No Longer In Use 

I’m so annoyed with this company with their lack of customer service and excuses and lies about refunds! My wife had been dealing with it and I felt her nice and polite approach was being taken advantage of so I’m now on the case!!!
Our sons quad did not work on Christmas Day, can you imagine the disappointment, to be fair model hut sent over a long list of things we could try to help the engine, not great for anyone who’s not familiar. I tried, still didn’t work, I’ve been promised a refund with numerous excuses as to why it’s not been paid. Finally told it had been refunded and will take up to 5 working days. It’s day 6, and as expected no refund despite emails.
It is not fair to keep a child waiting like this. I so disappointed with the company and have decided the only way to get somewhere is to take legal advice, and then trading standards, as the service we have received is well below par.
Chris Price

BEWARE BEWARE BEWARE!!!!! Ordered an off-road buggy from them before Xmas, ordered it for an Xmas present and after 3 weeks and countless phone calls back and forth I got a refund, they said they had problems with the suppliers but then said that this problem had been sorted out, I then stupidly re ordered another off road buggy from them and paid for it, only to be waiting over 3 weeks again and now they were blaming first the courier, then the warehouse staff and now they will not answer any emails or phone calls, had to go into the bank and get the bank to claim the money back through the credit card company. Do not use the model hut for anything unless you like wasting your time and money, they fob you off and leave you waiting and waiting and waiting.

I am really impressed with the smooth transaction of the order, all went too plan and was delivered quicker than expected, I contacted The Model Hut for a tracking number and got a reply almost instantly, I will definitely be using them again in the future!

Had a few problems getting hold of someone over xmas but thankfully my son got his bike and wulf stuff in time for xmas got some money back due to inconvenience and had some problems with the bike so was refund some more money also have another part coming I think the model got very overwhelmed over xmas as they are a small company hopefully by next year they will have it all under control would just like to say thank you as well although all the problems my son absolutely loved his bike and wulf kit and everything has been resolved by amy

Bought the bike but had issues after first ride. Model hut worked well to get the issues resolved quickly and bike is back up and running

Brought a electric balance bike for my sons birthday he loves it brilliant gift had no problems delivery next day.well worth the money and thankyou to the team for making my boys birthday.

Ordering online is easy and delivery was with a few days. My daughter is delighted with the full racing suit and helmet.

Easy to negotiate website, prompt delivery.
The car was easy to assemble, but more importantly the car looks fantastic and our grandson loves it!

Ordered during the Christmas bank holidays so had to wait till they reopened on the 2nd Jan and can not fault them at all I was a bit panicky after reading some of the reviews but my delivery was dispatched on the 3rd and I received it on the 7th all in tact with instructions etc and my 2 year old absolutely loves it!! We brought the white BMW style electric car! And the remote is so handy!!!

Ordered a kids jeep and found a better one for cheaper elsewhere after taking a while to arrive and wasn’t sure we would get it on time. Was told they were processing our refund, never came so chased them up and was told that it could take a few days. A week later still no refund so now having to go down the chargeback route on my card. Shocking customer service!

Order placed for an RC car on the 11th December 2019. Like everybody else, recieved an e-mail on 16th December claiming that the order status had been changed to processing. After no further correspondance, I like may other customers called their number on multiple occasions, with nobody picking up. I subsequenty contacted then via e-mail and recieved the below response :-

We apologise that you have experienced a delay in you item arriving, we have been very busy in the last week, I note that the 16th was our last day for guaranteed Christmas delivery, so your item will arrive in time for Christmas.

We dispatched your item on Thursday via Parcelforce 48HR service, so I would think that it will arrive with you on Monday or at the very latest Tuesday.

You were also upgraded to the brushless version of Raptor by way of apology for the delay in us processing the order.

Kind Regards
Amie
The Model Hut

Guess what, no item in time for christmas and no appology. Since christmas, I have tried to phone and sent e-mails - no response once again. So to clarify the situation, they have taken money from my account, lied on seperate e-mails about the item and supposed delivery. Given no appology and no longer responding to any queries. I would not recomend this company to anyone and will be contacting my bank to get a full refund. To ruin so many childrens christmas by being dishonest and lying to customers. Once again I wouldn't recommend any future customers to not use this website and spend their hard earned cash at a more honest company.

I am still waiting on my refund , have emailed u with no response Iam now £450 out of pocket as I had to order my son another bike , please get the refund to me ASAP

Ordered a fire engine in december for christmas an needed it exchanging
I cannot fault the model hut team for being patient with a very unpatient me
Christmas orders must be a crazy time for businesses an I cannot thank the model hut enough for getting my sons christmas present to us on time it's also excellent quality an he absolutely loves it

Please be very wary of this website when ordering items on line. You have been warned.

I ordered a plane from them which was in stock on the 13th of December. They processed my order and took my money on the 16th. On their website they asked customers not to ring them as it takes time away from processing orders which was fair enough so close to Christmas. Their last orders in time for Christmas was the 16th.

I emailed on the 23rd to ask where the item was - no reply. I rang on the 24th no reply. I emailed and rang (during their advertised trading hours) no reply. I did not get an email reply until the 31st to say we'll look into it what happened to my order.

Guess what? After speaking to someone today 02/01/20 I was told there was a discrepancy in my order and I was refunded on 30/12/19. No messages or trying to contact me on what went wrong.

Meanwhile I spent the whole of Christmas and thereafter annoyed, frustrated and sad that a present did not arrive. This plane was joint present from my daughter and I to her her dad. So how do you even begin to explain that to a child that we might have been scammed during Christmas. "I know it's Christmas eve but we need to find a replacement present for your dad." I carried on hoping it would arrive, but now we know it never will.

I know yes, I have the money back, but the amount of stress and optimism of "I'm sure the item will arrive it's just the post was busy" has caused despair.

What kind of customer service is that? If you knew you couldn't honour an order tell us! You're good at replying to online reviews. Reply to your customers in person (email/phone) then you wouldn't have bad reviews.

I placed an order for a Christmas present 17/12/19 and at the time website stated 3-4 day delivery. In the following days the website was changed to say Christmas cut off was 15/12/19. I have tried to contact via phone and email with no avail.
You have had my money now for over 2 weeks and the only contact I have had is the initial acknowledgment auto email. I would like a refund ASAP for order 2320/171219/45
Rachel Stott

Cant get hold of them, different product came, broken parts, setup wasnt the same as the booklet provided.

Tom Gregory

Purchased Suit for my grandson with guarantee pre Christmas delivery no show told between Christmas and new year no show shop shut until 02/01/20 please cancel order and refund order 2296/161219/17 bought else ware AVOID AVOID AVOID

NO THIS IS NOT THE SAME REVIEW THIS IS ASKING FOR A REFUND

Still no refund day 8 now the biggest scam I have come across but to use children’s presents to lure you is sick

Quite possibly the worst online shopping experience since the internet began. Customer service is none existent. Ordered a petrol rc car for my son for Christmas (and before they reply to this and say they don’t recognise my name the order number is 2227/131219/18) Website said delivery in 2 to 3 days..... I ordered on the 13th December. 3 days after ordering got a notification that the order was processing so thought ok, its a busy time of the year.... then nothing. I rang several times, no one ever answered. They even hung up at one point and left the phone off the receiver. When I finally got a reply was told it would be shipped Monday 23rd on a 24hr courier.... what a load of old tosh. Chased again and again but no answer. Totally destroyed Christmas for one little boy and it sounds like it’s a common theme reading through some of the other reviews, plus I’m £449 lighter too! Thanks modelhut. How this company is still in business is beyond me. Stay well clear and do your research before ordering. I’ve now requested a full refund... not holding my breath so taking this up with my bank and trading standards. Please take my advice and shop elsewhere. Pretty sure they don’t hold stock of anything and wait for it to come from China. Should have just ordered from Banggood....