TekReplay Reviews 42

I’d give 0 if I could. TLDR, Seller gave me an older model than what I purchased. Seller and Website blamed each other, no one would honor the posting. Just use eBay, if a seller rips you off there, you’ll get results

I purchased a 2016 MacBook Pro from BackMarket, received a 2015 MacBook Pro from the seller TekReplay. I was told to contact the seller. TekReplay apologized for the error, told me I’d be refunded so I could purchase the correct model and to send back the device. I Iet them know I did purchase the correct model but I was sent the wrong one. Also wouldn’t it be easier for me to send back the wrong model so they could send me the correct one. To which I was informed that yes I did purchase the correct one according to the listing, but the listing was improperly tied to their product so I was sent the older model. Now granted I did not find this out till I opened the box, they literally sent me an older model knowing full well I purchased the newer model. No email letting me know of the “error” or any sort of contact. At this point it’s evident that they attempted to rip me off. They let me know that they would not honor the posting I purchased. If I wanted I could repurchase the “correct model” which was apparently a couple hundred dollars more. So I contact BackMarket and let them know that their seller literally tried to rip me off, and that I’m not interested in a refund, I want the model I purchased. BackMarket let me know that there was an error in their listing and that there was no way for them to give me the 2016 model because TekReplay didn’t have it in their inventory. The resolution will be me getting a refund and purchasing the correct model that I want. I further pressed the issue of how this was literally false advertising and an attempt to defraud a brand new customer to their website. I point out that TekReplay has reviews across multiple websites where someone has purchased one thing and received another, and how bad it makes BackMarket look. If TekReplay doesn’t have the model, and it was truly an issue with the website. Then BackMarket could honor the posting. They informed me they have no control over the vendors stock, but they would offer me a 5% discount for the inconvenience all this has caused. At this point I’ve already been refunded and it was over the weekend(which I work) so I couldn’t mail out the MacBook. I replied back to TekReplay thanking them for wasting my time, trying to con me, and that I’d mail back the device at my earliest convenience with a tracking number, which would be Monday(I also let BackMarket know that). They said thanks, once we receive it in 1-2 business days I’d receive the refund. I let them know I was already refunded and they should count themselves lucky I’m not a terrible person that would keep the MacBook and tell them to go kick rocks. Fast forward 2 days later and now BackMarket has helped themselves to withdrawing the funds they already refunded. I sent them a less than polite email about that. I will 100% be recording video of myself mailing the device back to them with tracking and signature confirmation because I don’t trust any of these people not to try to con me again. Long story short, stay far far far far far away from these people and just buy from EBay from trusted sellers.