We chose AA through Confused dot com but spoke to the AA lady at the call centre because the AA website wouldn't let us do it online. She was extremely thorough and it turned out there were items w... See more
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The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Contact info
United Kingdom
- theaa.com/insurance
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I found it soeasy to get a quote
I found it soeasy to get a quote, it had everything I wanted insured at the right price.

Reply from The AA Insurance
Quick and efficient serb=vice from a very pleasnt customer service representative. Very competitive price
I got my original quote on line and phoned to double check everything was correct. Glad I did so as I had omitted breakdown ! Person I spoke to was pleasant and efficient. Whole process didn't take long.
Very competitive price
Very happy with your agent
Very happy with your agent, happy friendly person who dealt with my enquiry

Reply from The AA Insurance
Reliable competitive and serviced by Human Beings
I have been with AA for insurance and tried other companies also. I’ve gone back to AA. They seem to be the only company that have a telephone number that within a couple of minutes puts you directly in contact with a warm knowledgeable human being who is able to hold a relevant conversation and answer your questions directly. You do not need access to the internet in order to go onto an app or website to speak to a virtual assistant in the midst of an accident or disaster or receive one way text messages that are irrelevant and churned out by an automated system. Price is very competitive and reliable service. Go for them every time 👍
Disliked that motor insurance quotes…
Disliked that motor insurance quotes are only valid for one day.
I came back to my quote (got it four weeks in advance) seven days before it was due to start and the price had almost doubled from my initial quote.

Reply from The AA Insurance
Quick service sending through documents…
Quick service sending through documents promptly
Good available for advice
It was easy and straightforward to get…
It was easy and straightforward to get the cheapest car insurance specifically meeting my needs
The person I had the conversation with…
The person I had the conversation with was very helpful, friendly patient and polite, He explained things to me in a way I understood. Any questions I asked he explained
We needed some flexibility
We needed some flexibility, in particular not being forced to acquire an intruder alarm system which we don't need and didn't want. Some companies insist on this. Our 'Go Compare' application was dealt with promptly at a reasonable price and we were able to discuss various items with an efficient person.
AA Car Insurance
AA staff were very helpful and Chloe is very knowledgeable and explained the details of the car insurance i was interested in buying .
The call handler was very good and…
The call handler was very good and explained everything in detail clear and understandable. Also saved me a bit of money too..
The phone was answered very quickly…
The phone was answered very quickly which was very important to me
So many companies offer great things but it can be very difficult to speak to anyone
easy and helpful online site and staff…
easy and helpful online site and staff were very helpful
Purchased insurance and although I…
Purchased insurance and although I received my documents via email the documents were mot added to my AA portal account. The person I raised this with via Web chat raised a ticket and told me it will be sorted within 48hr...still waiting. App does give option to find ir add policy detail...poor set up really.

Reply from The AA Insurance
It was easy very efficient even rang…
It was easy very efficient even rang them to check i had done correctly the guy was very helpful couldnt ask for an easier way to take insurance out thankyou x
Re-insuring the car made easy and no…
Re-insuring the car made easy and no fuss either any problems
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