Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. #13 of 14 best companies in Delivery Service
  2. #4 of 5 best companies in Courier and Delivery Service
  3. #18 of 23 best companies in Moving Company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

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4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and convenient service

First time to use Dolly everything was great. Smooth conservation, clear path to make and schedule, fair prices. I def will use them again and highly recommended to everyone.

August 21, 2026
Rated 5 out of 5 stars

On Time

Delivery was scheduled at the store with the assistance of the delivery department staff. Delivery was scheduled for me next day delivery with a window of 2 pm - 4 pm. Delivery arrived at 2:30. Delivery driver was courteous and polite.

August 17, 2026
Rated 1 out of 5 stars

Kris has a bad disposition

Kris was very off putting. When they arrived with the couch in the box, I said to the two drivers, "boy I hope that fits in the door". Kris then says, "you didn't measure it when you bought it?" He spoke this in an off putting manner. I asked his partner if he was serious. Then Kris walked away agitated and noticeably disgusted with me. I explained to Kris, he has a bad disposition. Then Kris goes on to tell me who he USED TO BE in the military. The way he posed his question about measuring, was a bit of chastisement. What Kris should understand is, when people see the merchandise on the showroom floor, it is not boxed. The salesperson should be able to tell you, I did in fact measure the couch because I needed a 7' couch with a particular seat depth. When they got the boxed couch inside, Kris said to me "you are ungrateful" If I ever make another purchase from that store, I will ensure he won't be delivering. Because of this incident, I will ask my real estate group to not shop at the store, because they may encounter Kris on a delivery.

August 16, 2026
Rated 3 out of 5 stars

The people who came to help were very…

The people who came to help were very nice. But, fyi you gave me a quote then changed it when the job was done and I could not figure out how to tip the helpers via the info I was given. I wish it had all been more straight forward. Also it took 40 minutes for me to fill out the online task rabbit order at IKEA. No one there knew how to help me with that and told me everyone has problems using the QR code at the Portland store.

August 18, 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi, 

Your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 1 out of 5 stars

Just ridiculous really

Just ridiculous really
They said they didn’t know they needed to unhook and install the washer dryer which is fine but they are very easy tasks to do. I could have done it if I had known or if they forewarned me that they be demanding and extra $240 on top of the $300 I already paid. In three hours the helper made $75 Task Rabbit pays him plus $100 I gave him and the guy with the truck made his pay plus $120 he made me pay at the end so likely $270 total. Then the two of them were arguing over $10 and when they left they said the rich get richer on people like us. They should have told me they were gonna charge me $220 more just to unhook and hook…quite literally a fifteen minute job. Then they insisted cash cause they get taxed if I do it on the app. I said I only had $80 cash and would tip when I was able to get the option (likely after the task was completed. They literally stayed watching over me till I did it. I’m sure it’s because my aunt and uncle are older and live in a beautiful area but truthfully had I known this I would have bought a brand new washer and dryer and had the install and removal done with that. Absolute nightmare NEVER AGAIN. Until that point they were decent but you are literally getting labourers. They had to you tube how to unhook the machine.

August 20, 2026
Rated 5 out of 5 stars

Job well done

Taskers were prompt, efficient and very pleasant to work with. Very happy with the moving experience.

August 19, 2026

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