The CPAP Store Reviews 

248
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than local alternatives. Many people highlight the excellent quality of the products, noting they are genuine and perform as expected. Reviewers frequently commend the efficient ordering process, the helpfulness of the staff, and the quick, reliable service, making the overall experience smooth and professional. The delivery service is also widely appreciated for its speed, with many orders arriving faster than anticipated and well-packaged. However, some customers also noted occasional issues with delivery, specifically mentioning instances where Canada Post misplaced items or deliveries experienced significant problems.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding them to be amazing and much lower than... See more

Product

Consumers find product to be positive, often praising the quality, authenticity, and competitive pricing of... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of placing orders and the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the speed and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with... See more

Rated 5 out of 5 stars

I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Deb... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

248 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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4.9

All reviews

(248)

237 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently made my first purchase from the cpapstore.ca website.

I recently made my first purchase from I was the cpapstore.ca website. I purchased a chin-strap with a new P30i nasal mask. I had never used a chin-strap before but my mouth intermittently opens while asleep. I used the chin-strap for the first time last night and it worked very, well to maintain my nasal breathing. I was assessed with sleep apnea in July 2019 at a local sleep center where I have been purchasing my sleep supplies from. They are quite expensive at the sleep center. I was pleased to find out about the cpapstore.ca website and also checked them out on their Utube channel to learn more about their products & services; as well as their approach to helping people with sleep apnea. I have since subscribed to their channel to keep up to date on their products & services. I am very, pleased with their product price points which are so much better than the sleep centers sleep equipment prices (looking at product to product comparisons). My first purchase of the mask & chin-strap was seemless and the site is easy to navigate. I will definitely be buying my sleep apnea equipment directly from the cpapstore.ca website moving forward.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great Canadian business

This was my second order from The CPAP store. I had a problem with an item from my first order and they were quick to respond and sent a replacement with no hassle at all. The shipping is also very quick and the prices are fantastic. I have recommended them to other CPAP users and will for sure recommend to others.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

First off wasn't sure which new machine…

First off wasn't sure which new machine I required. I called your customer service and the agent was very knowledgeable, courteous, professional. She knew her stuff and had me all sorted out in a couple of minutes, now that's satisfaction. The price was phenomenal as I did do my research. I Delivery was really fast, ordered was filled and sent out right away. Another GREAT CANADIAN Company. Thank you

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

The Best!

Ordering is very simple with fast delivery times. There is also a lot of great information available on their website and their YouTube channel. I’ve learned more about using a CPAP from The CPAP Store than I have from my sleep clinic! Their product info and reviews are also honest and reliable. So glad I chose the CPAP Store to buy everything I needed to treat my sleep apnea.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

My Sixth Purchase, good prices, free delivery

Have just made my sixth purchase from them. The website is easy to navigate, the purchase experience was simple, and the products all arrived a few days later with free delivery. (My first purchase was a new CPAP machine with mask and accessories, worth about CA$1500 in Dec 2023.)

Uses "shop dot com" for the purchasing experience, which currently requires two-factor login using both email and SMS, so it's a bit clunky. Hope they update to passcodes soon.

Reasonable prices, and a good range of products.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Called CPAP store to ask questions

Called CPAP store to ask questions. The only complaint was that they couldn't answer right away and had to call me later. But Val called me back and helped with the sale. Much easier than to order online and she answered all my questions.

April 29, 2026
Unprompted review

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