Google Reviews 367

The customer support messages are AI-generated. I imagine they think this is novel, efficient and exciting.

It's not; it's obnoxious, heartless and disgusting.

It is something. Google costumer service is I don't know lets be honest its shxx !

A very below average attempt at offering customer service. It basically took them a week to resolve absolutely nothing and I ended up chasing their courier myself to get any kind of resolution. Do not use unless you absolutely gave no other option.

He figured out a 3rd party contact on my phone that was stealing my data

I purchased a $50 Google Play gift card through Klarna—an authorized seller and legitimate platform. After completing the purchase, I received the code via email and attempted to redeem it. The code initially showed the full $50 value, but then triggered an error saying “more info needed.” I completed the verification form as instructed that included clear evidence of my legitimate purchase through Klarna.

Google Support later told me that their team of specialists—whose sole job is to verify that gift cards are legitimate and purchased through authorized sellers—had reviewed my case. Despite the fact that I did purchase the card from an authorized seller and have clear evidence to prove it, they still flagged it for “inconsistencies” and denied me the ability to redeem it.

This makes no sense. I followed all steps, provided all documentation, and still Google dismissed my claim without a clear explanation or a real resolution. I was left with a worthless code and no support, even though I’ve done nothing wrong.

I'm not giving up though! Klarna has proven to be not helpful in this situation and pretty much let me know that there is nothing they can do, they won't refund my money, and good luck fixing things!

I will be looking into any next steps I can take to escalate this issue further up, because I refuse to throw $50 dollars away just because their "specialists" can't do their job correctly!

But, until then, I feel it’s unacceptable that Google won’t honor a legitimate gift card purchase or take further steps to fix their mistake. For a company of this size, the lack of accountability and transparency is extremely disappointing.

Google are not ensured their customer satisfaction. Google are ensured their customer disappointing.

Google does not provide any help or customer service. I have a Google Fi account and my phone broke. I need to log into my account to get my phone number but I could not log into a new device without the phone number. No one at the Google Fi chat could help me and Google account customer service information does not exist. To even cancel Google Fi, I need to get into my account as the Google Fi chat can't even cancel for me.

Accidentally incurred €327 in API costs despite having €264 in free startup credits that weren't used.

Support is intentionally hidden and unreachable - clearly designed to prevent refund requests.

Project ID: learned-acolyte-461013-g9

WARNING: Extremely non-transparent pricing structure. Google makes it easy to spend money but impossible to get help when things go wrong.

Free credits should have covered these costs automatically. This feels like a deliberate trap for new users."

I’m extremely frustrated and disappointed with Google’s handling of my Business Profile suspension. I’ve been living and running my business in Geneva, Switzerland, yet Google has suspended my Google My Business (GMB) account citing a “geographic discrepancy.”

Here’s the irony: I live in Switzerland, my business is based here, and I even run Google Ads using a Swiss credit card. But despite all that, Google decided to suspend my account because, according to them, the “profile manager is located in Pakistan,” while the business location is in the US. That’s not even accurate — my business is NOT based in the US, and I manage everything from Geneva.

They sent a robotic response that shows zero understanding of real-world international business operations. In today's digital era, it’s normal for businesses and managers to work remotely or travel. But Google is still stuck in some outdated model where they expect every profile manager to physically sit in the same location as the business address.

Their response reads:

“A key requirement is that both the profile managers/co-owners and the business location must be in the same geographical region to maintain profile integrity.”

What kind of flawed logic is this? So if you move countries, you’re expected to either close your business or change your entire online identity? This policy is not just unreasonable — it’s damaging to small businesses trying to stay visible online.

Despite explaining my situation, showing that I live in Switzerland, and even providing proof through ad spend and billing info, they’ve refused to reinstate the profile. No proper escalation. No human logic. Just a generic rejection.

Google’s policies are inflexible, poorly implemented, and frankly, hostile to global businesses. Their support is slow, impersonal, and offers no real path for resolution. I expected much better from a company that claims to support small businesses.

Google needs to seriously revisit its GMB policies and offer proper, human-based support — especially for legitimate business owners who rely on their platform to survive.

I am filing a lawsuit again the Google branch in Zurich, I worked so hard and In the end I get this reward from Google, I won’t surrender, my hard work was useless for them, they even ate my money of google ads

Ugh, Google's customer service is a total joke! All the replies are straight-up bots, and it legit drives me nuts when I need help.

Was setting up a customer with Google Drive so they could access their files from anywhere they wanted. While setting up the drive on the main computer, there was a problem seeing the files. You could see syncing was occurring when you accessed the drive from the website, but the app showed no files existed on the drive. Spent almost an hour with "Alvin" trying to explain the issue and for some reason he refused to do a screen share which would have easily demonstrated the issue.

We ended up getting disconnected, so i reconnected with support and this time got an agent named "Dimple". I explained the issue again and again he refused to screen share, but asked that I send videos of the issue. I sent the requested videos AND he acknowledged he had received them. His comment was that he would be expediting it to a higher level of support and I would hear something in 48 hours.

In about 48 hours, "Czari" responded and acted like she had no idea what the problem was and wanted me to send videos of the issue. I informed her that I had already sent them. She said they would get back to me.

Next day, "Dimple" responded with a generic email telling me how to diagnose problems with Google Drive. I informed him that I had already done all the suggestions WITH HIM on a previous day and had sent videos of the problem. They informed me that they had no record of me talking to anyone at Google. I canceled all pending cases and went with DropBox.

This is typical corporate America. Deny, deny, deny and after making the customer jump through enough hoops, they hope the customer will give up. Usually I don't, but this is the THIRD experience I've had with Google Drive support and each time, they demonstrated complete incompetence and lack of knowledge of their product. It was much easier to just go with DropBox which actually has competent support people and a product that works fairly well.

NOTE: Forget any mention of DropBox in this review. Their support staff has gone south as well.

It’s a very bad service, everyone can rate your business whit multiple accounts even if this person was never your customer, ridiculous how it can ruin every business, simply ridiculous

Asda Car Parking,
My grandson charged £60 for parking his car for 1hour and 25 mins at night.
When you drive in the car park there is a sign saying 3 hr parking limit is in large figure and the late-night parking in very small print which at night is hard to see.
If Asda want people to shop in their store they need to look after their customers
As I am one of them makes you want go to other stores

I am the Owner and User of two Redmi Android phones and Google Chrome emails which are hacked and compromised daily, including on 6.6.2025.Why can't l have unknown people signing into my Google Chrome Accounts and l can't have the accounts deleted from my devices?I can't recover an account l created and a hacker uses the account as his on You Tube.What exactly am l to do to receive help?

I didn't exoect to be robbed by google itself. I bought 3 gift cards, Google restricted 2 of them, their customer support are similar to dealing with bots, funny thing is that they stated I bought AED gift cards but from different region, although I never left dubai for years. They kept saying its a security reason and refused to be specific for my own safety... problem is that this happened more than once. I love android, however, I am determined to switch to apple only because of their customer support and how they deal with their customers

Abdii
Abdii

They continue to violate their own policy on refunds

The manipulative Oligarchy who does his best to control all that we see and spend on!
A News Feed with more Clickbait than all of the Dark Web!!
A Review Platform they manipulate the Hell out of.
And Algorithms set to pillage us to death!!!
A PRIME EXAMPLE of Capitalism running down and over ethics and morals.

I thought starting a google ad campaign with google would be a good idea (they run ads with a $500 credit). First you have to spend $500 to actually get an additional $500 credit.

Secondly, Google created a YouTube profile and horrible YouTube videos for my company without telling me. Impossible to get someone from customer support. They only care about selling.