The CPAP Store Reviews 214

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional value, noting that prices for products are significantly lower than those found elsewhere, often by half or more. The ordering process is described as effortless and the website is easy to navigate, making it simple to find and purchase items. Reviewers consistently praise the fast and efficient delivery service, with many receiving their orders within a few days, often sooner than expected, and items arriving in perfect condition. The overall service is frequently commended for being professional and personal, with a good selection of products readily available. However, some people mentioned a minor annoyance of needing to create an account to view prices. Additionally, a few customers experienced issues with Canada Post shipping, where parts did not arrive, and one reviewer reported being refused a return or refund for an unused product that did not fit their machine.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting that prices are fantastic,... See more

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, reasonable prices,... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting the ease of placing... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and quick shipping... See more

Service

Customers consistently note positive experiences with service, often highlighting great communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

My Sixth Purchase, good prices, free delivery

Have just made my sixth purchase from them. The website is easy to navigate, the purchase experience was simple, and the products all arrived a few days later with free delivery. (My first purchase was a new CPAP machine with mask and accessories, worth about CA$1500 in Dec 2023.)

Uses "shop dot com" for the purchasing experience, which currently requires two-factor login using both email and SMS, so it's a bit clunky. Hope they update to passcodes soon.

Reasonable prices, and a good range of products.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Called CPAP store to ask questions

Called CPAP store to ask questions. The only complaint was that they couldn't answer right away and had to call me later. But Val called me back and helped with the sale. Much easier than to order online and she answered all my questions.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Price And Service

I needed to replace my ResMed F30 mask with F40. Retail CPAP stores in Toronto were charging $325 and I purchased the same item from the CPAP Store for $161. To be clear this was a brand new mask. The ordering and the fulfillment of my order was smooth and timely. Lynn of the CPAP Store was very helpful and answered my queries promptly.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I was very happy with my shopping…

I was very happy with my shopping experience with this company . Everything came quickly & exactly what I had ordered . I was kept notified to the status of my order , i.e. when order was received , on its way & when it was delivered.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

ResMed F40 mask and Cpap machine

I was always taught if anything looks too good to be true then it is too good to be true.
I did a sleep study through the foothills Hospital in the city I live in and was put on a one month trial of CPAP to see if it would help me . The equipment was rented through a store that would sell it to you if you decided you wanted to purchase it. The machine was $2800 to purchase with the $250 I had put down for the months rental to be applied to the 2800. In other words I got to keep the mask. The doctor at the hospital told me there were very good deals online, but that is all she would say. So I began investigating online and found the CPAP store. The exact same machine I was using was $899. It was on sale but even the regular price was half of what the rental place wanted. I took the chance to order it and I’m glad I did. This is the most expensive purchase I have made online and I am so grateful it worked out so wonderfully.
The equipment came in a timely manner, it was well packaged, and I had no problem setting it up. I will most definitely get all of my CPAP equipment from this store.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

The outstanding credit is the cost of…

The outstanding credit is the cost of the unit compared to what local clinical outlets charge. "Honors and an A-Plus on that one." After I successfully navigated the order form, (a distinct challenge for me) my order arrived in good time and good order. Thank you for your courteous service.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Prices are awesome

Prices are awesome, online shopping was easy and shipping was quick. Highly recommend for CPAP products! The biggest plus was selection. I prefer an older style nasal mask which they carried. Thanks!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

After nose surgery

After nose surgery, my n20 silicone mask has left an impression on my nose that hasn’t been as comfortable when I bought my kit. It came with a foam out skirt on the silicone mask, which has been much more comfortable plus a replacement silicone mask works great.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Found the store by google and I'm glad…

Found the store by google and I'm glad I did. The website was easy to navigate, the prices are exceptional and the service was great . I received my new mask and supplies only a few days after ordering.

April 19, 2026
Unprompted review

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