Very easy to use, but having difficulty to switch back off the mock location. Should have an option to turn it on or off. Sometimes it's difficult to switch to other locations. Should have... See more
Company replied
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Adelaide Porter was exceptional in solving my problem. Who knew she could coach an 80 year old how to log out of a regular email sign in and change it to an apple login. She was very patient and preci... See more
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I'm sure that it helps protect me some, but so often I have to turn it off to access legitimate sites. Then quite a few sites cover the page, like my local news channels, saying I am blocking ads, so... See more
Company replied
Surfshark vpn seems to work fine in keeping financial accounts safe. Hope stays that way. Been using for at least 6 years maybe by now. For now I see no reason to switching to another vpn.
Company replied
Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
Netherlands
- support@surfshark.com
- surfshark.com
4.3
Excellent
31K reviews
Asks customers to review
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easy
Easy sign up and it’s go from there
Easy sign up and it’s go from there. Great..😊
July 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great value-for-money VPN
Great value-for-money VPN that simply works well. Easy to set up and configure. Easy to navigate and plenty of on-line tutorials available.
My only issue is that occasionally it reconnects to a different country overnight of its own accord ☹ (Hence only 4 stars)
Has options of Alternative ID's & email address options as well as a new option to get a Private/dedicated IP to avoid those annoying "Are you a Robot?" checks.
I have been using it now for coming up 3 years & won't change.
July 13, 2026
Unprompted review
Reply from Surfshark
Hi Brett, thanks for the feedback - we're happy to hear you're enjoying Surfshark! For the occasional overnight reconnect to a different country, it may help to check your Auto-connect and preferred location settings. As if it's set to automatically connect to the fastest/best location, it can vary from time to time for your specific scenario. If you'd like, we'd be happy to look into it. Feel free to reach out to us at support@surfshark.com or via live chat here: https://support.surfshark.com/hc/en-us#open-chat
Barrett Quinn was both fast and…
Barrett Quinn was both fast and effective when it came to solving my problem. Great communication and easy to understand directions.
July 10, 2026
Everything is just easy
Everything is just easy so use and setup and any potential problems I've found a simple fix quickly
July 9, 2026
Unprompted review
Very reliable and easy to use.
July 8, 2026
Only a few simple questions not…
Only a few simple questions not requiring long winded answers. Easy…
July 5, 2026
Unprompted review
Great app for security and easy to use…
Great app for security and easy to use . Can change vpn locations as you travel or simply change to use the apps you like from your home country eg Netflix or banking etc . Great price for a year of subscription .
July 5, 2026
Unprompted review
I bought and not easy to download
I bought and not easy to download! showing the installation package is not supported by this processor type.
July 4, 2026
Unprompted review
Reply from Surfshark
Hi there, thank you for sharing this. The message about the installation package not being supported by your processor type usually means the app version doesn’t match your device or system architecture. Please reach out to us at support@surfshark.com or via live chat on our website with your device model and operating system version so we can help you get the correct app and sort this out.
Very easy to reach a live person to…
Very easy to reach a live person to chat and explained everything well!
July 3, 2026
Unprompted review
Got charged a higher price with auto…
Got charged a higher price with auto renewal and the staff immediately extended my subscription for free. Problem solved, quick and easy, and made me feel better.
July 1, 2026
Excellent Programme Choice
Easy to log in. Choice of programme is excellent. Viewing great. Absolutely Recommend Surfshark.
June 30, 2026
Best VPN at the best price
Best VPN at the best price! Easy to use on all devices with plenty of customized settings. Highly recommend!!
June 30, 2026
Excellent VPN
Excellent VPN ! I've been using Surfshark since it was first released and I've never had a problem with it or the bundled AV software.
It is very easy to set up and once set up it works smoothly and efficiently with no discernable slowdown.
June 29, 2026
Surfshark is great
Surfshark is great! It is easy to install with simple step-by-step instructions to follow. It was easy to add to all my devices. It is simple to run and gets the job does easily. They have lots of locations to chose from which means everyone is not filling up the locations so things run smooth.
June 28, 2026
The best VPN I've ever used
The best VPN I've ever used, never had a problem, easy to set up and use.
10 out of 10 👍👍👍
June 28, 2026
Unprompted review
easy to connect to desired location.
June 28, 2026
Surfshark's VPN is easy to set up.
Surfshark's VPN is easy to set up and is very effective.
June 27, 2026
Highly recommend Surfshark the cost is…
Highly recommend Surfshark the cost is great very easy to use great communication and you can use it on multiple devices with one subscription Top Marks
June 27, 2026
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