STOREX Reviews 

The staff Rianne was very lovely and helpful to me, and gave me all the necessary information.

Speedy check-in, welcoming reception, no unnecessary bureaucracy, and the facility looks secure.

Very helpful and was easy to use the app.

Very good customer service, clean and safe.

Customer service was really good. Storage is easy to use. It's all from your phone. I was a little hesitant at first but it works really well and easy

Staff are great especially Raj but price is expensive and very very expensive when the yearly price increases it goes up £70 a month a bloody joke many places go up by £20 a month so they don't even explain why such substantial increase when u ask staff they don't know why . But RAJ HE INE HELL OF A DECENT BLOKE who helps out wherever he can so ty raj and reason why i think the substantial increase is I think it cause owner wants to be greedy which he should put customer service and satisfaction before greedy profits I mean I no problem it going up £15-20 a month every year but £70 a piss take so I'd like to meet the owner and get him to explain to everyone why he feels need to rip people off unexpectedly n unnecessary.as mentioned I understand it needs to go up but not those sort price hikes and same with there own storage insurance they charge 3 times as much as other main insurance companies I no idea why it's wrong n should be cheaper if ur renting there storage unit/s ty

We went to visit a storage unit at storex Loughton, discussed prices and they assured us that if we found a cheaper price elsewhere they have a price match promise. We then found a unit cheaper elsewhere and asked them to price match it as it fit within all the requirements they had set out for this to be possible. Storex refused to price match it and gave every excuse under the sun to get out of their price match promise. Terrible customer service and false advertisement.

Update - unfortunately I cannot reply directly to the reply the company gave but this reply they have given is completely false, they have given this response without knowing any information on what my specific situation was or who I am so they have given a generic response. ALL guidelines were met and they still did not honour the price match that they promise to have!

Really helpful staff , excellent experience.

Lift one month didn't work, had use stairs, but for Storex everything OK. Storex said that I can come at 8 a.m. , wait whole hour and at 9 a.m someone come and help with it. Here is not customer friendly company. Sorry, that no competitors in my area. if it would be I would be happy to leave Storex.

Raj made everything very easy ,helpful is extremly helpful and knowledgable.

Clean, new site. Good accessibility. Friendly and helpful staff. Not easy to make telephone contact though.

The staff were all extremely helpful and very professional, nothing was too much bother for them.

I recently moved from another storage provider to Storex in Brentford. The main reason for the change was the service being offered at the other site. Storex was also more conveniently located. I have been very pleased with the Storex facility and the staff have been extremely helpful.

From the onset the staff was really great in assisting me choose a unit based off of my needs and explained the process really well. They were really thorough in move-in day as well. Took their time in showing me how the facilities work and were friendly throughout.

Just been in to book a unit, Gavin and Gemma were absolutely brilliant. Knowledgeable, friendly and really helpful.
Great experience all round.

I found signing up was effortless, it was done all within the app. When onsite I found the help given by Gavin and Gemma to be priceless! both were very friendly, explained how to use the facility and were very prompt in addressing any questions I had.

The only reason i've given 4 not 5 stars, is not down to the staff, but because of the restrictions by storex itself – whom only allow access to my storage locker during staffed hours (because it's a small locker).

Gavin was very knowledgeable and explained how the unit works in a very thorough way. He was super friendly and reassured us that he can help us any time we need it. Very impressed with Gavin!

Gavin is very efficient and made the whole experience very simple