Tesla Reviews 1,903

I recently had a frustrating experience with Tesla service. After booking a back glass replacement a month in advance, I traveled two hours and booked a hotel, only to be told at 6 pm the night before that my car couldn’t be serviced the next morning. I was advised to reschedule in two weeks closer to my house, with no guarantee it wouldn’t happen again.

While the staff was polite, there was no flexibility on a resolution beyond, “there’s nothing we can do” and “we didn’t make you book the hotel,” which is true. But the lack of alternatives—especially after spending significant money on prior services—was disappointing. For a company like Tesla, I expected more reliability and consideration for customer investment.

I would love for Tesla to handle this service and all future services, but currently considering other options. I’m used to traditional dealership service from Toyota, but not sure if I want to continue paying what seems to be the traditional dealership premium while receiving less-than-dealership quality service.

Bought a used Model X and love it!!!
Minimal unexpected maintenance costs.
Regular updates on the app.
Service appointments in Scotland are not as great as the Exceptional Milton Keynes Branch.
I wish there was a Service Centre in Inverness as good as Milton Keynes. Save me having to drive to Milton Keynes to get my car serviced, which is not very often.
The only niggle.
I wish there were more multiple charge points in Scotland. Fraserburgh, Elgin, Golspie, Wick, and Ullapool would be the locations which would destroy the awful CPS/Swarco offering in one swoop.
Love you Tesla.
Please please please lobby the Government to get rid of Swarco get the funding you need to create an Awesome charging infrastructure in Scotland.

It's hard to describe how bad the Tesla Service process is.
Tiny queries and questions take forever. The team can only be contacted via the fiddly App. The fiddly App is barely fit for purpose. It requires your address and yet when you try to enter the address it will not find it (unless you happen to live in New York or maybe number 10 Downing street).
Good luck with getting a reply from Tesla. It's patchy at best and most of the time they will come back with a further question and certainly not the answer you're looking for - which will add another few hours to the process.
Parts are very hard (impossible) for regular mechanics to get hold of, so the driver has to request via the app. Unless the driver happens to also be a mechanic then good luck, because there will be questions!!
The only chance anyone has of getting anything done is to book an appointment at a Tesla service centre. There aren't many, so get ready for a drive. The most recent booking I just made was a disaster. First they have limited appointments, then they send me a quotation to "approve". The quotation was around 10 times what I expected because they added parts covering every eventuality, including many hours at £165/hr to fit them all. The approval system doesnt work for me - it just takes me to my app which has no information, so i had to request a manual email with attachment. Got there after a few hours. Of course Tesla then say they don't know how long the fix will take, and say it will "most likely roll over into the next day". They do not provide a courtesy car (apparently only available on warranty repairs), and suggested i book one of their vehicl test drives on the same day, and use that. I have a 2 hour journey to get home so I need to find some way of getting there. No idea whether they are expecting me to take the vehicle home, but also no way of asking as there are no numbers you can reach Tesla Bristol on.

I am trying to replace a headlight on my Tesla model S and am having very difficult time with services. I started this process in July and I got an appointment for August. One week before the appointment I got an estimate for $770. I had to cancel that appointment and when I went to reschedule I was directed to another service center. A month later they provided an estimate for the same job for $2200. So super high for a bulb/headlight setup replacement. I cancelled that appointment dud to price but now I cannot get any appointments at the “cheap” $770 location. On line I am reading that someone was given a $3600 estimate for a headlight replacement. Why is there such a range of pricing for a necessary repair provided by Certified Tesla service centers? 770 - $3600 is a 500% difference. Why is Tesla not allowing contact with all service centers but is limiting owners by their algorithms which dictate where can one go for a service? I have to drive and charge 2 times on a way to get a bulb replacement and I don’t have a choice to call a service center directly or choose to which service center to go. Rather, I depend on Tesla algorithm with restrictions and limitations. Being a Tesla owner is very frustrating when one needs service. I must say thus far the service that we have had was fairly priced, this is the first item the tag seems outrageous. Last year our entire Tesla computer system was changed and we paid $2200 - is the headlight with a burned bulb an equivalent value or work to Tesla computer system? How many Tesla owners are willing and able to pay 2-3 K for a headlight replacement where a bulb replacement would do. Many of us are driving Tesla not as an income statement but because we want to protect the earth for children and their children. It would be great if Tesla would provide access to their service centers and pricing on line and if they would make sure that there is no 500% price difference for the same job among Tesla Service centers to which they direct us.

The Future of cars.

I had the worst experience with Tesla, particularly at their Stockport showroom, and I feel compelled to share it. On August 11th, I visited the showroom for a used car event after receiving an invitation. Unfortunately, it turned out to be a complete disaster.

Upon arrival, there was no one to greet or assist me. After waiting for 10 minutes, I noticed a Tesla employee, Marcello, outside. When I waved to get his attention, he briefly pointed out three used cars that were on sale and didn’t even offer a test drive or to unlock the cars for a closer look. Despite this, I was interested in a Tesla Model Y, but instead of letting me inspect the car, Marcello insisted I put down a £200 deposit. I expressed concern about the non-refundable nature of the deposit, but Marcello assured me that since I was local and buying from the Stockport showroom, the deposit would be refundable if I changed my mind.

Unfortunately, I was unable to secure a reasonable trade-in value for my current car and decided not to proceed with the Tesla purchase. On August 19th, I informed Marcello of my decision, and he assured me that my deposit would be refunded. He even sent a message saying, "The order has been cancelled and the refund process has started. It just needs to be approved, which should happen in a few hours. The money should be back with you within 10-14 working days."

Fast forward to August 30th, and the refund still hadn’t been processed. I sent Marcello a polite message inquiring about the refund and received a shocking reply from Tesla stating, "The deposit is non-refundable as per the order agreement. No refund has been processed." This was completely contrary to what Marcello had assured me.

I tried to resolve the issue by calling Tesla’s contact number, but it was a nightmare. After waiting 35 minutes, I finally spoke to someone named Jay, who was utterly unhelpful. He informed me that Marcello was working but refused to assist me further, simply telling me to wait for Marcello to call back without any guarantee of when that would happen. Frustrated, I called again later and spoke with Tilda, who was slightly more helpful. She confirmed that Marcello and his showroom manager were off that day, but she would try to process the refund. Despite her promises, I heard nothing back.

By August 31st, after several follow-ups, I still had no response. I'm now planning to visit the Stockport store in person to address this issue face-to-face.

This experience has been utterly disgusting. I’ve always wanted to buy a Tesla Model Y and was initially excited about the prospect. However, after dealing with this incompetent and unresponsive team, I’m relieved I didn’t go through with the purchase. If their customer service is this abysmal before buying a car, I can’t imagine what it would be like if something went wrong with the vehicle.

Save yourself the headache and avoid Tesla Stockport at all costs. They are nothing but a group of thieves with zero regard for their customers.

I have a model 3 long-range, and it is by far the best car I have ever had. I feel like living in the future. It is not perfect, as the suspension is too hard, but overall it beats every other cars by a lot. And man, 490 HP instant and continuous acceleration on four wheels rocks! I cannot get used to that.

Ordered wall charger in app. No info provided on availability or delivery. Tesla took the money immediately anyway. Customer service seems designed to be almost impossible to meaningfully interact with. When did get one line reply: rude and unhelpful. And shut down chat. Cancelled. Ordered from Amazon.

Dear Mr. Musk
I have now had a least a dozen of heart attacks, when driving with my husband in our Tesla Model 3 Highlander.
Here is an example: driving on the road with the auto pilot and the car suddenly breaks and goes from 80 to 50 km/h, because the car sees an obstacle on the side of the road - not on the road which would make sense - but on the side.
On the highway it’s the same - but here it could be a bridge, a truck driving on the lane next to us or a car parked in the emergency lane.
Besides that I love our Tesla - but please please fix this problem before an accident happens.
Love from a frustrated Dane

Worst customer service. We lost a load of money not only on the car but due to issues with the car. Even if car is in manufacturer warranty, they refuse to pay and claim accidental damage for mechanical issues

Disappointing Service and Lack of Accountability at Tesla Kastrup

I have been a loyal Tesla customer for years, but my recent experience with the Tesla Service Center in Kastrup, Denmark, has been deeply disappointing. Despite reporting an unusual noise in my Model S over a year and a half ago while it was still under warranty, Tesla dismissed my concerns. Now, with my car out of warranty, I’ve been told the motor needs to be replaced—at my expense.

On top of that, a costly battery replacement (100,000 DKK) was necessary immediately after my warranty expired. When I tried to discuss these issues with the supervisor, Henrik, I was met with an uncooperative attitude and no assistance in resolving my concerns.

To make matters worse, when I asked for help accessing service history comments in the Tesla App, I was told it wasn’t their responsibility, despite my right to this information. This lack of transparency and accountability has severely impacted my trust in Tesla. I’m hoping for a resolution, but so far, no response to my formal complaint.

If this is how Tesla handles issues, I’m concerned for their commitment to customer service.

Our roof solar system has been down for 11 days now and Tesla is unresponsive.
Their service wait time is two to three weeks as they cannot bother with staffing properly.
Why invest in Tesla Solar?
Musk is too busy "politicking" instead of managing his businesses.

One of the worst customer service experiences I ever had overall

Anyone who has one of these glorified skates should be ashamed that they are lining the pockets of such a deranged creature.

I wish there were a “0” star option. I bought a used car and Tesla insisted that they will do the paperwork for my license plate. They didn’t. I am driving on an expired license plate and there is hardly anyone I can get on the phone. I had to call the police department and DMV to figure this out. The car is great and the service absolutely sucks. Like out of an SNL skit.

Zero customer service, zero communication. Avoid Charlotte Tesla AT ALL COSTS. Don't make the same mistake we did.

My Model Y was allegedly written off in May 2023. It has unbeknown to me repaired and has been charged twice at my expense. Tesla are refusing to refund me the cost as they say it’s still registered to me.

Not worth giving them even one star. I wish there must be ZERO STAR in here. Waiting long to fix small things, Poor service. Try avoid these cars.

Don't even think of buying Tesla cars; they don't provide after-service; they are looters.

I am at tesla service center for 7hours for windshield replacement and now they damaged the body of my brand new car. I said i am going to complain this and manager told me you can do whatever you want. It is insane i do not recommend anyone to purchase tesla.