They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given. Most importantly, they did what they said, delivered the goods on time, and the quality is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nothing short of exceptional! The Branded Company always make the impossible feel easy. I’ve ordered everything from mugs to water bottles and from aprons to tote bags. The quality is always fl... See more
Company replied
It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incred... See more
Company replied
Another positive experience with The Branded Company. We know that Sam Lane will always reply and quote us with speed. We often have timeframes that are tight and Sam does his level best to meet these... See more
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Company details
Written by the company
At The Branded Company, we believe that every brand has a story—and we specialise in bringing that story to life through quality promotional merchandise, branded clothing and corporate gifts. Based in Leicester, we serve clients across the United Kingdom, offering an extensive product range that spans everything from custom‑printed apparel and workwear to bespoke bags, drinkware and eco‑friendly giveaway items.
Contact info
Unit E3, Leicester Business Centre, 111 Ross Walk, LE4 5HH, Leicester, United Kingdom
- 01162982555
- chet@thebrandedcompany.co.uk
- thebrandedcompany.co.uk
4.9
Excellent
179 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff member was very helpful from…Sam, The Branded Company
Staff member was very helpful from start to finish. I had an issue with the underlying delivery company, but the Branded Company continued to chased this up and arranged a quicker delivery to ensure the items were received in time.
February 5, 2026
Unprompted review
Reply from The Branded Company
Thank you for your kind review!
We’re so pleased to hear that Sam was helpful from start to finish. While we’re sorry there was an issue with the delivery company, we’re glad we were able to step in, resolve it quickly, and ensure your items arrived on time.
We truly appreciate your feedback and your support!
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Reply from The Branded Company
Thank you for your lovely review!
We’re so pleased to hear you’re happy with both the service and the product. We really appreciate your support!
Reply from The Branded Company
Thank you so much for your lovely review!
We’re thrilled to hear Amar was brilliant – we’ll be sure to pass on your kind words. We really appreciate the love and support!
Seamless experience, great communication
Seamless experience with fantastic communication from my account manager, Lennon. Our coasters are of perfect quality and arrived on time. Will definitely be ordering again in the future.
February 12, 2026
Unprompted review
Reply from The Branded Company
Thank you for your wonderful review!
We’re so pleased to hear you had a seamless experience and that Lennon provided fantastic communication throughout. It’s great to know you’re happy with the quality of the coasters and their on-time arrival.
We look forward to working with you again in the future!
Terrific service from Sam at the…
Terrific service from Sam at the Branded Company, my go to for all company merch. Fast, reliable and great prices.
Thank you!!
February 11, 2026
Unprompted review
Reply from The Branded Company
Thank you so much for your amazing review!
We’re delighted to hear that Sam provided terrific service and that we’re your go-to for company merch — that really means a lot to us. Fast, reliable service and great prices are exactly what we aim for!
Thanks again for your support!
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Trolley coin printed both sides
Sam was extremely patient and helpful whilst we got the design right, he replied quickly to our questions and kept us informed, cannot praise him highly enough
February 5, 2026
Unprompted review
Reply from The Branded Company
Thank you for your fantastic feedback!
We’re so pleased to hear that Sam was patient and helpful while you finalised your trolley coin design. Keeping you informed and responding quickly is exactly the service we aim to provide.
We truly appreciate your kind words and will be sure to pass them on to Sam!
Working with Ethan was a pleasure
Working with Ethan was a pleasure. We are based in the U.S. and had a last-minute order; Ethan was very helpful in ensuring our items were produced and delivered on time to our partner in London. His communication was excellent, and his help was very much appreciated.
February 4, 2026
Unprompted review
Reply from The Branded Company
Thank you for your kind review!
We’re thrilled to hear that Ethan made the process smooth for your last-minute order and ensured everything was delivered on time. It’s wonderful to know his communication and support were appreciated.
We really value your feedback and your support!
Great service , great products
I did a last minute order and the team delivered! Sam Lane was brilliant making sure the quality and branding was perfect and tracking to the last minute make sure I got everything in time for my event! Highly recommend!
February 2, 2026
Unprompted review
Reply from The Branded Company
Thank you for your fantastic review!
We’re delighted that Sam Lane helped make your last-minute order a success and ensured everything was perfect for your event. It’s great to hear you’re happy with the service and products.
We really appreciate your recommendation!
I always use The Branded Company for our lanyards.
I always use The Branded Company for our lanyards and branding materials. Working with Gill Ramsey always ensure a fast and professional response. Great service and quality all round Management must feel proud of their team. Thank you
February 2, 2026
Unprompted review
Reply from The Branded Company
Thank you so much for your kind review!
We’re thrilled to hear that Ramsey consistently provides fast and professional support for your lanyards and branding materials. It’s wonderful to know you’re happy with the service and quality — we’ll be sure to pass your kind words on to the team!
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They know their stuff
Easy to deal with and very understanding - I was a pain figuring out how I wanted our logo displayed, and Amur was very knowledgeable.
January 30, 2026
Unprompted review
Reply from The Branded Company
Thank you for your great review!
We’re delighted to hear that Amur was so knowledgeable and patient while helping with your logo design. It’s wonderful to know you found the process easy and enjoyable.
We really appreciate your kind words!
Muzi my account manager is the best
January 30, 2026
Unprompted review
Reply from The Branded Company
Thank you for your fantastic feedback!
We’re thrilled to hear that Muzi has been such a great account manager. We’ll be sure to pass on your kind words!
Muzi was a great help
Muzi was a great help. Very knowledgeable and made dealing with the company extremely easy. Quick turn around and high quality job that I was incredibly satisfied with. Will be a returning customer for sure.
November 13, 2025
Unprompted review
Reply from The Branded Company
Thank you for your wonderful review!
We’re so pleased to hear that Muzi made the process easy and provided a quick, high-quality service. It’s fantastic to know you’re happy with the outcome and we look forward to working with you again!
Ramsey Gill is very professional and…
Ramsey Gill is very professional and helpful
January 27, 2026
Unprompted review
Reply from The Branded Company
Thank you for your kind review!
We’re delighted to hear that Ramsey Gill provided professional and helpful support. We’ll be sure to pass on your feedback!
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Muzi & Ethan have always been an…
Muzi & Ethan have always been an amazing help. They always get our items to perfection and on time. Thanks both so much!
January 14, 2026
Unprompted review
Reply from The Branded Company
Thank you for your lovely feedback!
We’re thrilled to hear that Muzi and Ethan consistently deliver your items perfectly and on time. We’ll be sure to pass on your thanks to them!
North Wales RoSPA Advanced Riders
They were very helpful from the start, a sample neck tube was sent, price was agreed, delivery time given.
Most importantly, they did what they said, delivered the goods on time, and the quality is exceptional.
The fabric is made in a British mill, the printing and origination done by the Branded Company, all to a very high standard and at a fair price.
Would we at RoSPA North Wales Advanced Riders use them again YES.
January 27, 2026
Unprompted review
Reply from The Branded Company
Thank you for your fantastic review!
We’re delighted to hear that everything, from the sample to delivery, met your expectations and that the quality of the neck tubes impressed you. It’s great to know you appreciated the British-made fabric and high standard of printing.
We look forward to working with RoSPA North Wales Advanced Riders again in the future!
Top quality and service
It's already a few years I'm working with The Branded Company, specially Sam, and I couldn't be happier. It's not only about the quality, which is always good and at the level expected, but the incredible service, fast replies and support you get from the first interaction. We never had any issues with deliveries even when our requests have been very short notice. Thank you for your incredible support, Sam!
January 22, 2026
Unprompted review
Reply from The Branded Company
Thank you so much for your wonderful review!
We’re thrilled to hear that Sam and the team have consistently delivered top-quality products and exceptional service over the years. It’s fantastic to know that even last-minute requests are handled smoothly and that our support has made a positive difference.
We really appreciate your continued trust and kind words!
Always great service through The Brand…
Always great service through The Brand Company with Sam being our account manager. nothing is ever too much of a tasks to help assisting us
January 21, 2026
Unprompted review
Reply from The Branded Company
Thank you for your kind review!
We’re delighted to hear that Sam continues to provide great service and is always ready to help. It’s wonderful to know that you feel well supported by the team at The Branded Company!
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Quick to respond
I have dealt with Sam Lane for a several years now and he's always really good at getting merchandise turned around really quickly. He lets me know if something is unlikely to be produced in time for any deadlines we have and provides alternative options.
January 19, 2026
Unprompted review
Reply from The Branded Company
Thank you for your kind feedback. We’re really pleased to hear that Sam continues to provide quick turnaround times, clear communication, and helpful alternatives when needed. I’ll be sure to pass your comments on to him.
Thanks again for your support!
Passive agressive support
Tried to ask a question about a type of product and some basic design spec questions involving a few different product lines and how we can brand them. Just wanting to know what products could display what we needed to display (there were about three different ones on the web page). I expected to be guided on what we could do and signposted, but instead was met with someone who obviously got out of bed the wrong way this morning. Truly shocked by the responses I got to my questions. There really wasn't any need at all to be like that. I was happy to be guided to the most suitable line to achieve what we needed, but instead was met with aggressive replies with loads of question marks at the end! Shocking service. They have just lost any future business with our company and our clients who come to us, and any future recommendations. I'm fully expecting a response to this that's just as bad!
January 20, 2026
Unprompted review
Reply from The Branded Company
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience and that the support you received fell well below the standard you should expect from us.
You were absolutely right to expect clear guidance and helpful direction when asking about product options and branding capabilities. The tone and responses you describe are not acceptable, and I sincerely apologise for the frustration this caused.
We are looking into this internally so we can fully understand what happened and ensure it does not occur again. Your feedback is being taken seriously.
If you are open to it, I would welcome the opportunity to discuss your requirements properly and help identify the most suitable product options for what you were trying to achieve. Please feel free to reply directly to this email, and I will personally ensure you receive the support you were originally seeking.
Again, I’m very sorry for the experience you had, and thank you for bringing this to our attention
Great service
January 7, 2026
Unprompted review
Reply from The Branded Company
Thank you for your feedback! We’re glad to hear you received great service again and really appreciate your continued support.
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