No Longer In Use 

This company is the worst company ever!! I’ve been trying to contact them via phone for the last 9 days and no answer, then emailed them and they emailed back saying that the quad I ordered for my son for Xmas will be with me Monday latest Tuesday and there is nothing, these people are absolute scums. If you lot are incapable of running a business then go work in a normal job, saying that you wouldn’t even probably last there either with communication skills you have! Hope you and your kids have the worst Christmas like the way you’ve made all these people’s have. SCUMBAGS!

Ordered my son an electric scooter on the 14th of December for his birthday on Xmas eve and didn’t arrive emailed this company Loads and tried calling but no answer the service is shocking there very quick to take your money but not deliver the goods in time a would not recommend yous at all a wish to have a full a refund back ASAP a have one very sad boy today as didn’t get what he wanted and it’s no like a could order another one as didn’t have the £349 pound to order another one from some whare else.

I ordered my sons Lamborghini aventador svj on the 17th of December (next day delivery) arrived on the 20th due to living in the highlands of Scotland.

When I received the parcel I was amazed by the detail of the car, it was easy to assemble, the step by step guide is easy to follow.

I read other reviews and was slightly hesitant because of people complaining about the company not getting back to them. There is a warning that it is very busy and they are trying to get orders out ASAP so cant always answer the phone. All I say is order in plenty of time. Definitely worth the money. Thanks

Ordered my sons helmet on the 12th December (they had a banner all over the website saying order by 16th December for guaranteed Christmas delivery), it’s now the day before Christmas Eve and I still haven’t received an email to even say my order has been processed yet the money was taken straight out of my account. I’ve emailed 3 times, have called constantly for the past 3 days and no one has replied or picked up.
If you can’t fulfil all your orders on time then you should at least have the decency to let your customers know so that we could look elsewhere to get the items in time.
I don’t even know if we’re going to get the item at all, or if we’ll be able to ask for a refund as there’s been no communication with them.
Extremely disappointed with this company and the service I’ve received, definitely wouldn’t recommend anyone ordering from them!

Imagine the kind of people that would take an order for a young child's christmas present the 9th December, don't acknowledge the order as 'processing' until the 16th, don't answer when you call and put banners up on their website telling their customers to stop calling them because its annoying.

Imagine being the kind of people that don't bother to contact customers to tell them deliveries can't be fulfilled, so that parents have enough time to find an alternative.

Imagine people that just don't care.

Thats these guys.

Ordered a quad for my son, received my order a day earlier than expected, had great customer service which was quick and efficient with always an offer of help or advice. I would definitely use Model hut again.

Impossible to get hold of been trying for 2 days...it's Xmas on Wednesday and my son will have no present..cheers

Arrived on time - Very Pleased. Thank You

Please can some one reply to my messages as I’ve been messaging every day for 4 days, done a order 3 days ago and paid for next day delivery, but had no communication so really I’m just trying to find out where the bike is or re order from somewhere else as need it for Xmas. Sorry I know your really busy. Email laurenelliott2289@gmail . Com

UPDATE UPDTAE UPDATE

Received bike day before Christmas Eve as it was late I had already purchased and received another so have had to send it back but model hut is a trusted seller just got a bit snowed under at Christmas

LAST UPDATE STILL AWAITING MY NEXT DAY DELIVERY CHARGE THAT I WAS TOLD WAS ALREADY DONE LAST WEEK

FURTHER UPDATE STILL NOT RECEIVED BUT HAVE BEEN GIVEN TRACKING ORDERED OFF A DIFF COMPANY THE DAY I WROTE THIS REVIEW AND RECEIVED VIA PARCEL FORCE ON SAT REALY HAVE NO TIME TO WAIT TO XMAS EVE TO RECEIVE AND BUILD THINGS SO WILL BE RETURNED IF DELIVERED

UPDATE AFTER I WROTE THIS REVIEW I GOT A PHONE CALL SAYING THEY HAD 18 ORDERS SENT TO THEIR SHOP AND ALL WOULD GO OUT TODAY WAS TOLD I WOOLD HAVE TRACKING STILL NOT RECEIVED THIS PAID FOR NEXT DAY DELIVER AWAY LAST WEEK TO BE TOLD ON THE OHONE NWXT DAY OS NOT POSSIBLE AND I SHOULD NEVER HAVE BEEN GIVEN THE OPTION if I could give zero stars I would my sons main chorus as present and looks as if he won’t be getting it called up last week to see what was happening with my order and told it would be on or before the 19th and I would receive a tx the morning of with details from courier well the morning has came and nothing will be contacting my bank for a full refund terrible customer service and obviously lied to from the lady who answered my call last week disgusting behaviour stealing from people at Christmas

**update- quad just arrived. Came from a differnt company though, wasn’t the model hut. But would still only rate this company 2 stars as the communication is appalling! All people want is to no the details of where there order is. Not answering the phone or not replying to emails is not helpful and making people think all sorts.

Even though my order arrived. I wouldn’t buy from the model hut again***

**update just received an email from UPS to say I have a parcel out for delivery tomorrow. The company that it’s being delivered from is not the model hut but they do sell the quad that Iv purchased. Will update review of product actually arrives tomorrow**

**Update- I have contacted the courier they said the parcel was being sent by and gave them my address and name to track parcel that way and they have no parcel under my name or address!! I will be reporting this company if I do not have a reply by the end of the day. You can’t say my order has been dispatched and with the courier when they have no record of my details. You’ve taken £289 of my money and there has been no parcel sent to the courier!!**

Still waiting for a reply via email. Was told yesterday someone would email me my tracking number as my delivery was due yesterday but not heard back from anyone! I’ve emailed numerous times since yesterday morning and still no reply.. I spoke to a woman last Thursday about my order and explained my concerns about the reviews being left and she assured me that my order would be here by Monday/Tuesday (still isn’t here) Had a dispatch email on Sunday but with no tracking number.. if your not replying to emails like you said you would or answering telephone calls you can’t blame people for being concerned about where there delivery is. All I want is the tracking so I can track where the quad is and hope that it’s here before the 24th! Very concerned right now that it’s not going to arrive..

I put an order in on the 22nd November, fair enough they had no stock till the 2nd December which I understand, iv even received the email to say the mini moto has been dispatched and will b with u by the 18th December, it's not arrived yet and to contact this company it's hard work phone calls and emails, uv got more of a chance getting hold of bin laden, all I want is to know what's happening and if my son will receive his present for Christmas day, it would b nice if they could send me the delivery tracking number so I could search myself and if I recieve this item by friday I will change my review, but I'm very very disappointed atm and so will my son when he has no mini moto on Christmas day

Ordered item on Dec 1st, only to be called on Dec 4th to be told there was no stock of the item. I requested a refund in full and next day recieved an email to tell me order status had been updated to 'refunded' and it would take 3-5 working days... Well it's now Dec 19th and still no refund depite numerous attempts to communicate via email and telephone. I am now resigned to the fact that I will have to get my money back via the credit card company I purchased with. Extremely bad customer service experience and will avoid in the future.

*Update
After much calling and emailing my money has been refunded. I believe the model hut has simply been overwhelmed this christmas and has not had the ability to cope. Still a very poor experience from a consumer point of view overall but I don't believe the model hut are mallicious in the way they operate, maybe just lacking in the experience/knowhow required to operate efficiently.

**update so on Thursday we were called back and told the bike was dispatched on 24hr delivery, it’s now Monday and it’s still not arrived.

**update.
After getting my dispatch email on Monday which didn’t have and tracking info on i I called the courier today which said they had no parcel from them (the model hut) and no parcel for me. From what I can work out they are fobbing people off with fake dispatch emails. This is the worst company I have ever had the displeasure of using. Do not buy from them!! **

Terrible company, with very poor customer service. Tried to call many many time’s regarding my order. No communication from them. When got through was told my order would be going out that day, two days later told it was going out that day and it still never went out. Then I was told it would go out on the Friday and it never happened. Finally got a dispatch email on Monday but with no tracking number do I can’t even check to see where it is. Been trying to call for most of the day and no one will answer. Very poor company that I will not be using again.

Please can someone give me a update on my mini moto that I have ordered for my son to get here for Xmas? I received a email yesterday to say I might get a update after 5pm yesterday as you were trying to find a courier to get it to me in the Isle of man in time for my sons main Xmas present. If I would have known from the start that it was going to take this long I would have used a alternative company. The lack of communication has now put myself in a difficult position to source one at such a late stage.

At the moment I am putting one star and will change as and when I receive the bike I have ordered. I received an email last Friday (13 Dec) saying that bike had been shipped with Parcelforce 48 and that it would be with me on or before 17th December. I emailed yesterday as bike didn’t arrive and had a prompt response to say they would get back to me this morning with tracking details. Today I have sent 4 emails and called numerous times and can not get a reply. £400 is a lot of money for me as a single parent and I have saved all year to give my little boy something that he really wants. I don’t have money to buy a replacement. I am leaving this review as reviews seem to get a response. Please just give me the tracking number and I will then take it up with ParcelForce.

**Update** after leaving my review this afternoon the modelhut contacted me with the tracking number and told me it was out for delivery today. It has just arrived

Trying to get hold of the company is impossible, i ordered an item on the 9th of November and still hasn't arrived I had a phone conversation with them around 2 weeks ago and they told me they where very busy and trying there best to get through there orders which is understandable this time of year which was why I placed my order the start of November for my sons birthday on the 14th december which gave them the 30 day delivery time stated I recieved a email on the 11th December saying my package was dispatched and would be woth me before or on the 16th december but still yet to recive any item. I have rang, emailed and even tried to live chat but nothing so iv turned to trust pilot becuase they seem to be returning answers through reviews all I'm asking is for the tracking number to contact UPS myself I do believe it's a genuine company and not scammers just fallen behind a little, order name jodie bishop

right I will change my review the lady is not a scammer and after many emails and phone calls she has issued a refund but it is not in my bank but she has sent me prof...the bike has turnt up today I do not need as have ordered another one I was not here so never sign for it and was left on my back door I believe she is over whelmed with orders and can't not cope with the orders she is getting so just be careful while ordering from this company

I purchased a truck at the end of November for my daughter's birthday in December. It was shipped promptly but never arrived. After her birthday passed I contacted the model hut who told me that it "must have got lost'. They were unable to send a replacement as the item was now out of stock. We argreed on the phone that they would send out an alternative and they would send me an invoice for the difference and get the replacement ordered. I chased them up on three occasions for them to send me the invoice so I could pay and get it ordered. I never received this. I got fed up waiting and asked for a refund last Tuesday. The lady on the phone told me it would take 3 days at most but usually within 48 hours. Obviously I still have not received my refund and am also not recieving any replies to my emails from the company. The guaranteed Christmas delivery date has now passed for every company that offers similar items. So not only did my daughter not receive her jeep for her birthday, she will also not be recieving it for Christmas. I am left extremely annoyed and also overdrawn as a result of this. Sadly I would say avoid this company at all costs.

Please can somone get back in contact with me or im contacting trading standards and the police