The CPAP Store Reviews 

250
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, often finding products significantly cheaper than local alternatives. Many people highlight the excellent quality of the products, noting they are genuine and perform as expected. Reviewers frequently commend the efficient ordering process, the helpfulness of the staff, and the quick, reliable service, making the overall experience smooth and professional. The delivery service is also widely appreciated for its speed, with many orders arriving faster than anticipated and well-packaged. However, some customers also noted occasional issues with delivery, specifically mentioning instances where Canada Post misplaced items or deliveries experienced significant problems.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding them to be amazing and much lower than... See more

Product

Consumers find product to be positive, often praising the quality, authenticity, and competitive pricing of... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of placing orders and the... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting the speed and... See more

Service

Customers consistently note positive experiences with service, often describing it as great, exceptional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

We ordered a part for my wife’s oxygen concentrator explaining we needed it in a hurry. The staff let us know when it was shipped and when we could expect it. Unfortunately, something happened with... See more

Rated 5 out of 5 stars

I recently purchased an AirMini and AirSense 11 bundle from The CPAP Store and could not be happier. Their prices were the best I found anywhere and there were no surprise charges at checkout. Deb... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

250 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(250)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worse quality already started leaking

Worse quality already started leaking

January 1, 2026
Unprompted review
The CPAP Store logo

Reply from The CPAP Store

Hi Raees,

Thank you for your feedback!

We strictly stock genuine products from the leading CPAP manufacturers such as ResMed, Fisher & Paykel, and Philips Respironics. As a retailer, we ensure you receive authentic equipment, though we do not have direct control over the manufacturing production of these brands.

Most of our products are covered by a 90-day manufacturer warranty for defects. Please email our team at info@thecpapstore.ca so we can look into your order and determine if this can be replaced for you under warranty.

Warm Regards,
The CPAP Store

Rated 5 out of 5 stars

Great prices!Fast service

I've been wanting to purchase a second unit, the prices are unbelievable, very very good value. Order was filled fast and shipped almost immediately. Very impressed and highly recommend

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and efficient. My order arrived (to Northern Canada) within two days of purchase...unheard of! They even included a gift with purchase. I cannot recommend them enough!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

So easy to order from and quick delivery. They helped out with a few issues we had and everything showed up completely correct!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

I live in BC and having to buy CPAP…

I live in BC and having to buy CPAP supplies can be a real hassle because up until now I only knew of stores in Ontario. I discovered this store in Vancouver last year. It is amazing. The prices are the same or lower than back east. Plus the shipping is much cheaper. They had the product out the same day and it arrived within 2 days. Very happy with the service and would highly recommend.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

on line purchasing was easy and the delivery was fast and efficient. Any queries were promptly answered.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

My first-ever purchase from The CPAP…

My first-ever purchase from The CPAP Store of a CPAP machine and mask was amazingly. Great prices
compared to stores in Vancouver! Effortless ordering and very quick 2 day delivery. I am telling my friends to pass the word to their contacts that they should switch to The CPAP Store.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Here's the facts

Here's the facts, I went to a sleep apnea clinic, they charge 1800 to 2200 bucks for the resmed 11 cpap machine, Here at the cpap store I get the same machine, with a mask, and 12 filters, I paid 1000 total after tax.

What does that say about those sleep apnea clinics? It says to me they are ripping off the system, your benefits, your insurance company if your using one, or you personally if you dont have benefits.

I can't stand seeing companies take advantage of this type of medical equipment and the people that need them. Why charge double? Why pay double?

I ordered my new machine and it showed up the very next day, im talking 20 hours later.

If you want affordability in this economy and you want great service and fast service, this is the place to go. I swear you will be happy, at least happier than paying double to some D-bag company that's ripping everyone off.

December 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look