StressFreeCarRental.com Reviews 

Easy straightforward

The 29th of July Stress free car rental replied to my review asking for my booking reference, which I sent, to investigate my complaint. I sent the
Today is 3rd of September, still waiting for an answer and the refund of my money.
This company has replied my first review with empty words and a lack of professionalism, again.

Was not allowed to make the booking using my real flight number as their website is very rigid when it comes validation of flight. I tried to get in contact with them but no luck. Googled it and turned out that there's another flight number that I can use which refers to my flight and that was accepted by their interface. By the time I went back to make the booking (20 minutes later), the price has gone up by 10%.

So far so good. Hired a car with green motion. Low deposit. Spoke to the guy at Dubrovnik airport who assured me because I had a premium booking there would be no hidden costs.

Great price, easy to use website

Nice lady on desk who was not pushing for us to upgrade anything.

Booking reference number 1063776759
Lead driver Alistair Powell
Stress free it is not! We arrived at the Viaggiare car rental desk at Verona airport only to be told that they didn't have a car for us and to contact our agent who would be able to arrange a car with a different company - this is where the problems started, there is no contact number for them! We tried the online chat and email without much success eventually getting a reply and hour later saying that they would look in to it, then nothing! There were 3 other couples at the Viaggiare desk with no cars who were able to contact their agents and able to obtain cars with other company's , we were eventually told that there would be a car available at 15.30 - our reservation was for 10.30!!
Eventually they came up with a Mahindra which is a very small basic vehicle, we couldn't even fit our suitcase in the boot!
So 2 weeks later despite 7 emails to them no response at all, I've asked for a refund of the difference between the car we booked and payed for and the very small car we eventually received, I've also sent them photographs of the missing and broken wiper blades on the car we had! Contacting them has been impossible and everything but stress free!
Just an acknowledgement or a simple apology would have gone a long way!
Our plan had been to go into Verona and explore before going on to lago d'iseo however we were unable to do this, all in all a very disappointing start to our much needed holiday, I have never experienced anything like this in many years of hiring cars abroad!
I WOULD DEFINITELY NOT RECOMMEND USING STRESS FREE CAR RENTAL!

At no time were we offered an upgrade, let alone in 30 minutes!
We were originally told that there wasn't a car for us at all, this changed to there should be a car available after 15.30 it was only when my wife went back to the Viaggiare desk after numerous attempts to contact stress free and got a bit angry with them that shortly after they came up with the offer of a mini van which we immediately accepted, after another wait they somehow managed to magic up 2 cars! As there was a family in the same predicament as us we agreed to take the smaller of the 2 cars as there were 3 of them and had more luggage! At no time was there any mention of the actual sizes or types of vehicles, I would have been more than happy to take the mini van but this didn't materialise! You have failed to address my concerns about total lack of communication but somehow managed to reply to my review within a couple on hours!!!
I await your reply,

Alistair Powell

Everything went smooth. Car was great and service was awesome. If you are reading this review - please make sure to take ID, driving license and physical credit card with you - so you won’t delay others - thank you!

Such a lovely, helpful receptionist, made everything so easy

Very friendly staff, nice car & a good price, what’s not to like.

Gentili, sufficientemente celeri

I booked a rental car at Milan Malpensa through Stress-Free Car Rental, fulfilled locally by AutoUnion. When I arrived at the desk to collect the car, the supplier refused to accept my valid credit card to place the standard security deposit hold, claiming the card was invalid for a pre-authorisation. Yet, moments later on the very same card terminal, they happily processed the exact same card to charge me an inflated, mandatory counter insurance premium simply to release the vehicle. The broker-arranged reservation was effectively discarded at the desk, forcing an expensive counter agreement. When I contacted Stress-Free Car Rental to resolve this failure of service, they refunded the £108.33 insurance portion but flatly refused to return the £40.36 reservation fee. They were content to keep their booking fee for a reservation their local partner refused to honour on the agreed terms. I had to escalate the matter to my card provider, Capital on Tap, who investigated and upheld a formal chargeback for the remaining balance. Stress-Free Car Rental took no real accountability when their partner forced counter fees through dubious card-handling tactics. It required a bank dispute to get my money back. Avoid.

****Update in response to company reply:***

Stress-Free Car Rental claims the reservation was "fulfilled" simply because I drove away in a car. The only reason I drove away was because I was forced to enter a brand-new, direct counter contract with AutoUnion after they refused to honour the broker terms. The broker terms failed at the desk, and their "goodwill" refund was merely returning payment for insurance AutoUnion rendered useless. The card provider didn't just "process" a dispute; they upheld the claim against Stress-Free Car Rental because the agreed broker service was not delivered.

A short wait to be served and a very pleasant young man at the desk whiodealt with the booking very expeditiously. We were given a really great car too.

Auto Union used..Great price for 7 days.
Pick up point for courtesy collection a 5 minute walk to the red sign but a lot of people waiting for different company pick up cars / vans so you will have to check each vehicle as it pulls in to see if it is yours, look for the driver with an auto union t shirt logo. If he is in a car, you will only be allowed to let one person go off site to collect vehicle, then come back, unless like me and my wife,there was only 2 others so we both got going. Again at the car collection, 10 mins drive away, there was no order so a lot of frustrated customers wondering g who was next. I suggested giving travellers a ticket number and taking them in order as more and more kept arriving with only one guy on the desk inside the cabin and none of the staff were organising things. The process was a bit slow to collect but I git a thorough walk through on site with full car check and photos. The guys were very nice and helpful and they said they had staff not turn up hence the delays etc. My drop off was a similar experience with only one guy in the cabin and the courtesy bus driver having to leave that job to do car check back ins, so give plenty of time. Im sure ifvit was a bit more organised it wouldn't gave felt so stress, but even the onsite airport rental booths had long queues so maybe just a Bari airport thing, but as I say, great value and even though understaffed, the guys were really nice and helpful.

It was easy to pick up the car—no waiting in line. The staff was friendly.

Very straightforward car rental company. No fuss, no hidden gimmicks like the very cheap ones.