Placed an order January 2023 and never received my order. I messaged them twice through email because they don’t have a phone number to call and they have never responded. It’s become obvious that the... See more
The Bio Baby
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See what reviewers are saying
Placed an order three months ago, cost $225 and have never received an update or eta for tracking. I reached out twice asking for help and never heard back once
Formula arrived a week behind schedule through DHL express. Every time I’ve ordered it’s usually a week or so late ( 2.5 - 3 weeks shipping). On the website it says “3-5 days”, this is not true. Bewar... See more
Ordering and delivery went well considering most things are delayed with COVID. We purchased the German HiPP milk stage 3 but it’s not nearly as good as the UK version. Much more difficult to dissolve... See more
Company details
Information provided by various external sources
The Bio Baby is World’s Leading Supplier of HiPP & Holle’s Baby Formula.
Contact info
176389 York House, Green Lane West, PR3 1NJ , Preston, United Kingdom
- support@thebiobaby.com
- thebiobaby.com
Excellent service
Excellent service, fast shipping, baby is very happy with his formula 😊
Wonderful
Very quick delivery, fresh product as advertised, everything was perfect. My baby loves her goat milk formula and is a much more calm baby now. Thank you!
Great service
Great service! Product sent in two days! Very happy client!
getting worse. are they still alive ?
I used to think it was very good (fast shipping) until last order. No answer to emails, meitheir online message, online chat on their website never replies, no phone number to call.. and order is still at the same point since 2 weeks. For orders of several 100$ and for baby's food, it is really annoying
Amazing service everytime.
Biobaby has fast shipping and is a…
Biobaby has fast shipping and is a reliable resource for EU formulas. I was delighted to come across this site as most sites I had found to order HiPP were coming out of the states. Nice to find and support a Canadian company! Thanks so much to everyone at BioBaby!
Great company fast shipping
I received it on time
Alway fast service and fresh baby…
Alway fast service and fresh baby formulas!
Thank you so much ☺️
Need Improvement
I ordered Hipp 3 UK version. At first when I read information on their website, I already found a mistake of the information. It said contains 800g, but stage 3 only contains 600g. I messaged them right away to confirm and they adjusted it right after. I ordered anyways because the other two websites I used to order from still out of stock and I almost running out of it.
I ordered ahead of time but shipping still takes a bit longer than it should be. I wouldn’t know what to do if they came one day late. Just right on time for the next meal...
I saved An empty box of the previous one I have to make sure I have ordered the right one. (Mine look exactly the same as shown on website) However, the one I received, there’s a bit different of the packages as well as the wording. I messaged them to double confirm this is UK version since it said product of Germany. They asked and I sent them pictures of both my previous boxes and the one I received from them. They replied and said Hipp has three version, UK, Germany, and Dutch. Of cause I know, if not why would I need to looks for UK version specifically? Conversation keep going on and they told me that even Hipp UK official website has a slightly different package showing. I went to the website and take a look, and replied them: because they are selling their new version with fish oil added into it.
This doubt me again if they know well of the brand and what they are selling!
I might have to have twice before I order from them again next time.
Their website needed to be updated as well!
Always great customer service
Always great customer service, and we LOVE that they carry our specific formula where as other Canadian distributors do not. Shipping is always fairly quick considering it's coming to BC.
Excellent service!
Quick delivery,Fresh stock and…
Quick delivery,Fresh stock and reasonable rate.thank you
My order was received within a few…
My order was received within a few days. Very happy with the service!
2nd time to order here
2nd time to order here! they are very accommodating and even make a way just to consider my orders. will definitely order again! by the way, my orders came just in time!
Shipping was fast
Shipping was fast . We will definitely order the milk again.
PS
I would like to know when the HIPP 2 no starch will be available . I’ve sent an email and haven’t gotten any response yet.
Thank you.
Great customer service
Great customer service. The package arrived fast. Will order again.
Fast and efficient order and delivery…
Fast and efficient order and delivery process. Very satisfied with my experience.
Please keep up with the good work
Good prices, good selection of products and quick ship. I’m very satisfied after my first experience.
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