Tennis Warehouse EU Reviews 

Do not buy from them! I bought a Tourna Sampras Ball Port 36. Have had it 2 weeks, used maybe 5/6 times and already broken. To build the carrier you have to screw into plastic holes, these have broken, cracked. The screws and plastic are not fit for purpose.
On contacting Tennis Warehouse to report the faulty product I was told that they can’t do anything because it’s how I have used the product that’s wrong! Shocking customer service and awful product quality!

This was about a tennis backpack. Shortly after receiving it, I noticed that one of the zippers was not working properly and would get stuck when I tried to close it. The compartment could still be closed because it had a zipper that opened and closed from both sides, but I still didn’t feel comfortable keeping the backpack. Who knows when the next zipper would start getting stuck?

I therefore decided to return it. Before doing so, I contacted customer service and sent them a video clearly showing the problem. They told me to send the backpack back. So far, so good.

However, once the backpack arrived at their facility, I received an email saying: “You have sent us a dirty backpack. We don’t know what to do with it, so we will be returning it to you. You will have to pay the shipping costs.”

I immediately responded, explaining that I had been explicitly told to send the backpack in and asked them to clarify the situation internally.

The next email said that their returns department had been unable to identify any problem and that they would now return the backpack to me free of charge.

I then asked: “Did you watch the video I sent?” I would actually have accepted their decision if they had simply explained how they were able to close the backpack smoothly using the zipper in question. But there was no explanation whatsoever. All I got was: “We tried it again, with the video, and everything works perfectly.”

So I asked them to please send me a video showing how they were able to close the backpack at the specific point where the problem occurred.

Instead, I received nothing but a shipping confirmation. The backpack was already on its way back to me.

I have heard absolutely nothing from Tennis Warehouse since then. No explanation, no clarification, nothing.

This behavior is honestly shameless, outrageous and incredibly dismissive. Naturally, it also gives the impression that they are trying to hide something. At times, it almost seemed as though the person handling my emails was the “returns department” themselves.

The entire returns process was completely incomprehensible, the communication was poor, and they were unbelievably uncooperative.

How can a company be so completely incapable of handling such a straightforward customer service issue?

I will never order from Tennis Warehouse again.

Übersetzung auf Deutsch:

Es ging um einen Tennisrucksack. Ich hatte nach Erhalt ziemlich schnell bemerkt, dass sich ein Reißverschluss nicht sachgemäß zuziehen ließ. Das Fach war trotzdem schließbar, da es von beiden Seiten einen Zipper gab. Trotzdem hatte ich kein gutes Gefühl, den Rucksack zu behalten. Wer weiß, wann der nächste Reißverschluss zu hängen beginnt?

Ich schickte den Rucksack also zurück, vorher gab es einen Austausch, ich sendete ein Video vom Problem, sie sagten, ich solle den Rucksack senden. Soweit so gut.

Als der Rucksack dort ankam, schrieben sie mir: Sie haben uns einen dreckigen Rucksack geschickt. Wir wissen jetzt nicht, was wir damit machen sollen und werden ihn deshalb zurücksenden. Die Lieferkosten müsste ich bezahlen.

Da schrieb ich schon hektisch, dass mit gesagt wurde, ich solle ihn einschicken und dass es bitte intern geklärt werden soll.

Die nächste Mail hieß: Der Retourenservice konnte kein Problem feststellen, wir werden den Rucksack jetzt kostenlos zurücksenden. Dann sagte ich: Habt ihr das Video angeschaut?

Ich meine, ich hätte es akzeptiert, wenn sie mir genau erklärt hätten, wie sie den Rucksack reibungslos schließen konnten mit dem entsprechenden Zipper, aber eine Erklärung gab es nicht. Nur ein: Wir haben es noch mal probiert, mit Video, alles super.

Daraufhin habe ich geschrieben: Bitte senden Sie mir ein Video, wie Sie den Rucksack an entsprechender Stelle schließen. Daraufhin bekam ich nur eine Versandbestätigung, der Rucksack war auf dem Weg zurück zu mir.

Seitdem habe ich nichts mehr von Tennis Warehouse gehört. Keine Erklärung, nichts. Dieses Verhalten ist wirklich schamlos, dreist und ignorant. Natürlich entsteht auch der Eindruck, dass sie etwas verschleiern wollen. Fast wirkte es so, als wäre der Mensch, der die Mails schrieb selbst die „Retourenabteilung“.

Es war nicht nachvollziehbar, wie der Retourenprozess verlief, die Kommunikation war schwach und unglaublich unkooperativ.

Wie kann man seinen Beruf so dermaßen verfehlen?

Ich werde hier nie wieder bestellen.

⭐⭐⭐⭐⭐

Absolutely fantastic tennis shop! They have great prices, amazing customer service and incredibly fast delivery. I also really love that they have a huge selection of demo rackets, which makes it so much easier to find the perfect racket before buying. Overall, a great experience every time — highly recommended! 🎾

Ordered two rackets from the shop. One came in perfect condition, but the other unfortunately arrived scratched in a few places. Also, the strings' tension is quite bad. So I would advise stringing the rackets elsewhere. Customer service is very good, got a quick response regarding the order so no issues there.

I am extremely disappointed with my order. I purchased two Babolat Pure Strike rackets for my son and specifically paid to have both of them professionally strung. Unfortunately, neither racket was strung to an acceptable standard. On one of the rackets, the strings came loose simply when we tried to fit a vibration dampener, which is completely unacceptable for a newly strung racket.

My son was due to use these rackets in a tournament this week, but because of the poor workmanship, he is now unable to do so. To make matters worse, I now have to pay to have both rackets restrung, despite already paying for this service.

This has caused unnecessary inconvenience, additional expense, and considerable frustration. I expected a professional service, particularly when purchasing premium rackets, but the quality delivered fell well below an acceptable standard.

We have done a 2 hour detour on our way to Boulogne sur Mer just to come to Tennis Warehouse. Keven and his colleague provided great customer support. We placed the order on line, they prepared it, we managed to try everything on, added some more items and we were done in one hour. Keep up the great work, we will keep ordering from Tennis Warehouse in the future.

I haven't received my package, I've delivered several emails, no money back, no report to Fedex and nothing on my door.
They made me pay the product in anticipation now I'm 150 eur down, with no equipment.

Mailed them because I couldn't try out a specific racket (yonex muse 100L). Fixed within hours. insane service. Keep it up

My racket was received fast, in perfect condition, excellently packaged and in a really attractive price.

I ordered a racket and strings at the end of March, and I received them at the beginning of May. I was able to complete the order without any problems, and on the website the product was available.
Unfortunately, I have to give only 3 stars because after some weeks without any news, I contacted them via email and phone. The customer service was very friendly, and they explained the reason for the delay. They had run out of the racket, but the problem was that they never proactively informed me about it.
They offered me the option to wait or cancel the order. I decided to keep the order, and I received it at the beginning of May, and everything was ok.
They should improve communication when there are problems or bottlenecks instead of waiting for the customer to reach out to them

Super professional and fast customer service! Chaïma, Michel, and the rest of the team do an excellent job responding quickly, and above all, the shipping is incredibly fast. I've never had a problem
Keep up the good job!

My request on replacing purchased item was addressed in just few minutes.

I’ve ordered various items 4 times here in the last 2 months. All perfectly delivered. 3 times a racquet strung at my preferences. I just wish standard delivery was a bit faster.

I had bought Head Speed from them. In the first month, strings had been broken 5 times from the top at the grommets. After sending photos continuously with every break, they accepted that the problem is grommets and they sent me grommets replacements! 1 month old racket and I need to repair it!

The best for every tennis players. Most variable, all you need in one website.
Customer service very professional, supportive, quick responses.

I’m very disappointed, i ordered strings 10 days ago and didn’t receive it yet. Only today when I sent an email I got a feedback that item is not available in stock and will be delivered after 1 month, although I can see it available in stock till today.

This is an unexpected behaviour and unprofessional attitude from Tennis Warehouse.

Not replying to emails.

Not answering phone call.

6 months (!!!!) since order, and still not received.

Stay away

Hello, I received my shoes recently from this shop, and they are fake shoes. I made this notice to the company, and they did not want to reimburse me for the money. I am very dissatisfied with the purchase, and do not recommend buying there.

Good quality products, smooth delivery, and fast response to my invoice request by email.

The customer service is great. The staff promptly answered emails regarding an online order and the shipment status.