Very easy to use, but having difficulty to switch back off the mock location. Should have an option to turn it on or off. Sometimes it's difficult to switch to other locations. Should have... See more
Company replied
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Adelaide Porter was exceptional in solving my problem. Who knew she could coach an 80 year old how to log out of a regular email sign in and change it to an apple login. She was very patient and preci... See more
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I'm sure that it helps protect me some, but so often I have to turn it off to access legitimate sites. Then quite a few sites cover the page, like my local news channels, saying I am blocking ads, so... See more
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Surfshark vpn seems to work fine in keeping financial accounts safe. Hope stays that way. Been using for at least 6 years maybe by now. For now I see no reason to switching to another vpn.
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Company details
About Surfshark
Written by the company
Online security made easy
Surfshark is a cybersecurity company that develops online privacy and security solutions for everyone. Surfshark offers an all-round online security suite, the ultimate value solution for online safety.
The suite includes various tools, such as a VPN with an integrated ad blocker, user-friendly Antivirus, personal data masking tool Alternative ID, data leak detection system Alert, and private search tool Search.
Surfshark’s no-logs policy is regularly audited by Deloitte.
In 2024, Surfshark was recognized as Tech Advisor Editors’ Choice for speed, performance, unlimited devices, global server selection, and user-friendliness. That same year, TechRadar recommended Surfshark as a high-speed, high-value security solution. In addition to that, Surfshark is one of the Financial Times Top 1000 Fastest Growing European Companies in 2024 and 2025.
Contact info
Netherlands
- support@surfshark.com
- surfshark.com
4.3
Excellent
31K reviews
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easy
Surfshark has never let me down
Surfshark has never let me down, it is update, easy to use, has great technical service and is affordable. It is worth it. I am using this product for nearly 10yrs.Every issue I have had was problem solved quickly.
June 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
good value for money
good value for money, very easy app, good vpn, rare issues when updating the windows desktop application (complete uninstall and reinstall needed)
June 26, 2026
Reply from Surfshark
Hi Utente, we're glad to hear you're enjoying your time with Surfshark. We also appreciate you pointing out the Windows update issue — reinstalling the app shouldn’t be necessary, and your feedback helps us improve. If this happens again, please reach out to us at support@surfshark.com so we can take a closer look.
All is good
From what I can tell everything is working fine. I am not experience with VPN's so all of it is confusing. Have not really tried to find an easy to understand guide on what i am doing with Surfshark. All seems to be fine, thanks for a great product and price.
June 25, 2026
Reply from Surfshark
Hello, Tom, thank you for getting in touch! We get that setting up a new service on your device can be confusing, but we're here to help whenever any questions come up! You can reach our customer support team 24/7 by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat
Easy to use and affordable APP for internet protection
Easy to use and able to access certain APPS and social websites in certain Countries that normally restricted to do so.
May 18, 2026
Reply from Surfshark
Hey, Warren, thank you for getting in touch. We're happy to hear you're enjoying Surfshark! If there's anything we can do to help improve your experience to a 5-star one, feel free to get in touch with our customer support team by joining live-chat on our website here: https://support.surfshark.com/hc/en-us#open-chat
Great VPN.
Great VPN.
Even a novice can use this, very simple to use.
Easy to follow app. Not had a single issue.
Great price too.
June 25, 2026
Very easy to use on multiple…
Very easy to use on multiple plateformes.
It doesn’t work as well with Netflix anymore though…
June 25, 2026
Reply from Surfshark
Hi Patrick, we're glad to hear you're enjoying Surfshark overall. You should be able to use all streaming services when using a VPN, provided you are not violating their terms.
If you follow the service provider's terms but still cannot reach them when using Surfshark, please get in touch with us at support@surfshark.com.
Easy to use and reliable.good value
June 25, 2026
Reply from Surfshark
Hi there, thanks for the positive feedback! We're glad to hear you find Surfshark easy to use, reliable, and a good value. If you ever have any questions or suggestions, feel free to reach out to us at support@surfshark.com.
This app is so easy to set up and use
This app is so easy to set up and use. Help is available on any issue you may have and is easy to follow.
The price is more than reasonable for the great service provided. I cannot praise Surfshark enough.
June 25, 2026
The program is easy to use and it works…
June 25, 2026
easy to use for everyone
June 24, 2026
as easy as I am
June 25, 2026
Just great!
Just an easy VPN to navigate the setup. Works great and a great tool to use when i travel with my IPTV box.
June 24, 2026
Easy to use and has great features
June 24, 2026
Easy to use and unlimited devices.
June 24, 2026
A great value product easy to use…
A great value product I've used for many years, easy to use with basic important functions included in basic price. Regular upgrades and reliability with extra pay for functions available if you need them. An 'mask' phone number is a great option but not available in the UK. Maybe in time.
June 24, 2026
The Best After Years Of Looking
I am very proud to give you a review. I had Norton for several months, and it was a terrible, unusable program. In fact, over the years, I have had several security programs, and none have come even close to what SURFSHARK can do for any user. It is easy to install, and the thing I like most is the VPN. If you don't need it, you have several choices for the length of time to disconnect it, and I use that nearly every day. It comes on automatically and has not failed me to this day.
The price and updates can't be equaled.
I have used a computer for over thirty years, and I have looked at a lot of programs. I would encourage anyone who has a need for security to make the smart move and sign up!
June 24, 2026
Works well
Works well. Easy to change locations.
It does slow things down a bit, unfortunately.
June 24, 2026
Reply from Surfshark
Hi, thanks for your feedback. If you're noticing slower speeds, try switching the connection protocol in the app via Settings → VPN Settings → Protocol. We recommend WireGuard for the best performance, and trying a different server can help too. If the issue persists after trying these steps, feel free to contact our support team via live chat here: https://support.surfshark.com/hc/en-us#open-chat or via email at support@surfshark.com so we can take a closer look.
Great Product - No Issues
Surfshark has been easy to use and effective. The updates are timeline and effective and overall - I am 100% satisfied with the the VPN and services
June 24, 2026
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