Without a doubt Rau made our experience the best it could possibly be. She was patient, knowledgeable and a straight shooter. She was comfortable admitting if she didn't have an answer, and took fee... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Our budget build was completed this year by Paul Powell, who did an outstanding job. He took the time to listen carefully to feedback from previous years and was committed to ensuring that all past... See more
Company replied
Catherine Hampson was a fabulous trainer. She was clear, precise and patient when assisting us get ready for the use of BEAM. Setting up, cleaning up our database and then processing our first super... See more
Company replied
We've been using Access Group for some time now and since Ahmed Al Breej became our Customer Success Manager, our overall experience has improved considerably. Ahmed is always on hand to answer an... See more
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Company details
About The Access Group
Written by the company
We are Access
The Access Group is a leading provider of business management software and solutions. We help thousands of customers across commercial and not-for-profit sectors become more productive and efficient. At Access, we believe that ambitious organisations should have software that makes working lives better and not put barriers in the way to growth. Our innovative software solutions streamline everyday processes, provide efficiencies that result in material productivity gains and give real-time insights that allow you to act in an instant knowing you have the data you need at your fingertips, allowing everyone the freedom to do more of what’s important.Our Offering
Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. And it doesn’t end there, we’re on hand to offer assistance every step of the way, during your onboarding and adoption journey and beyond, at the level that suits you. We work in partnership with you to deliver world-class technology which adapts with you so that you don’t ever have to worry about outgrowing your solutions.Our Customers
We work with thousands of customers offering a range of products from finance and HR solutions through to industry-specific software for sectors including education, not for profit, health and social care, hospitality, legal, recruitment, visitor attraction management.Contact us
Visit our website click hereContact info
Head Office: The Armstrong Building, 10 Oakwood Drive , LE11 3QF, Loughborough, United Kingdom
- theaccessgroup.com
4.6
Excellent
6K reviews
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Geraldine is very helpful to clarify my…
Geraldine is very helpful to clarify my software subscription and prompt to sort it out. very satisfy. thanks Geraldine for the assistance.
April 9, 2026
Reply from The Access Group
Hi George,
Thanks so much for your kind review! We’re glad to hear Geraldine was helpful, clear, and prompt in sorting out your subscription. We’ll be sure to pass on your thanks
Many Thanks
The Access Group
Zafirah was knowledgeable
Zafirah was knowledgeable. Recognised the problem and efficiently dealt with it
April 9, 2026
Reply from The Access Group
Hi Martin,
Thanks for the great feedback! We’re really pleased to hear that Zafirah was able to quickly identify the issue and resolve it efficiently. We’ll be sure to pass your kind words on to her.
Many Thanks
The Access Group
Dannii very helpful
This is specifically for Dannii, who was really responsive and informative when it came to helping me with my options going forward.
March 30, 2026
Reply from The Access Group
Hi Tim,
Thank you for your feedback. We’re really pleased to hear that Dannii was responsive and informative while helping you explore your options. We’ll be sure to pass on your kind words to her.
Many Thanks
The Access Group
Iqmal was professional and curteous
Iqmal was professional and curteous. Fixed my problem quickly and listen to a possible future idea for Attache.
April 8, 2026
Reply from The Access Group
Hi Deb,
Thank you for your kind feedback. We’re glad to hear that Iqmal was professional and courteous, resolved your issue quickly, and took the time to listen to your ideas for Attache. We’ll be sure to pass this on to him.
Many Thanks
The Access Group
Not recommended if you appreciate efficiency
The base software is fine. Using it on the cloud is detrimental to my mental and emotional health. It often takes 2-3 minutes to load a profile, I still then need to open and check their pay slips. Heavens forbid I need to delete and recreate a payslip.
The waiting is extremely frustrating when I have so much to do on payroll day.
Importing time cards is hit and miss, I've started having it import only the data so I can correct stuff as I go, and save the delete payslip step.
April 8, 2026
Unprompted review
Reply from The Access Group
Hi Alex,
Thanks for taking the time to share your experience. We’re really sorry to hear how frustrating the cloud performance and payroll-day delays have been. We’d appreciate the opportunity to investigate what’s causing the slowdowns in your account. We’ve reached out via Trustpilot for your contact or account details so we can follow up and support you further.
Many Thanks
The Access Group
The project workshop booking process…
The project workshop booking process was very easy and seamless through Resourcing Manager.
April 7, 2026
Reply from The Access Group
Hello Faisal,
We're happy to hear that the project workshop booking process was easy and seamless through Resourcing Manager. Thank you for your feedback!
Many Thanks
The Access Group
Premium Customer Support
This is the 2nd review i am writing for The Access Group. The 1st was based off the fantastic experience we had during the migration from our old CRM, and the amazing implementations team. I would like to take the opportunity now to write a review to highlight the Customer Success Department (Paulinaa especially). We have now been on the Vincere platform for a year, and I cannot express the appreciation I have for the ever present and consistent support I have received from our Customer Success Manager. They have truly delivered premium customer support.
March 16, 2026
Unprompted review
Reply from The Access Group
Hello Julia,
Thank you for taking the time to share another review. We’re truly pleased to hear how valuable your experience with our Customer Success team has been, and especially the consistent support provided by Paulinaa over the past year. Your recognition of her dedication and commitment to delivering premium service means a great deal, and we will be sure to pass on your kind words.
Thank you again for your continued trust and feedback, it’s genuinely appreciated.
Many Thanks
The Access Group
Excellent Service and Clear Guidance
I had a really positive support experience with Alis. She took the time to clearly explain the system limitations and the steps I needed to take, making everything easy to understand. Her guidance was clear, patient, and genuinely helpful, and she made me feel well supported throughout — regardless of the package we’re on.
Excellent customer service and communication. Thank you, Alis!
April 7, 2026
Reply from The Access Group
Hello Nadia,
Thank you for sharing your experience with us. We’re really pleased to hear how clearly and patiently Alis was able to guide you through the process, and that her support helped make everything easy to navigate. Your kind words mean a great deal, and we’ll be sure to pass them on to her.
Thank you again for taking the time to leave such positive feedback.
Many Thanks
The Access Group
QUICKLY RESOLVED THE PROBLEM AFTER…
QUICKLY RESOLVED THE PROBLEM AFTER REMOTE INTO MY SYSTEM. VERY POLITE WITH A LOT OF PATIENCE. VERY HELPFUL. THANK GOODNESS!!!!
April 7, 2026
Reply from The Access Group
Hello Addie,
We appreciate your positive feedback. We're happy to know the problem was quickly resolved, and that you found our team member polite, patient, and helpful.
Many Thanks
The Access Group
Naleena was very helpful
Naleena was very helpful, she understood the problem, her instructions were easy to understand and she fixed the problem quickly.
April 7, 2026
Reply from The Access Group
Hello Ivor,
We appreciate your positive feedback! We're happy to hear that the instructions from Naleena were clear, the problem was understood, and the resolution was quick.
Many Thanks
The Access Group
Great support
Mahanum Hashim has been excellent—always providing timely responses and being extremely helpful.
April 7, 2026
Reply from The Access Group
Hello Hang,
We're happy to hear that you had a positive experience with Mahanum and that our team member was helpful and quick to respond. We appreciate your feedback.
Many Thanks
The Access Group
Solved quickly
April 7, 2026
Reply from The Access Group
Hello Lyn,
We appreciate your positive feedback. We're happy to know the problem was quickly resolved, and that you found our team helpful.
Many Thanks
The Access Group
Reply from The Access Group
Hello Jane,
We appreciate your kind words! We're happy to hear that our support was helpful and quick to respond to your needs.
Many Thanks
The Access Group
Eric Taylor - CSM
Eric is working closely with us to build a new slow-moving stock report that will transform a currently lengthy and uncertain process into one that is smooth, transparent, and reliable—giving us greater confidence in its use.
Eric - thank you for your support as always.
April 1, 2026
Unprompted review
Reply from The Access Group
Hello Laura,
Thank you for sharing your feedback. We’re delighted to hear that Eric’s support has been so valuable and that the work on your slow‑moving stock report is making a real difference. Your kind words mean a great deal. We appreciate you taking the time to share your experience.
Many Thanks
The Access Group
Looking for Career Progression - Contact Access talent group
I'm not usually one to leave reviews, but I must say the Access talent group, particularly Mandeep, has gone above and beyond to help me secure my new role.
From the very first day, after my initial conversation with Mandeep, he understood my short- and long-term goals and knew exactly how I could achieve my targets whilst helping to build the organization I'm joining.
If someone is truly looking for the next step in their career, I'd highly recommend contacting Mandeep. Thank you for everything!!
April 2, 2026
Unprompted review
Reply from The Access Group
Hello Conor,
Thank you for sharing your experience with our Access Talent team. We’re delighted to hear that your conversations with Mandeep were so positive and that he was able to understand your career goals from the very beginning.
Congratulations on your new role, and we wish you every success as you move forward in your career.
Many Thanks
The Access Group
Website Redevelopment
I worked with Aaron on the development and launch of our new website, and he was consistently helpful throughout the process. He supported us with creating bespoke pages, answered questions clearly on calls and via email, and resolved issues quickly.
After the website went live, Aaron also completed SEO work, including updates to alt tags and providing guidance on meta descriptions and page structure. He was professional, responsive, and easy to work with, and his support was genuinely helpful during and after launch.
March 26, 2026
Reply from The Access Group
Hello Rachael,
We’re very pleased to hear that your website redevelopment and launch went smoothly and that Aaron’s support made such a positive difference throughout the process. Thank you for taking the time to share your experience.
It’s great to know that his guidance with bespoke pages, clear communication, and quick resolution of any issues helped ensure a successful build and launch. We’re also glad that his post‑launch SEO work, including alt tag updates and support with meta descriptions and page structure, provided the clarity and practical direction you needed moving forward.
Your kind words about Aaron’s professionalism, responsiveness, and overall approach are greatly appreciated, and we thank you again for your thoughtful review. We look forward to supporting you further.
Many Thanks
The Access Group
Mahesh was brilliant and patient while…
Mahesh was brilliant and patient while sorting out the payroll issues we were having.
March 30, 2026
Reply from The Access Group
Hello Sam,
We're happy to hear Mahesh was helpful and patient in resolving your payroll issues. Thank you for your positive feedback!
Many Thanks
The Access Group
Ancuta onboarded me to the EVO system…
Ancuta onboarded me to the EVO system and was absolutely brilliant, friendly and very attentive. She done a great job although us working together was short winded as she was unfortunately misplaced into our project but it was great working with her for ashort time!
March 31, 2026
Unprompted review
Reply from The Access Group
Hello Danny,
We appreciate you sharing your feedback. We're happy to hear that the EVO system onboarding with Ancuta was brilliant, friendly, and attentive. We value that you had a great experience working together.
Many Thanks
The Access Group
very helpful with an urgent query
April 1, 2026
Reply from The Access Group
Hello Laura,
We are happy to hear that we could assist you promptly with your urgent matter. Thank you for your positive feedback!
Many Thanks
The Access Group
Great Service
Working with Dennis has made the transition from our old invoice processing system to Lightyear seamless and he's been available to answer any questions we have.
April 1, 2026
Reply from The Access Group
Hello Alanna,
We're happy to hear the transition to Lightyear was seamless! It's great to know that the support from Dennis has been helpful and that we've been available to answer your questions. Thanks for your feedback.
Many Thanks
The Access Group
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