Tesla Reviews 1,903

If I would have known the REAL range of these cars, I wouldn't have purchased one. I have a model 3 performance with a quoted range of 300 miles. I don't drive fast, I drive the speed limit on the highway, which is 75mph. The range testing was at 70 mph, so, ok, I figure I will lose a little because I'm going a little faster. Try losing 33% range. I only get 208 miles of range, although Tesla tells me this is normal. I would not recommend Tesla to my friends and family.

Tesla's focus seems to be solely on selling cars rather than ensuring a satisfying customer experience. My recent interactions with Tesla Service Centers have been extremely frustrating, and it’s clear that their service approach lacks empathy and practicality.

Delivery Issues:
When purchasing a new Tesla, the responsibility of inspecting the car for issues is placed entirely on the customer at the time of delivery. This expectation is unreasonable—how can the average customer, with no expertise in automotive inspection, be expected to identify issues? Most traditional dealerships ensure vehicles are thoroughly checked before delivery. Tesla seems to shift that burden onto its customers.

Service Appointment Delays:
If you miss reporting an issue during delivery, good luck trying to get it resolved. Booking a service appointment is a struggle, often with a wait time of at least a month. Even when you do secure an appointment, Tesla appears to prioritize minimizing their effort rather than resolving your concerns.

Unfair Policies:
Their service process is rushed and customer-unfriendly. You are required to pick up your car from the service center on the same day they notify you it’s ready—often conveniently at 5 PM, when the service center closes. Failure to retrieve the car by midnight incurs a $100 per day charge. This policy leaves no room to verify whether the issue has actually been resolved, which has happened to me on multiple occasions. I ended up picking up my car late at night, only to realize the problem persisted. The cycle of booking another appointment and waiting for weeks starts all over again.

Specific Incident:
My recent experience was particularly frustrating. My car produces a clunking noise during regenerative braking, audible only when the car is driven after long hours of being parked. I explained this issue in detail to the service representatives through the app, but they insisted that I reproduce the issue at drop-off. Given that Tesla's service center is over an hour away, this is impossible as the noise disappears after prolonged driving. Their refusal to consider this practical constraint demonstrates a lack of understanding and customer care.

In summary, Tesla Service Centers appear to prioritize policies and procedures over genuinely resolving customer issues. While Tesla produces innovative vehicles, their service and customer support fall far short of industry standards. As a Tesla owner, I feel unsupported and frustrated by their lack of concern for customer satisfaction.

NEVER let Teslas or other EVs out into traffic (unless driving one yourself). You have to burn fuel to wait for them in your IC car and often slow down then speed up. The Tesla left waiting, however, creates no CO2 when not moving and won't have to slow down/speed up. I'm sure environmentally conscious Tesla owners won't mind at all if noone ever lets them into trafic. Its for the good of the planet after all.

I can't understand the fixation that few have about tesla. The aesthetics and features, to me, aren't worth the money for a tesla. The tesla rechargeable columns occupy precious spots at the mall that could be used for people with mobility deficiency instead. Aren't the electric cars bought to make less pollution? well then buyers can walk few meters more to make it to the mall entrance

Trying to return the Car at the end of a three year lease. Tesla choses Dekra for the handling of the return. The system is not working (after creating successfully an account, the system does not let you log in) and there is nobody to contact. When contacting Tesla they just state that this is an issue for the lease company, which funnily enough is Tesla. As a result, we are still having the car parked here, costing us insurance and presumably lease fees. Returns process is a buggy as the whole electrics in the car. No end of times could we not enter the car, as the fobs were not opening the car.

If I could give a minus I would.
As we were buying a second Tesla they offered £1000 off the new vehicle.
Signed all the docs and just before delivery a new set of documents appeared with the £1000 removed. After questioning this I was told it would be given as credits once I had taken delivery of the vehicle, as I was a lease customer.
This was ok, so I took delivery of the new car, Surprise surprise, no credits appeared in my account. I chased them on the app, only for the conversation to be closed without answering my question.
Opened a support ticket only to be completely ignored.
Not only is this appalling, but the collection experience at Brent Cross was the worst I have ever experienced. Utter shambles, the Sales staff can’t even look you in the eye. Amateurish and belligerent.

Tesla trades user friendly features for sleek looking but non-intuitive usage. Very frustrating— feels like I have to study to learn how to drive it. The self-driving mode is terrifying. Used it briefly and it almost pulled in front of another car! I also found out about the businesses extremely unethical practices (ie buying from suppliers who consistently abuse and exploit their employees). Instead, they look the other way. They even exploit children! There are so many reasons I will never buy a Tesla again.

As bad & pathetic as petulant child of the owner!

I want to clarify that this review is not about the car itself but about the company, specifically the purchasing process. This review is for Tesla Italy, where I purchased the car. Unfortunately, the assistance throughout the entire process was deeply disappointing. The showroom staff were unprepared, dismissive of client needs, and, at times, naively manipulative. Obtaining accurate information from them was nearly impossible, and the few details they provided turned out to be unreliable.

Before delivery, I called the showroom and spoke to a dismissive representative who advised me not to expect much explanation during the handover, remarking that "Tesla is a software company." What he meant by this is beyond me. Sadly, he was right—the experience was terrible.

The delivery site was a logistical nightmare—located far outside the city and nearly impossible to reach with public transportation. It resembled a scrapyard: a dilapidated shed filled with clutter, with car plates and documents seemingly unattended. The understaffed team struggled to manage the process, leaving clients waiting excessively. After a 45-minute wait, we were assisted by an employee (the only kind person in the experience) who was juggling multiple clients simultaneously.

While inspecting the car, the staff member identified a defect and assured us that assistance would contact us in a few days to arrange for repairs. Three months later, we have yet to receive any follow-up. Frankly, given their disorganization, I wasn’t surprised.

The car was delivered with an almost empty battery, and shockingly, no fast-charging stations were available at the Tesla delivery site. As it was late evening, we were forced to spend two hours on a slow charge before they "suggested" driving to a Supercharger 30 km away—otherwise, we wouldn’t have made it home.

Recently, I’ve watched numerous videos showcasing new Chinese EVs, and given how competitive their products have become, I genuinely question why anyone would choose Tesla under these circumstances.

Impossible to talk to somebody about the finance arrangements. Placed an order paid the deposit but finance options are not what was presented on the website. Completely misleading and if we had known that would not have gone ahead. Spend 1.5 hours on hold and nobody answered the phone. Have requested a call back but not received one. Embarrassingly bad. I thought this was supposed to be a luxury product.

Great car but the Portuguese sales and delivery team are amateurs which made the entire buying process stressful and less than enjoyable.

They provided excellent service, and their guidance has generated great response. Customers can get truly great stuff from your service. You are the best, so keep it up and I say a thousand thanks.

I purchased a new Tesla in September 2023 with finance organised by Tesla with Black Horse Finance. Just tried to sell the to a dealer and the HPI check shows a second finance agreement with Mitsubishi Finance which pre-dates my purchase on the vehicle. Apart from selling me a new car with finance Agreement already attached to it I'm finding it impossible to contact them.

I bought my Tesla Model Y a year ago and my experience overall build quality is awful
And suspension quality is awful while you drive in a bad road every corner of the cars is shacking and making weird noises it’s extremely bothering comfort is extremely low in bad roads it costed me over 60.000 dollars and this cars doesn’t deserve this money
They could build with better suspensions

I’ve just had a power wall 3 and gate way 2 installed with a 5kw solar system could not be happier what a pice of kit once it’s up and running it’s so easy to use and adjust to your energy needs

Cancelled my Model 3 order due to unforeseen circumstances within the 14 day window. Almost a month later and they have still not refunded my £7000 deposit despite numerous calls, emails and messages, customer service simply doesn't bother to respond. I'd have considered another Tesla once circumstances allow but based on this experience I will be staying well away from the brand and won't be recommending them to anyone.

Great car, AWFUL customer service.
The car showed delivery in September when I bought it. Then, every day, the 10-day delivery window moved back 1 day.
Tesla only has email - no phone number. Email after email after email, no response. Eventually they get back to me and tell me the delay is because of the silver wheels and I can get the car within the week if I went with black. Would have been really helpful if they'd told me that weeks earlier rather than ignoring my communications.
They finally give me a delivery date - November 1. The same day I move in to a new house: the main reason I bought the car, and desperately needed the car for that move. Now I've had to spend 4000dkk on a rental car for the move.
And still no responses from Tesla, even though they promised to get back to me about compensation.

Really, really bad customer support.
I choose to lease as I wanted to buy once the new model Y comes out. Now I'll never buy a Tesla based on the terrible service and the staff that just don't care.

poor design, batteries low performance, low driving range. ...

Tesla 3 crashed iff road due to steering whell locking and no brakes working on highway. Luckily 4 passengers only minor injuries as by chance level field at side of road and no oncoming cars. Otherwise could have been 4 dead passengers. Worse was to come, Tesla totally nit interested in finding out why issue occurred, offered no apology, no compensation and were in fact totally uninterested that a famiky of 4 could be dead. Absolutely shamefull, no explanation!! Dont buy one if you vale your life cause Tesla certainly dont value it.