The Access Group Reviews 5,740

Our consultant was very helpful & knowledgable
guiding us through our first super with Beam

Upgraded package and took out new products. Helpful service from Andreea and Iuliana. Responsive and helpful. Only recommendation is 1 hour free training to be added as standard or a more detailed demo.

Very good support from the advisor - showed me things that I never knew.

We recently had a Lunch and Learn session delivered by our Proclaim Premier Customer Success Manager, Amer Farooqi, and it was an outstanding experience. The session was extremely informative, and Amer took the time to answer a wide range of questions from our users with patience and clarity.
This support has been invaluable to our post–go-live experience, helping our team become more confident and familiar with the system. The session has already made a noticeable difference to our users’ day‑to‑day work.
Highly recommended!

wish the error may solve as soon as possible from software developer

It was lovely working with Dion he was very understanding and helpful fulling multiple requests efficiently and quickly.

Very good experience with Gan. He listens and resolved my problem.

Manoj was the best. Guiding me through the new Access Evo platform.

From user roles and permissions to AI. Manoj made it more simple, now I can action work in new ways.

Thank you Manoj…

happy and satisfied with the customer support provided by Iqmal. Promptness and professionalism showed towards my queries and the knowledge about getting it resolved.

The consultant, Zabia was knowledgeable on the system and very helpful in establishing why we were set up in the way we were. We found several useful tip and or knowledge of the system had improved.

I recently completed training sessions with Andrea Ranalli for Access People Planner, and the experience was exceptional from start to finish. Andrea is an outstanding trainer who combines deep subject knowledge with a warm, engaging, and clear teaching style.
He explains complex features in a way that’s easy to understand. His demonstrations were practical and well-structured which made it much easier to apply what I learned immediately in my day‑to‑day work.
I highly recommend Andrea to anyone looking to get the most out of Access People Planner. He is knowledgeable, approachable, and truly excels at what he does.

After we completed our migration to ACR, we experienced some issues running our payroll for the first time. I requested for support, we were given Andrea who provided the support promptly and was available to help each time we were stuck. It made life a lot easy knowing that additional support is always available when we need it.

Helpful guideline

I would like to express our sincere appreciation to the APS vendor team for their consistent on‑time support and exceptional guidance throughout the resolution of multiple issues. The team demonstrated a high level of professionalism, technical expertise, and responsiveness, ensuring that all concerns were addressed efficiently and with minimal disruption.
Their proactive approach, clear communication, and willingness to deep‑dive into complex issues were instrumental in achieving timely resolutions. The guidance provided was precise and actionable, enabling smooth implementation and quick turnaround across environments.
Overall, the APS vendor has proven to be a reliable and dependable partner, and their commitment to quality support has significantly contributed to operational stability. We truly value the collaboration and look forward to continuing this productive partnership.

Manoj was very good. He has great patience, is very knowledgeable and made it a very easy transition.

Cathy really knows her stuff and the way Cathy guides the user through each step makes the whole process so easy and user friendly - couldn't recommend her higher!!

Andrea was very knowledgeable and helpful with all my questions very friendly

Been a customer for ages, this company when you tell them you want to leave just make things so difficult it's enough to make you scream. No communication, continue to send bills after cancellation, create additional charges without explanation or way of querying. Access are a tech company who obfuscate any way to clearly communicate with them in the hope you give up, simply the worst kind of company, dont touch them

We have just completed our migration to Vincere from an older Access product, the whole process has been very good so far with regular updates and catch ups with our project manager. The training has been really helpful and so far Vincere looks like a great CRM for our needs. Thank you to Pragati, Dominika and the team for your support!

Catalin and Zain have been our points of contact throughout the process of setting up SMARTAI for our business. They are both so knowledgeable and patient when explaining new processes. I have never struggled to get in touch with them and any query we've had, has been solved/answered quickly and efficiently.