Without a doubt Rau made our experience the best it could possibly be. She was patient, knowledgeable and a straight shooter. She was comfortable admitting if she didn't have an answer, and took fee... See more
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Review summary
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What people talk about most
Based on these reviews
Our budget build was completed this year by Paul Powell, who did an outstanding job. He took the time to listen carefully to feedback from previous years and was committed to ensuring that all past... See more
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Catherine Hampson was a fabulous trainer. She was clear, precise and patient when assisting us get ready for the use of BEAM. Setting up, cleaning up our database and then processing our first super... See more
Company replied
We've been using Access Group for some time now and since Ahmed Al Breej became our Customer Success Manager, our overall experience has improved considerably. Ahmed is always on hand to answer an... See more
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Company details
About The Access Group
Written by the company
We are Access
The Access Group is a leading provider of business management software and solutions. We help thousands of customers across commercial and not-for-profit sectors become more productive and efficient. At Access, we believe that ambitious organisations should have software that makes working lives better and not put barriers in the way to growth. Our innovative software solutions streamline everyday processes, provide efficiencies that result in material productivity gains and give real-time insights that allow you to act in an instant knowing you have the data you need at your fingertips, allowing everyone the freedom to do more of what’s important.Our Offering
Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. And it doesn’t end there, we’re on hand to offer assistance every step of the way, during your onboarding and adoption journey and beyond, at the level that suits you. We work in partnership with you to deliver world-class technology which adapts with you so that you don’t ever have to worry about outgrowing your solutions.Our Customers
We work with thousands of customers offering a range of products from finance and HR solutions through to industry-specific software for sectors including education, not for profit, health and social care, hospitality, legal, recruitment, visitor attraction management.Contact us
Visit our website click hereContact info
Head Office: The Armstrong Building, 10 Oakwood Drive , LE11 3QF, Loughborough, United Kingdom
- theaccessgroup.com
4.6
Excellent
6K reviews
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Consultant was patient and knowledgeable
April 14, 2026
Reply from The Access Group
Hi Linda,
We’re pleased to hear that Catherine was patient and knowledgeable; we really appreciate you sharing your experience.
Many Thanks,
The Access Group
Sandra was excellent to work with and…
Sandra was excellent to work with and most efficient.
But my name is Phil and not Tom as per your response
April 13, 2026
Reply from The Access Group
Hi Tom,
We’re glad to hear Sandra was such a pleasure to work with and delivered everything so efficiently.
Many Thanks,
The Access Group
Heidi was a great teacher and we went…
Heidi was a great teacher and we went through the steps for Beam super
April 14, 2026
Reply from The Access Group
Hi Patricia,
Thank you for your feedback. We’re glad to hear Heidi guided you clearly through the steps for Beam Super.
Kind regards,
The Access Group
Great experience with the data export…
Great experience with the data export request. Dannii Lambert and Antony West were very responsive, acted quickly, and handled everything smoothly. Much appreciated support and efficiency.
April 13, 2026
Reply from The Access Group
Hi Tom,
Thank you for your feedback. We’re pleased to hear that your data export request was handled smoothly and without delay. It’s great to know that Dannii and Antony were responsive and made the process straightforward for you.
Many Thanks,
The Access Group
Premier Customer
Premier Success - trialing this with Access has been a really useful experience and has helped us push forward in certain areas. I found the regular catch up call very helpful and informative which held both ourselves and Access to account. Having a key person to contact if in doubt about where to go or who to go to helped us save time and reach result in a much more efficient manner. Peter was very supportive and I felt the communication and understanding of our schools and Trust was fabulous.
January 22, 2026
Reply from The Access Group
Hi Shanna,
Thank you for sharing such thoughtful feedback. We’re really pleased to hear how valuable the Premier Success trial has been and that the regular check‑ins helped keep things moving in the right direction. Having a dedicated contact can make all the difference, so it’s lovely to hear how supportive Peter was and how well he understood your schools and Trust.
We truly appreciate you taking the time to share your experience.
Many Thanks,
The Access Group
BEAM SUPER
I was given clear instructions how to prepare for BEAM SUPER.
A template was provided with clear step by step instructions & I was walked through each step
April 13, 2026
Reply from The Access Group
Hi Ari,
We're happy to hear that the instructions and template for BEAM SUPER provided by Catherine were helpful and easy to follow. Thank you for sharing your positive experience with us!
Many Thanks,
The Access Group
Alan was very helpful and continued to…
Alan was very helpful and continued to reach out to me until the matter was finalised.
April 13, 2026
Reply from The Access Group
Hi Ali,
Thank you for sharing your feedback. We’re pleased to hear that Alan stayed closely engaged and followed through until everything was fully resolved.
Many Thanks,
The Access Group
Clear and comprehensive guidance
Farid provided clear and comprehensive guidance on all the information we needed including how to log in and navigate the system. His expertise was evident throughout the process and he resolved the issue quickly and efficiently.
April 10, 2026
Reply from The Access Group
Hi Nicky,
Thank you for taking the time to share your experience. We’re really pleased to hear that Farid made the process clear and straightforward, helping you feel confident using the system and resolving everything without delay. His knowledge and approach clearly had a positive impact.
Many Thanks,
The Access Group
Unbelievably bad at fixing issues
Unbelievably bad at fixing issues. We acquired a company and set it up with Prospect CRM as that is what we had been using in the parent company. Trying to give staff access to both instances with the same email address has been a nightmare, and absolutely no change to status quo despite meetings, emails, calls, tickets etc. Someone says they are going to do something so I get my hopes up and then nothing happens and zippo communication. Well over 6 months since I first raised it. Mumbo jumbo about migrating to Access Evo which has just made things more difficult and has not solved the problem. So I guess we keep paying for duplicated users and google accounts until we can find a CRM that actually fixes stuff. Any recommendations would be welcome.
April 11, 2026
Unprompted review
Reply from The Access Group
Hi Louis,
We appreciate you sharing your experience. We're sorry that resolving access for users across instances has been difficult, especially after the migration. We’d like to review this properly and help resolve it. Thank you for sharing your contact details via Trustpilot. We have passed your details over to the relevant team. They will be in touch to work through this in more detail.
Many Thanks
The Access Group
Antony West is a superb expert in his…
Antony West is a superb expert in his field and always goes the extra mile to help. Charlotte Wills
April 10, 2026
Reply from The Access Group
Hi Charlotte,
Thank you for your kind feedback. It’s great to hear that Antony’s expertise and willingness to go the extra mile have made such a positive difference for you.
Kind regards,
The Access Group
The Assemble Team are superstars
The Assemble team are always available for support whenever it's needed.
Alis was so helpful with issues we've had recently. She was on the case immediately and worked with us throughout.
March 18, 2026
Reply from The Access Group
Hi Karen,
Thank you for sharing your feedback. It’s great to hear how supportive the Assemble team has been, and we’re pleased that Alis was quick to help and stayed closely involved throughout.
Many Thanks,
The Access Group
I had an amazing experience with Naleena
I had an amazing experience with Naleena. She went above and beyond to provide the best service, even after hours, which I truly appreciate. Her dedication, professionalism, and willingness to help at any time really stand out. Highly recommend her services! I was struggling to resolve this from last 2 weeks and nothing worked and no body even tried to help after multiple calls back and forth I thought I made a mistake by getting Elite software.
Lastly I got connected to Naleena and it worked out.
Really greatful specially for helping out after working hours on a Friday 🙏🏻
April 10, 2026
Reply from The Access Group
Hi Sapna,
Thank you so much for sharing your experience with us. We’re really glad that Naleena was able to step in and support you after such a frustrating time, especially going the extra mile after hours on a Friday. Her dedication and professionalism truly shine through, and we’ll be sure to pass on your kind words to her.
We appreciate your patience and are delighted everything was successfully resolved in the end.
Many Thanks,
The Access Group
Chris Kelly is a great contact
Having worked with DPS and Access Legal over the span of 27 years.
I would like to say that Chris Kelly is a great contact and can be relied on for any queries you may have.
April 10, 2026
Reply from The Access Group
Hi Adrian,
Thank you for taking the time to leave this review and for your many years working with DPS and Access Legal. It’s wonderful to hear that, over such a long relationship, Chris Kelly has remained a dependable and trusted contact for you.
We truly value your continued support and appreciate you sharing your experience.
Many Thanks,
The Access Group
Koge extremely helpful and one of the…
Koge extremely helpful and one of the star in support team and worth every $ +++ with her help. Highly recommend her. ********
April 9, 2026
Reply from The Access Group
Hi Joe,
Thank you so much for your kind words and fantastic 5‑star review. We’re thrilled to hear that Koge was extremely helpful and made such a positive impression; she truly is a star on our support team.
Many Thanks,
The Access Group
Kogelam knew the product and resolved…
Kogelam knew the product and resolved the issue quickly.
April 9, 2026
Reply from The Access Group
Hi Lachlan,
We’re delighted to hear that Kogelam’s product knowledge helped resolve the issue quickly and efficiently. Thank you for taking the time to share your positive experience.
Many Thanks,
The Access Group
Reply from The Access Group
Hi Harry,
We are happy to hear that Naim resolved your issue efficiently. Thank you for your positive feedback.
Best,
The Access Group
Never trust this company
Never trust this company. I say this as a very long standing customer. Read their contracts very carefully and seek clarification for every questionable item. You have to do this every time there is a contract change as they will quietly try and add something to their benefit - contract term, termination process etc. The latest one to hit me has been a change of payments from arrears to in advance with some very misleading wording. I really don't understand why they try so hard to upset their customer base for so little reward.
April 7, 2026
Unprompted review
Reply from The Access Group
Hi James,
Thank you for sharing your concerns. We’re sorry to hear how this has felt, especially as a long‑standing customer. We appreciate you raising this and thank you for sharing your contact details via Trustpilot. We have passed your details over to the relevant team. They will be in touch to work through this in more detail.
Many Thanks
The Access Group
Flavius Siminie has provided an…
Flavius Siminie has provided an outstanding support over the last five months to BDBF LLP. His support has been invaluable in ensuring smooth day-to-day operations over the last 5 months' and he has approached every task with a calm, positive, and proactive attitude. He has consistently demonstrated a high level of professionalism, reliability, and attention to detail. He inspires confidence and efficiency. Simi is always willing to go the extra mile to assist wherever needed. He communicates clearly and effectively. It has been a real pleasure to work with Simi.
April 7, 2026
Reply from The Access Group
Hi Brigitte,
Thank you for such a thoughtful and generous review. We’re delighted to hear how valuable Flavius has been to BDBF LLP over the past five months. His calm, proactive approach, professionalism, and willingness to go the extra mile truly reflect the high standard of support we aim to provide. We’ll be sure to pass on your kind words to Flavius. Thank you for your positive feedback and recognition.
Many Thanks
The Access Group
It is great.
April 9, 2026
Reply from The Access Group
Hi ..1,
Thanks for your feedback. We’re glad to hear you’re having a great experience!
Many Thanks
The Access Group
Khaii Mat.Abas
Khaii Mat.Abas
was excellent, reliable, efficient and a pleasure to deal with
April 8, 2026
Reply from The Access Group
Hi Donald,
Thank you for the wonderful review! We’re delighted to hear that Khaii Mat. Abas was excellent to work with and delivered such reliable and efficient support.
Many Thanks
The Access Group
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