I must say we have just received the best customer service from various staff in Bluwater Perfume shop, They helped and advised, got me discount using the points card we signed up to. Much appreciate... See more
Location
Switch locationUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
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I visited The Perfume Shop in Bluewater Shopping Centre today. I was served by Siobhan who was extremely helpful, she asked what I was looking for and went through different sizes and prices that w... See more
Company replied
We had an amazing experience at the perfume shop in Bluewater Kelly B served us with big smiles really warming. We then decided to look around at different places for prices which were cheaper however... See more
Company replied
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom
4.9
Excellent
335 reviews
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Reply from The Perfume Shop - Bluewater 59
Hi Myra,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great price,great service...and i got…
Great price,great service...and i got discount so win win...and was delivered when said
August 31, 2026
Reply from The Perfume Shop - Bluewater 59
Hi Kim,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great customer service from Kelly B
Great customer service from Kelly B, really attentive and informative. Thank you.
September 4, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Kirsty,
Thank you for your 5⭐ rating! Your feedback Is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Great experience
Elizabeth is amazing
She really explains the perfumes in details and gives you the best advice of which to buy .
September 4, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Hanna,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent experience
Barbara in the Bluewater store was very helpful and knowledgeable - explaining different scent profiles, from initial spray to mid and dry down changes. I explained the fragrances I liked and she recommended alternatives at different price points and even offered a blind test to ensure I picked the fragrances I liked without being persuaded by the brand. Highly recommend a visit to the store.
August 31, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served today at the Bluewater…
Was served today at the Bluewater branch by Barbara. What a brilliant experience she helped me choose the perfect gift for my husband for our anniversary. Was also gift wrapped beautifully. Thank you Barbara
August 28, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Wedding perfume service
Came to Perfume shop in Bluewater today to find my perfume for my wedding day. I was served by Kelly and she let me know about their bridal service where it gets wrapped lovely and you get a personalised ribbon! Would definitely recommend!
August 28, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a lovely experience in The perfume…
Had a lovely experience in The perfume shop in Bluewater upper floor, served by Elizabeth. She was very professional, friendly and helpful going above and beyond to guide me to resolve my gift card-card problem. Nothing was too much trouble. She is a credit to the UK's customer service industry, which I feel has slipped somewhat in recent years in some places
August 26, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
⭐⭐⭐⭐⭐ Outstanding
⭐⭐⭐⭐⭐ Outstanding
⭐⭐⭐⭐⭐ Amazing experience! Barbara at bluewaters was so knowledgeable, patient and friendly. She helped me and my wife find the perfect perfume exactly to our taste—gave great recommendations and explained everything clearly. Excellent customer service, made us feel so welcome. Will definitely be coming back!
August 22, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service
Great customer service! Very helpful, served by Barbara
August 24, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
For how long will you investigate on…
For how long will you investigate on this issue? This shows that many of your staffs are very dishonest. How could one of your staffs from your store at Bluewater stated "Collected at store" WITHOUT ANY COLLECTION OF SUCH ORDER, after you have stated in an email that you will keep it till certain date? Don't you have the staff's log-in details? Don't you have cameras, are your system not updated? Are there no date and time to the collection? This is an act of extortion to me. Could you please do your investigation thoroughly and refund me ASAP. If you ciuld read through your review, I commented my collection which was with one of your staffs and I commented how smooth and lovely it was. I did not know that the same order was placed twice and I am a busy person who won't go through my email often. I NEVER PATRONISE THE PERFUME AGAIN for this LACK OF INTEGRITY AMONG YOUR STAFFS & YOUR COMPANY.
August 18, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello Elizabeth,
I completely understand why you are so frustrated and concerned, particularly when you have been charged for two orders but have been clear that you only collected one. I appreciate that seeing the second order recorded as collected when you are disputing this would naturally cause you further concern, and I am sorry that you have been left waiting for a clear answer.
Please be assured that I am personally escalating this internally and taking ownership of following this through for you. I have contacted the relevant store team again and requested that the circumstances surrounding both orders are fully checked so that we can establish exactly what has happened with the second order.
I want to reassure you that your concerns are being taken seriously. My priority is to establish the facts and ensure that, if the second order was not collected as you have advised, we can provide you with the appropriate resolution.
I appreciate that you have already been waiting for this to be investigated and that having to continue chasing us only adds to your frustration. I will personally follow this up and, as soon as I receive the information required from the store, I will contact you directly via email with an update.
I sincerely apologise for the worry and inconvenience this situation has caused. I want to get this resolved properly for you and will continue to follow it through until we have a clear outcome.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
I have visit the perfume shop in…
I have visit the perfume shop in Bluewater and there was sales assistant named by SIOBHAN IN BLUEWATER, She’s good at what she does, she treats me well with respect and help me with the product ,she was so patient polite,I will prefer her services over and over again.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Cathy at Bluewater was very helpful and…
Cathy at Bluewater was very helpful and particularly patient till I made the right choice of perfume.I'd greatly recommend that shop as they have very polite and courteous staff.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was amazing
Elizabeth was amazing! I told her that I always wear fresh scent. She took me out of my comfort zone and I opted for Destin by Balmain.
She was very patient with me too.
Thank you so much
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was really helpful in helping…
Elizabeth was really helpful in helping me try a fragrance for my partners birthday, she was super personable and helpful!
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth at the Bluewater store has…
Elizabeth at the Bluewater store has been awesome in her service. She has been extremely helpful and very accommodating to my little girls.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Just made a purchase
Just made a purchase, assistant Siobhan was so helpful in the Bluewater store in the upper mall, will definitely make a return visit great customer service 👏
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tomi from the Perfume shop was…
Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice.
I will definitely come back to perfume shop and Bluewater because of her exceptional and outstanding service.
August 19, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Omario was fantastic
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer service and a really nice guy. Thank you, Omario!
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 4⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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