Very easy to use, but having difficulty to switch back off the mock location. Should have an option to turn it on or off. Sometimes it's difficult to switch to other locations. Should have... See more
Company replied
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Review summary
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Adelaide Porter was exceptional in solving my problem. Who knew she could coach an 80 year old how to log out of a regular email sign in and change it to an apple login. She was very patient and preci... See more
Company replied
I'm sure that it helps protect me some, but so often I have to turn it off to access legitimate sites. Then quite a few sites cover the page, like my local news channels, saying I am blocking ads, so... See more
Company replied
Surfshark vpn seems to work fine in keeping financial accounts safe. Hope stays that way. Been using for at least 6 years maybe by now. For now I see no reason to switching to another vpn.
Company replied
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
Netherlands
- support@surfshark.com
- surfshark.com
4.3
Excellent
31K reviews
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easy
Great customer service! Immediate resolution.
Great customer service (thanks Raymond Wilson). I had an issue with the automatic renewal and cost. I emailed and the mater was sorted out in my favour within 24 hours. Excellent and a happy subscriber again.
The VPN product has also run smoothly on my mac and iphone for the past 3 years. With a clear and easy-to-use interface. Recommended.
September 11, 2026
Unprompted review
best cost-benefit out there
the service provided simply works - no down time, no issues
easy to use and to set up just the way I want it to
even on my server, accessing it through SSH, I can manage the software without issues
September 10, 2026
Unprompted review
VERY easy to use and navigate
September 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very easy to use
Very easy to use, but having difficulty to switch back off the mock location.
Should have an option to turn it on or off.
Sometimes it's difficult to switch to other locations.
Should have all settings in the App, rather than going in to the phone settings...
Nevertheless it's an outstanding VPN APP, well recommend
September 10, 2026
Unprompted review
Reply from Surfshark
Hi there, thanks for the thoughtful feedback! For trouble switching locations, it may help to change the protocol in the Surfshark app -> Settings -> VPN settings -> Protocol, and also check your Auto-connect preferences. If the issue continues, please reach out to us at support@surfshark.com or via live chat on our website.
Works good and easy to use
September 9, 2026
Been a users for a year with no issues
Been a users for a year with no issues. Easy to install and set up.
September 9, 2026
Unprompted review
Easy to set up.
September 9, 2026
Easy to work with it and 94% reliable
September 6, 2026
More than just a VPN
Very easy to use and it's more than just a VPN. Antivirus is included and many other features. Really impressed so far.
September 8, 2026
Unprompted review
Surfboard is extremely easy to turn on…
Surfboard is extremely easy to turn on and off. Very happy I found it!
September 8, 2026
Unprompted review
Reply from Surfshark
Hey, Alan, thank you for sharing your feedback. We'd like to see what we can do to help further improve your experience. Could you get in touch with our customer support team directly? You can reach them by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat
It’s working well and easy to navigate.
September 5, 2026
Easy to use
Easy to use, have used for about 5years would recommend
September 5, 2026
Unprompted review
Easy to use vpn and it very good
September 3, 2026
The best
The best. VPN service I have ever used customer service second to none and so easy to use
September 3, 2026
quick and easy
September 3, 2026
Great VPN
Great VPN. Easy to use. Powerful functions. All devices in the whole family use it.
September 3, 2026
repeated streaming problems for tv…
repeated streaming problems for tv stations from a second country (one reson to buy surfshark). is rotating connection cancelled? can not find anymore. not easy to advice to friends who are not able or willing to test around... thanx
September 3, 2026
Reply from Surfshark
Hi there, thank you for sharing your feedback! Regarding the Rotating IP feature on your TV, we'll pass this feedback along to our team. As for streaming, you should be able to access streaming services as long as you abide by their terms and conditions. If you do so but still encounter accessibility problems, reach out to us at support@surfshark.com or by joining the live chat on our website.
Such a very easy to use Vpn.
Such a very easy to use Vpn.
So many excellent features added on now as well.
It always felt good that you are protected from people getting at your ip to potentially cause havoc. Now you can do checks on id theft and credit and bank debit cards just for a little extra subscription per year.
Love Surfshark
September 3, 2026
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