Went into tappi Erdington store to look at some carpet for a bedroom just couldn't decide witch carpet to get with such a large selection. Then a lovely young man callum came over to me and really he... See more
Tappi
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Harry and Sanjay from croydon branch very very good and an absolute professional. I am so happy with the service.
Had flooring laid in our new home. Following a very pleasant visit from Tom (Tapi Chichester) we were very pleased with Jacob our fitter. He was professional, polite and displayed great skill in "scr... See more
Very happy with our purchase. Salesman called to measure up we chose our carpet and didn't wait too long for installation date. Carpet fitter was very professional and a very clean worker. Would defin... See more
Fantastic service from the chesterfield…
Fantastic service from the chesterfield store, carpets fitted perfect and quicker than anticipated, the experience was simple and stress free!
Lost items
Topi Carpets fitters have lost some of my clothes and some of my sheets and pillows . They were in 2 of my drawers before the fitters came to lay the carpet in my bedroom and now the clothes and sheets have disappeared! I went to the shop in Welwyn Garden City and told the receptionist what happened and she told me to look around the house! She said the fitters didn t dispose of them and fobbed me off. I am going to take this matter further
The Abingdon branch was very helpful
The Abingdon branch was very helpful. The fitters were fantastic guys very helpfull as I had broken my wrist, Alfie Wharton & Lewis were so kind & hovered up and cleaned up after they had finished my carpet is lovely a very happy customer would recommend Tapi as I have already to my family & friends
Many thanks again much appreciated.
Miss Nicola Snuggs
I would highly recommend tapi from…
I would highly recommend tapi from start to finish the experience was fast professional and efficient, but the best part was having the fitter turn up, his name is Jacob and came from Chichester branch well what can I say he was friendly nothing was too much trouble and a lovely young man very professional I'm so happy with my whole experience will use again as long as they send Jacob again
Lovely service from Lisa today in…
Lovely service from Lisa today in Andover who went over and above to help me out. She was welcoming and friendly . Will recommend and will shop here again . Thanks Lisa .
Fitting our carpet
The two guys who fitted my stair carpet wher very polite and very good at there job left the house clean and tidy just a good experience all round thank you tapi we only use tapi as the service is so good its unbelievable thank you
Terrible service.l regret using this…
Terrible service.l regret using this company.
Amazing Experience raise the Tapi team at Southend…
Cannot praise the Tapi team at Southend airport , especially Andy & Julie .We had an issue with the carpet laid ,they acted on it superbly .Upgraded our carpet at no extra cost & made the transition so smooth & stress free.Chris the carpet fitter ,was Amazing .It was a breath of fresh air to receive such personal ,& top drawer customer service .We cannot recommend this store & company enough .We will be back .Well done everyone involved.Very Happy customers .Mr & Mrs Vandome
Great experience from start to finish…
Great experience from start to finish and fitted within two weeks of purchasing. Marcus (Nottingham) was brilliant and I love the carpet. It’s my first time buying a carpet and I didn’t really know what I was going, he was so helpful and made it so easy. Would highly recommend
Best decision I have made this year
Best decision I have made this year! Such a great company and have been so accommodating with having to change fitting dates. Professional advice which ensured I chose the right carpet for my house and I am delighted with the results. Nigel the fitter and his lovely colleague were polite, professional and so hard working. They just got on with the job even with all the pets pestering them. 100% recommended and will definitely use again in the future. Thank you Tapi
Support in a Carpet Crisis
Having already waited eight weeks for delivery of a large carpet from Carpetright, on the eve of the planned fitting date we found that the branch had closed. Due to a complex situation involving reception home of a lady from hospital, we urgently needed a carpet. We went to the Durham Arniston Centre store on the afternoon of 23rd July. The carpet was fitted on 27th. The store manager and his team were professional, understanding and could not have been more helpful. Tappi will certainly be our choice of store for future purchases.
*Great Service Enjoyed*
I had some great customer service from Ann at Mama Ashanti restaurant. I have always enjoyed my time there whenever i go there and I'll continue to go there whenever I'm in Nairobi.
Excellent customer service
Just had some great customer service from Craig at the Edinburgh (Homebase) branch. Really knowledgeable. Will definitely be back again.
Excellent service from Tapi Carpets…
Excellent service from Tapi Carpets (Crewe branch) from start to finish! Lovely & friendly team. Good range of products on display in store. Faultless.
Great Service
I had two vinyl floors laid on different dates by a really lovely chap called Callum Breach (Tapicarpets & floors) in Great Yarmouth.
Can not recommend him enough he was very professional polite & tidied up at the end of the job. 10/10
Clarke order no DB003833396
Reginald Court Gt Yar
Top notch, experience at Tapi Carpets Sheffield
I had a brilliant experience in Sheffield with Phill.
He is a credit to Tappi. I was going to browse through and go to the next rival, but his expertise and immense knowledge of flooring blew me out. I left there imagining my floors had been done already.
I have much respect and appreciation for Phill!
Went into the Clifton Moor Retail park…
Went into the Clifton Moor Retail park branch York we were greeted by a gentleman called Anton he is a credit to your company he was pleasant polite and very informative what more can I say
Reading Branch With No Customer Service, Online Service, Non-Existent
I requested a home visit twice from Tappi, and got the email that someone would call me in 24 hours. This was not the case. I replied to their email and copied in their customer service and got no reply. I tried Facebook, got a reply saying sorry we'll call you but as it had been two weeks since my initial enquiry I didn't bother. By this point I had popped in to the Reading branch where I stood looking at samples for 10 mins, and carpets for 15, no one approached or asked if I needed help. I was goggle searching info to find out more about the product I was looking at. In the end, I just left and went elsewhere. Shame as I liked the products and we had six rooms that needed doing. So my experience was part bad, part non-existent.
Mikey from Fort Kinnaird did a great…
Mikey from Fort Kinnaird did a great job, very friendly and efficient. 10/10.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








