Supercoverinsurance Reviews 

The worst company I have dealt with in my life. Lost my phone and claimed for a new one. Refurbished phone received collapsed after a month. They reviewed and claim I water damaged it (I hadn’t). They still have my phone and won’t return emails at all or receive phone calls after a month.

Avoid this company the insurance is worthless.

There is no other option than to refer to the Ombudsman.

Absolutely shocking insurance provider, when taking out the policy they make you think it’s new for old- made a claim on a damaged iPad and after it was declared uneconomical to repair I was advised I would be sent a refurbished model. 5 weeks later still no iPad. Avoid at all costs

An absolute travesty that this organisation are allowed to continue running and a public enquiry hasn’t been made! Made a claim for an apple MacBook Pro that was stolen from me and provided every single detail required and everything checked out. Explain to me why this process took close to 6 weeks for me to receive an outcome? Their reason for not paying out was “the details you provided about the theft did not match the police report” which was a blatant lie ... these people are a JOKE ..... AVOID!

This insurance company uses a claims administrator who are doing them a disservice. The customer service is abysmal. I claimed on my mobile phone insurance to be sent a replacement phone that was locked to a network that was not my own. It then took them 3 weeks to unlock the phone, all this time I did not have another phone to use. I attempted to make a complaint on 3 occasions, multiple times my complaint was not acknowledged. When it finally was it was not handled in the correct way. When my complaint was finally passed on to the insurance company the service improved and I received a satisfactory outcome to my complaint. All my dealings with the actual insurance company were 10/10.
However, I also placed a subject access request with the claims administrator. 10 weeks in I still am not in receipt of the documents I requested. The usual timeframe is 4 weeks... Back down the complaints rabbit hole I go!!

DO NOT USE THIS COMPANY! Really wish I looked through these reviews before purchasing. After 2 years of payments, I made my first claim for a broken screen on my phone, and they are refusing to payout due to not having proof of ownership. Made over £170 worth of payments to insure a phone they had no intention of paying out for. Absolute scam artists.

Shocking service. 1 month of trying to sort out a claim, going back and forth, providing evidence, they still wriggled out of paying out.

AVOID!

Appalling customer service every reviewer 110% genuine about there issues they don't have no symathy for customer, no knowledge of there job just following scripts,to read, keep passing you to different departments, only to find you off very rude robbing B*******s, only here to steal your money I sent my galaxy s7 edge device in for repairs which I pay 9.99 a month for an £50 excess, only to get back a faulty device with sub standard repairs, with my earpiece distorted, my Mic I have to speak louder, an my screen flapping not as responsive, or stuck properly, I could do better job my self or even, at home, or even cheaper at my local phone shop, you pay insurance for top quality repairs not bodge up job, it took
MMI SERVICES, who are a chosen repairer for poorcover/gadgetcover 7 days to badge up an after 6 hours at least of phone call after call logging complaints only to get an appology/sorry to send them the device back under so called 90 day warranty, I advised them to refund me as I'll take my phone else where they told me to go an were not bothered to retain me as I've been a customer with them for 5 years, I'm left with no choice but to send them back the phone once again hoping they will do a better job second time around which will leave me without a phone another 5 to 7 days, it took them 10 days to send me a warranty return confirmation, so all in all who is willing to give to frauds future business who potentially take 20 days to repair your, Important asset, I have to even pay my own shipping under warranty repair then go through another process of sending my receipt back to claim my postage which will take up to 14 days, for refund. Any one who's reading this review please tell all your friends an family about these cheats they even told me it's free return shipping under warranty. . I will never recommend to anyone it's cost me £120 for this repair I could have bought a new device at that price,EVERYONE PLEASE SHARE THIS REVIEW TO ALL YOUR FRIENDS AN FAMILY, I WILL BE CANCELLING MY POLICY WITH THEM. DONT USE THEM TO CLAIM FOR DAMAGED DEVICE AT ANY COST, THEY ARE KNOWN TO CHANGE THERE BUSINESS NAMES I BELIEVE AFTER SO MANY BAD REVIEWS, I asked them to reimburse me they told me they can only apologise that it's going to take 20 days all in all for this to be resolved, if after reading my review they decide to treat me better with gestue of good will I update the review.

PLEASE BE AWARE LIKE PLAGUE...

Beware! They do NOT use original Apple parts for repairs and my phone died 2 weeks after the service. I'm asked to send my phone back again for the same repair which means at least a week with no phone and possibly another poor repair. Im my eyes this insurance is useless.

HORRIBLE SERVICE !!!!
SERVICE ZERO!
PROCESSING TIME ZERO!!!
CUSTOMER SERVICE ALSO ZERO!!!

ASK TOO FOR TOO MANY UN RELATED INFORMATION TO WAIST YOUR TIME.
WAIST OF MONEY WAIST OF TIME!
NOT RECOMMENDED AT ALL!

My experience with this company has been awful, paid a full years worth of insurance then I had a faulty screen sent for repair and they returned the phone quickly but with a new issue. it was within a warranty for them to repair what they didn't fix first time round of which i paid my access fees. after 10 days of diagnosing my phone (which is waterproof by the way) there was water damage also no water damage was found on the first diagnosis, I had my phone back for one day before re sending it back to them for repair. The whole time using my temporary phone anyway. It's been almost 3 months and they will not send my phone back as they feel i should pay for something they did not fix first time of asking. The staff clearly just follow a script and are clueless on the service they are suppose to offer. I also have rung over 10 times to get no further with my claim. Also the team leaders are just as bad never getting back to you and saying they have meetings 4:30 pm on Fridays just so they don't have to talk to you. The only service this company is good for is taking your money. Don't use this service save yourself the stress.

Useless service. The woman on the phone asked me so many times where is my phone cracked and the exact spot and location of the cracked screen. I told her the whole screen cracked and she just kept on asking stupid questions. Luckily I have insurance with my bank who have sorted the problem out swiftly. Then asking for proof of purchase and told her it's a contract which won't show the phone. Scam insurance provider

I've wasted 6+ hours this week alone, chasing these guys trying to get my phone sent back. I wasted a day alone, as they didn't have me on their database - been insured for 2.5 years and Im still yet to receive an email, or confirmation.

Still haven't sent my phone back, as they've dicked me around for a receipt - a week later to be told I shouldn't have to give them proof.

And to top it off, they won't waive the £50 excess (only fair due to my time wasted) I look forward to phoning the ombudsman when all this is sorted.

I’ve never heard of this company yet somehow they have tried to set up a direct debit from my account!! Luckily I spotted it this morning and have cancelled any payment but want to know how the hell they got my details etc.

I paid for phone insurance with supercoverinsurance in April 2019 when I bought my phone. I still have not received any confirmation email from them despite emailing them twice.

Be Warned Do Not Take Out A Policy With This Company You Will Be Disappointed

Stellar customer service with any queries, have sent off my phone for repairs and the service was very swift, and the monthly premium was very reasonable, would highly recommend using them.

Excellent service I’m very happy with the service they provide all off the stuffs who works there very helpful and kind I lost my phone and I got the replacement phone easy online service no form to fill in I will recommend to all my family’s and friends

I foolishly trusted Supercover aka Multi Gadget aka Direct Group to insure my phone. When it was lost and I went to claim, Supercover told me that it had been purchased for me as a gift, this was not sufficient to prove ownership. I jumped through all of their hoops to provide the proof of purchase (in my partner's name), proof of usage in my name and I blacklisted the phone.They also stated that because the documentation I was provided was electronically produced and could be altered, they would not accept this. The phone was purchased online, as are most things these days so every piece of documentation I had was electronically produced and there was no way to avoid this. I went to the trouble of contacting the store from where the phone was purchased, who provided a detailed receipt which unfortunately did not include the IMEI number so I sent a picture of the box, clearly showing this. None of the information provided was acceptable! Why would I be able to provide all of this documentation if the phone was not mine? Reading reviews by others, it seems that this company will do anything to not pay out. I claimed before for a phone purchased as a gift from my previous insurer with no trouble whatsover! I so wished I had not been fooled by the fake defacto / feefo ratings for these con-artists. If it seems to good to be true, then it probably is!

Part 3 Sent off my phone to super cover insurance on the 26th of April. I received an email on the 29th to inform me my phone was fixed and it will be delivered on the 1st of May. My phone was delivered as stated and it works perfectly. Overall very happy with the service I received even though I was expecting the worse