Sue Ryder Reviews 212

The lady in the counter is so rude , grumpy and not a smile at all after I brought some newly used bags and clothes. All I get is what is that in your bag? Not a thanks or anything. What a staff!! Shouldn't be in front. This is Kingsway, Quedgeley, Gloucester

The shop has a good stock and interesting bric a brac. I like the store so much I have started volunteering here once a week.

Unbelievably fussy about the FREE quality furniture offered. SO UPSET WITH THEM, will NEVER try and donate to this ungrateful bunch of amateurs again. I took photos of everything to be collected and they turned all 4 items down on collection appointment because of small makes on SECOND HAND FURNITURE. DO NOT USE!!!! Go with another charity. They left me with a completely messed up schedule. ALSO THEY WANT YOU TO DISMANTLE EVERYTHING which they don't advertise AT ALL. I'm SO UPSET with this organisation!!!!!

I have a Mattress to donate .Nightmare in arranging a collection . Unpleasant people answering the phone too . No donations from me ...

2 missed collection dates
attitude of the staff when i went to query what had happened was bad ignorant
will never advise anyone or go their again

Two young guys representing the charity on the platform at Abertawe Station hold people up and make them miss their trains despite people politely declining many times. After making me miss my train they laughed me out of the station. I’d be careful who you hire to represent a charity of all things.

Took the time to sort out a bag full of clothes, a pin board (still sealed in plastic) and tripod. Decided to donate instead of sell on vinted etc
Walked in door of local sue ryder, 2 members of staff standing round and was told they are not accepting donations?
Couldn’t believe it.
They said ‘maybe’ I could go back in a week and try again but couldn’t guarantee because they are short staffed and waiting on a delivery and can’t have too much stock.
The shop certainly didn’t look over stocked and they had no idea what I was even bringing and they didn’t ask.
I don’t believe for a moment there was no room for a few items of clothing, there were plenty of gaps. Also understaffed but 2 people working in an empty shop?
Feel really sour about it tbh as someone who has used support from Sue Ryder and wanting to donate.
The clothes have now gone in a used clothes bin in the car park.

Brilliant service, thank you Shaun.will definitely be coming back in a few weeks see what other bargains we can get

The staff in Wrexham need to sort out their booking system. I booked a date on-line, received a text from Boxmove to confirm, followed by another text changing the date which was not convenient. As Boxmove has no reply facility I rang the shop and was given a different date. The next day another text from Boxmove confirming the inconvenient date !

Brilliant place to shop , the Stapleford shop is excellent, friendly staff that go above and beyond , very clean and inviting

I always try to visit the shop when I'm in Coleford. It is well laid out, with room to move around -_even with a pushchair, and there's usually a bargain to come away with.
The staff are welcoming, and Sean/Shaun can always brighten my day!

Times are so difficult for me at the moment and access to the Sue Ryder site is very difficult, every time I try to log in it repeatedly says ‘not recognised’ I know it’s not me because I have done as requested and changed my password but time after time I receive the same message ‘not recognised’ had enough now, they are very quick to ask for donations but I don’t think they really care. How much does the ceo receive in salary ?

I am writing to express my concerns regarding the customer service I have experienced at the Quedgeley – Kingsway store.

Unfortunately, I have repeatedly encountered rude and unfriendly behavior from some of the older female staff members. They rarely smile or offer a welcoming attitude. On several occasions, when customers enter the store with children, the staff react negatively if a child shows interest in a toy. They often sigh loudly, display disapproving facial expressions, and appear visibly irritated. This behavior creates an uncomfortable atmosphere and makes shopping with children an unpleasant experience.

Additionally, I have frequently purchased items that turned out to be incomplete or missing parts, which has been both frustrating and disappointing.

I hope you will take this feedback into consideration and address these issues to improve the overall customer experience at this location.

I’ve donated here a few times as the parking is convenient, but unfortunately the experience is consistently unpleasant. The volunteers are unfriendly, never acknowledge you and make you feel very unwelcome – no greeting, no smile, just a blank stare and a curt “put the donations there”. A simple hello or thank you would go a long way. It’s disappointing, especially when other charity shops are far more warm and appreciative. As someone who used to run a charity, I know how important it is to value donors. I won’t be donating here again. The volunteers could really benefit from better training or a reminder of why they’re in this role.

I recently had a very disappointing experience with this charity shop. I purchased an item that turned out to be faulty, which should never have been put up for sale in that condition. When I tried to return it, they processed the return but refused to refund the original delivery charge, arguing that the delivery service was provided, even though the product itself was defective.

This policy feels incredibly unfair. Why should a customer have to pay for delivery when the item they received was not fit for purpose? It's unacceptable for a charity shop to sell faulty goods and then refuse to take full responsibility when they are returned. I hope they reconsider their returns policy to ensure customers are not left out of pocket when they are sold substandard items.

I wanted to donate 3 items of furniture. One from Beadle Chrome (a very nice store) another from the Co-op. All in very good condition.
After three days I had a message to say they didn't want them.
Very inconvenient. They should have cancelled within 24hrs. That they didn't want them is fine, but wasting my time is unacceptable. It had knock-on consequences.

staff always so pleasant and Natalie who I believe is in charge ---only one word says it all BRILLIANT
such a nice place to go to ---only the best---

The Bedford town centre store has now removed the board game section to add yet another women's clothes rail. I would say that it is time to put women only store....

I did all the right things. Took photos of the leather sofas I want to donate including a good photo of the slight wear on one cushion and the fire certificates. I went to the Bedford shop and showed them. They said that they would take them so I booked a pick up. They were supposed to turn up on Saturday which was great as the new sofas were arriving on Monday. They kept sending messages delaying the pick up and finally cancelled it in the evening. They rearranged to collect the sofas on the Wednesday. They came today and refused to take the sofas due to the small amount of wear on one cushion! These sofas are far better than the scruffy, old fashioned tat I have seen in their shop and as I had already confirmed everything with them, I am furious. So I am left in the lurch with four sofas in a 2 bed bungalow. Thanks guys. Terrible way to treat people. If you expect donated items to look pristine then you are deluded. I will never donate items or cash to this charity again.

Sue Ryder shop in coleford: what wonderful approachable staff!
Great selection of clothes. Really well priced and displayed.

Thanks!

Shaun was serving and was great