Tesla Reviews 1,903

Went to Tesla Winchester today for my overnight test drive of a Model 3. I had previously had multiple calls from Tesla to confirm that I would be coming.

When I arrived, I was told the car was not available. I asked why I had not been told by a telephone call in advance, but I was told they only just knew!!!!!

I've just returned home having wasted hours of my time and having driven 80 miles for the test drive.

I suppose Tesla believe a minute of their time is worth more than hours of mine.

However, it is common courtesy to contact customers if the company cannot meet their commitment.

My advice is, if you book a Tesla test drive, do not go unless you confirm before you leave that they have a car available, and get the name of the employee who confirms availability.

I have a Tesla lease. When I decided to move provinces I learn that the insurance company needs a form from Tesla Finance to be able to cancel the insurance in the first province. I have been trying to get this from them for 2 months. They won't respond so I'm stuck paying an extra $250 / month in insurance because they won't provide a simple document. No one will respond at all and there is no one to complain to. The only people at Tesla you can contact are sales people to sell you a car. When you need something after that you're on own. Goodbye! I'll never buy a Tesla again - because of the company, not the product.

Terrible communication

Best motor (engine), but everything else is awful especially the service.

- Car was sent in for warranty repair to suspension in June.
- I was told suspension had been fixed, picked car up to find exact same loud creaking / crunching noise.
- Sent the car back to be repaired
- I was told suspension had been fixed, picked car up to find exact same loud creaking / crunching noise. This time with the rear seat left off with HV wires exposed and trim not replaced properly and now broken in the front (I have images etc).
- I contacted in the app to say the suspension issue is still there, hasn't been fixed and that I would like to physically show the technician the noise so that they know what I am talking about (I sent three videos, but it didn't seem to help). But never received a reply.
- Waited weeks for a reply, chasing daily, got nothing
- Contacted complaints team, and that's when a manager came back to me to say she'd get it all sorted
- New appointment was booked, but not much about the appointment makes sense, as per my email below. Haven't heard back since.

I'm not happy with the job they don for me they changed me to mach I they changed part not need to be changed they don't give me my old part back

Having collected my Tesla Y just over a month ago and getting used to the lack of Android connectivity e.g Android Auto and lack of decent maps and satnav without a subscription 😢 I have now discovered that there is no tyre inflation kit provided. It's an extra!!! Wow, 55k for a car and you need to buy a compressor as an extra. The tire warning came on after the 2nd day and has remained, but tesla said that the tires are fine at 39psi despite their own warning ⚠️ and the car saying they should be 42psi.

I BOUGHT TWO TV TESLA... WORKING GREAT

I recently went to Tesla to service my Model S which I have had for a few years and is now out of warranty. It is somewhat of a bizarre experience with a contactless process but decided to follow the app and do it the way they obviously wanted me to.
I have to say the experience was incredibly smooth. It was a little unusual but it worked. The service was great, they carried out a number of repairs, door handles etc and all went well. The lounge at the service centre was great. Cannot find fault,

Elon is a genius but he needs to take a page from Jeff Bezos playbook and care more about their customers. They don’t give a crap about you. I bought a Cybertruck and it’s been creaking since I got it. They have delayed my service twice to fix it and are rude.

I had the absolute worst experience with Tesla, and I would never recommend them to anyone. I went to purchase a car and was given a conditional approval, which required me to trade in my current vehicle. Initially, they told me my monthly payment would be $385, and then they said it would drop to $348 if I traded in my car. However, after I agreed to the trade, the payment suddenly jumped to $448!

It’s impossible to reach anyone on the phone. They rarely respond to messages, and when they do, it’s two hours after you’ve already sent them. The lack of customer service and clear communication is beyond frustrating. Tesla is completely unreliable, and it feels like they are just playing with your money.

They are full of empty promises and have made what should be an exciting experience an absolute nightmare. Save yourself the headache and stay away from this company!

Rude customer service, misleading information on website. You are unable to talk to anyone, they wont return emails and you could be getting your app removed from your phone leaving you with no access to the vehicle controls. Tesla is by far the worst car company I have ever dealt with. #STAY AWAY #GO ELSEWHERE

I was excited to join the Tesla community, but my experience with their service department has been deeply disappointing. Something as routine as an impacted rim causing a tire leak led to a 72-hour wait for a replacement. It’s baffling that such a common issue couldn’t be resolved quicker, especially when sourcing parts from another service location should be easy. To make matters worse, no loaner vehicle was offered, leaving me stranded during the wait.

The service center itself is the epitome of poor customer service—rude attitudes, an unwelcoming atmosphere, and a lack of knowledge from the staff. With everything being cloud-based and supposedly accessible at their fingertips, I expected more competence and efficiency. Unfortunately, Tesla’s service department has underdelivered at every turn. After this third unresolved issue, I’m left highly disappointed and will be looking for another provider. Tesla has fallen short of its promises, and I can no longer trust them to meet basic service needs.

I was very excited to order my Tesla and went ahead and put a deposit down. Customer service was good at the beginning. When I had questions about financing and wanted to talk to an advisor, I was unable to get ahold of anyone through multiple calls and texts. Shemaiah was my initial advisor and she just ghosted me. I will lose my deposit now because I can't get the questions I have answered. For such a superior product, their customer service is lacking and extremely unprofessional.

At around 3.30 this afternoon my husband contacted Tesla via the App to report a serious steering fault in our Model X. It is too dangerous to drive it so we need roadside assistance. Meanwhile, it’s now 9.05 pm and we have still not got beyond Step 1 on the App (our request for assistance has been acknowledged but no action taken at all yet). At around 4.30 pm I called the AA who arrived in 30 minutes but the verdict was that we needed Tesla roadside assistance to take it to be repaired as it’s (unsurprisingly) an electrical fault. I don’t think that in 40 years of driving I’ve ever experienced a worse response to a roadside emergency…

Product is garbage, tech support is nonexistent, call for support you will be waiting for hours on end for someone to pick up and once they do they will give you contradictory info from previous techs.

I bought a Tesla and when I had problems I tried to solve them by calling Tesla CS. Two people there ended my call, one was completely rude and I had to argue with them to help me with my problems. This is not what I expected from TESLA. They should fire most of their employees in Dublin or cut their salaries because they are completely useless and not easy to get help from. I hope Elon gets informed how bad his customers are giving their reviews.

My Tesla wall connector has developed a fault and would not charge my Tesla car anymore. I thought it would be straight forward matter as the product was still under warranty. I went on to the Tesla app and followed the instruction to try to get the matter resolved. It was tedious but I was OK to go along. Little did I know that I was about to embark on a nightmare journey. There was little support, rather I was asked to provide all kind of checking results. There was a lot of back and forth by emails without knowing if there was a real person at the other end. They asked for all the minor details even down to the complete wiring scheme of the wall connector. I am not an electrician and the connector was installed by a Tesla recommended company. I suggested Tesla to send someone out to inspect the connector themselves in order to confirm that the devise was truly faulty. There was no reply, no response, complete radio silence. This matter is still unresolved and I still can't use the wall connector. It is quite an eye opener about how Tesla treats its customers.

I recently spoke with Tesla representative 'Ingrid' regarding an update on my order, and I couldn't be more pleased with the experience. Ingrid was incredibly professional, providing detailed and thorough information that addressed all my questions. Her friendly demeanor made the conversation enjoyable, and I truly felt valued as a customer.

Thanks to Ingrid, my experience with Tesla has been enhanced significantly. I appreciate her help and dedication!

Shocking customer experience, you can't get to speak to anyone, I was trying to buy three cars and it was so difficult. I have been in the motor business for 40 years and this was the worst experience I have ever had. I hope this is not the future. I won't be buying or recommending Tesla....just shocking

Misleading Sales Practices and Poor Customer Support

I went to Tesla with the intention of purchasing a Model 3, only to discover later that I had been signed into a lease agreement instead. Despite repeatedly expressing that I wanted to buy the car, Tesla misled me, never clarifying the lease. Worse yet, they refused to let me convert the lease to a purchase after I realized the mistake. I was forced to return the car and go through the entire process again, losing non-refundable deposits and incurring unnecessary fees.

To make matters worse, I had made it clear I needed the car for ride-sharing, only to learn later that Tesla’s leased vehicles cannot be used for this purpose. I contacted Tesla several times to resolve the issue, but they offered no solution, leaving me frustrated and out of pocket.

If you're considering Tesla, beware of their misleading sales practices and lack of transparency. They seem more interested in pushing deals through than actually ensuring customer satisfaction.