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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products and services, highlighting their satisfaction with the overall quality and functionality. Many people commend the customer service for being exceptional, noting quick response times and helpful assistance. Consumers frequently mention the efficiency of the after-sales support, with many receiving prompt replacements for faulty items. However, some customers also noted that while the customer service is excellent, the quality of certain products can be ambiguous, with some items developing faults after a few months of use. Specifically, some reviewers mentioned issues with doorbells, headsets, and mice ceasing to function or having recurring problems.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and functionality of... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the excellent and efficient support,... See more

Service

Clients share positive opinions on service, consistently praising the excellent and fast service, especially... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise products like... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and... See more

Based on these reviews

Rated 5 out of 5 stars

Really happy with the products and the support from Tecknet. I reported a problem with a door bell system and received an immediate reply. Once the customer support person had gathered a bit more info... See more

Rated 5 out of 5 stars

Been using the Tecknet Wireless doorbell at my Moms for 9 months when the audio failed unexpectedly. The after sales service was fantastic! Some quick diagnostics via emails after which a replacement... See more

Rated 5 out of 5 stars

The first door bell just did not ring at all , even following the instructions. After emailing customer service, they responded really quickly, and after a few emails they kindly sent me a replacemen... See more

Rated 5 out of 5 stars

I have some excellent motion activated solar lights from Tecknet, which are brilliant for lighting the garden up when walking down the path. I had an issue with a new light inpurchased in a pack of fo... See more


Company details

  1. Computer Accessories Store
  2. Computer and Accessories Store
  3. Electronics Store

Written by the company

For over 20 years, Tecknet has been a trusted global technology brand dedicated to enhancing everyday life with high-quality, reliably designed products. With over 34 million customers worldwide and a presence in more than 30 countries, our commitment to excellence is demonstrated by bestsellers like the M003 mouse, with over 6 million units sold. We continue to lead in consumer electronics and smart living, delivering exceptional experiences across major international markets. Our product portfolio covers a wide range of categories, including 3C digital accessories, smart home devices, outdoor and sports gear, pet products, and everyday living essentials. Since the brand was established, we have adhered to the belief of “Bringing Better Tech to Connect the World”, focusing on practicality, durability, and everyday affordability—so that more people can easily enjoy the convenience brought by technology. With efficient management systems, rigorous quality assurance processes, flexible product solutions, and a mature global logistics and supply chain network, TECKNET has built long-term and trusted partnerships with international retailers, channel distributors, and users around the world.Looking ahead, TECKNET will continue to innovate and expand its smart living ecosystem, creating a more comfortable, convenient, and reliable technological experience for users everywhere. Specialising in top quality, reasonably priced electronics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

147 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Dreadful product & customer service

Dreadful product & customer service, When installed it worked, however keeps going off randomly, thought the day and night. I've had to disconnect from the power source as we can not sleep. emailed tecknet, no response as of yet.

January 30, 2025
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Rated 5 out of 5 stars

Fantastic customer service…

I bought this doorbell from Amazon UK. I made the mistake of screwing the receiver on to the same place as my previous bell but there was not enough space for it. It was difficult to remove without damaging the receiver so I contacted Tecknet and the service was fantastic. They asked for photos, which I sent and lo and behold, a couple of days later, I got a new receiver through the post! Just need to pair the new receiver with the plug in bells and that is it. Wonderful, thank you Tecknet!

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service✅ and product…

Amazing customer service✅ and product quality✅. Had an issue with a recent purchase. Upon reaching CS, they replaced with a better item as a good guesture. I just found my future tech supplies, that are with good quality and reasonably priced.👍

July 18, 2024
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Rated 2 out of 5 stars

Ordered 2 colours of their "silent"…

Ordered 2 colours of their "silent" mouse.

Have to say im disappointed.

There is still quite a bit of noise compared to the superior Logitech M220 i use everyday.

Quality and shape of mouse are fine but the scroll wheel is quite "rough" on the skin of the finger compared to the much smoother feel on the Logitech Mouse.

Finally the tecknet website is the only time i have had problems with chrome address autofill.

I saw my address on the order form was correct but it changed to then delete my street name and number.
I did not know this happened until i got a very irate postman who had spent 20 minutes trying to find out where i lived so he could deliver the mouse !

So i did a test pretend purchase on their website and it autofilled correctly only then a second later to remove my street name and number !

Only 1 mouse arrived despite ordering within minutes of each other so i look forward to another irate postman visit tomorrow....as long as this one also works out where i live !

ORDER UK26679
ORDER UK26682

EDIT : They had the decency to apologise and refunded both orders. Very classy and while it cannot change the experience it does give you immense confidence that they are there for the customers and that is rare today. Thanks

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Breathing Easy with Tecknet Air Purifier and Exceptional Customer Support

I recently purchased the Tecknet Air Purifier, and I must say, it has significantly improved the air quality in my home. The device is adept at filtering out a variety of pollutants, including dust, pollen, and smoke, making it an indispensable addition to any household concerned with maintaining a healthy indoor environment.

One of the most impressive features of this air purifier is its efficiency. It operates quietly in the background, barely noticeable. The multiple filtration stages, including a HEPA filter, guarantee that up to 99.97% of airborne particles are captured.

Moreover, my experience with Tecknet's customer service has been nothing short of exemplary. After losing the power cable during a house move, I was concerned about the hassle and potential cost of replacing it. However, upon contacting Tecknet's customer support, I was met with a prompt and friendly response. The team was extremely supportive, understanding my situation and sending me a replacement power cable free of charge. This gesture not only alleviated my immediate problem but also demonstrated their commitment to customer satisfaction and support.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , bought 4 months ago and mouse did not work but after inform customer service they replace the whole set . Happy with purchase

April 21, 2024
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Rated 4 out of 5 stars

Prompt, excellent service

I was very impressed with the prompt replies to my problem. I received exactly what I requested with instructions I could easily follow.
I’d definitely recommend Tecknet to my friends. They won’t be disappointed.

March 15, 2024
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Rated 5 out of 5 stars

My 3yr old doorbell stopped working

My 3yr old doorbell stopped working, and needed a new transmitter. After contacting Tecknet, who tried to help in every way, they very kindly decided to send a new system without having to return the old. Should be with me in the next few days. Cannot ask for better service and quick response. Other companies should take note. Well done Tecknet!

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Good after sales support

Received a set of Bluetooth earbuds but one of the pair was completely devoid of life and would not turn on or charge after days of charging. I wrote to Tecknet Support who were able to replace the product without hassle. The new set arrived in good time and work perfectly. Polite and efficient after sales service, i'm very happy.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I purchased a power bank from tecknet.co.uk during Black Friday and unfortunately the product did not live up to expectations.

I contacted customer support via email to request a return and not only did they reply back within a day, they were very friendly and eager to sort out my issue. 

In the end, they allowed me to keep the power bank and refunded me for the total amount paid.
I would order from them again and would highly recommend them to others.

December 11, 2023
Unprompted review
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