I purchased a screen protector and bumper case for my Google Pixel 10 Pro. The screen protector is fine - I'm glad the material is forgiving enough to allow me to reset the positioning a few times, t... See more
Company replied
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I bought a Magnetic Aluminum Magsafe Case for pxiel 8 pro. Fitting is good, outlook is okay. 2 points are not satisfying : a) the aluminum case does influence the cell signal level of the phone n... See more
Decent case, but a few drops and it feels as if its beginning to lose full clasp (this is for the frame case pixel 9) feels like eventually the clasp may not be the most reliable method of closing,... See more
Company replied
When I ordered the case I thought I was getting the magnetic case, a 2 piece case that has a screen protector in the front piece and the back is held on magnetically after the phone is put inside the... See more
Company replied
Company details
Written by the company
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Contact info
United States
- thepixelcase.com
2.3
Poor
143 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication and service
The communication was 5/5 (email).
I was able to track my order easily.
I even got free gifts (screen protector).
The product itself is good and looks like good quality.
Im in Canada and I bought a case for my Google Pixel 9 pro.
September 1, 2024
Unprompted review
Reply from Thepixelcase
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you were satisfied with the communication, order tracking, and the free gifts we included.
We’re also glad you’re happy with the quality of your Pixel 9 Pro case. Ensuring our customers receive high-quality products and excellent service is always our priority, so your feedback means a lot to us.
If you ever need assistance or have any questions, feel free to reach out to us at support@thepixelcase.com. Thank you for choosing The Pixel Case, and we hope to serve you again in the future!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
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Stealing money
The product itself isn't awful. It's just they are charging 4x more than what they are buying it for, which is from AliExpress for 6.99 a pop.
So yeah if you really want a semi-useful metal case, save yourself the money and just buy it strait from the source.
Remember, if you think something is dodgy, AliExpress it first.
July 15, 2024
Unprompted review
Reply from Thepixelcase
Thank you for your feedback—we appreciate your honesty and understand your concerns regarding pricing.
We aim to offer more than just a product by focusing on quality control, customer service, and ensuring a seamless shopping experience, including fast shipping and ongoing support. While similar-looking products may be available on other platforms, we work closely with trusted suppliers to ensure our cases meet higher standards of durability and functionality.
That said, we take your feedback seriously and will review our pricing to ensure it reflects the value we aim to provide.
If you have further concerns or would like to discuss this in more detail, please feel free to reach out to us at support@thepixelcase.com. Your satisfaction is important to us, and we’re here to help.
Thank you for bringing this to our attention. We’re always striving to improve!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Only received part of the order
Only received part of the order, and they never replied to emails
July 13, 2024
Unprompted review
Reply from Thepixelcase
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by receiving only part of your order and for the lack of response to your emails. This is not the level of service we strive to provide.
Please email us directly at support@thepixelcase.com, and include your order details so we can investigate this immediately and ensure the missing items are sent to you as quickly as possible.
We value your feedback and are committed to improving both our communication and order fulfillment processes to prevent such issues in the future. Thank you for your patience and understanding, and we look forward to resolving this for you.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Only got part of the cover
Scam. After waiting over 2 weeks for my magnetic cover, I've only received the back side of it; the front side is missing.
I wrote a review on their website but it seems like the reviews don't appear there anyway.
Avoid at all costs.
June 24, 2024
Unprompted review
Reply from Thepixelcase
Hi Chris
Thank you for your feedback, and we sincerely apologize for the frustrating experience you’ve had with your order. Receiving an incomplete product is unacceptable, and we deeply regret the inconvenience caused.
It’s also concerning to hear that your review didn’t appear on our website—we value transparency and customer feedback and will investigate this issue immediately.
To resolve this, please email us at support@thepixelcase.com with your order details, and we will prioritize sending you the missing front side of your magnetic cover at no additional cost.
We are committed to ensuring you receive the full product you ordered and making this right for you. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Products do not work as advertised, costly returns
Products do not work as advertised, and the return process is costly and inconvenient.
June 10, 2024
Unprompted review
Reply from Thepixelcase
Thank you for your feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the return process felt inconvenient and costly.
We want to assure you that all the videos we share on our website and social media are of our actual products, showcasing their real functionality and features. However, we understand that expectations and experiences can sometimes differ, and we sincerely apologize if the product didn’t work as you had hoped.
Regarding the return process, while most of our products are shipped from U.S. warehouses, returns for certain items may require international shipping, which can unfortunately lead to higher costs. We are actively working on expanding our return options to make the process more convenient and affordable for all our customers.
Please feel free to reach out to us at support@thepixelcase.com with your order details, and we’ll do our best to make this right for you. Your satisfaction is our priority, and we appreciate your patience and understanding.
Thank you for bringing this to our attention, as it helps us improve our processes and services.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
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Scam company and don't deserve your custom.They sent a case claiming it was…
They sent a case claiming it was genuine leather and it was plastic. I returned the order to an address in China, recorded delivery, as they asked . I have just received the parcel back saying, unable to be delivered.( 5 months later) The return postage was £16.49 and they will not refund the postage. Do not use this company they items are fake leather, they tell you to return the item and don't refund the postage. They are a scam company and don't deserve your custom.
June 1, 2024
Unprompted review
Reply from Thepixelcase
Thank you for your feedback. We’re truly sorry to hear about the issues you’ve experienced with your order and the return process. This is not the level of service we strive to provide, and we deeply regret the frustration caused.
To clarify, our leather products are designed to meet high standards, and we apologize if the case did not meet your expectations. Your feedback about the material has been shared with our product team to investigate further.
Regarding the return process, we understand how frustrating it can be to have a parcel returned undelivered. While we do have U.S. warehouses for most products, some returns may need to be sent to our main warehouse in China. We recognize this can be inconvenient and are actively working on offering more accessible return options for customers worldwide.
We’d like to resolve this for you. Please email us at support@thepixelcase.com with your order details, and we will investigate your case and work to provide a fair resolution.
Your experience matters to us, and we sincerely apologize for the inconvenience caused. Thank you for bringing this to our attention, and we are committed to improving our processes and ensuring better service moving forward.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
thepixelcase.com
If the order is wrong they won't replace it they'll just tell you that's what you ordered
They sent me the wrong item when I showed pictures of the item they said that's what I ordered. Email receipt i sent to them and it still said that's why I ordered and shows clear picture but what I ordered and what they sent me doesn't match they don't care. this is what i order.
Ultra Thin Shockproof Matte Case For Google Pixel 8 Series - For Pixel 8 Pro / white black
Quantity: 1
They sent me MAGSAFE CASE WITH RING FOR GOOGLE PIXEL 8 SERIES
May 14, 2024
Unprompted review
Reply from Thepixelcase
Thank you for sharing your experience, and I sincerely apologize for the issue with your order. Receiving the wrong item is frustrating, and I regret that our team did not handle your concern to your satisfaction.
We’ve reviewed your feedback and will revisit your case to ensure we resolve this properly. Based on the details you provided, it’s clear there was a mismatch between what you ordered and what you received. This is not the level of service we aim to provide, and we’re committed to making this right.
Please email us again at support@thepixelcase.com with your order details and any supporting pictures, and we will prioritize sending you the correct item or offering an alternative resolution. Your satisfaction is extremely important to us, and we want to make this experience better for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our processes and ensure issues like this don’t happen again.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
thepixelcase.com
Don't waste your money
I ordered a anitspy privacy screen protector for my Google Pixel 7 pro, and not only did it not stick but it wasn't recognizing touches on my screen. Plus, I didn't receive my order for almost 2 weeks. I contacted customer service to return my item, and they told me to return it to their warehouse in China yet the shipping address was from LA. I tried to communicate with them further and they never responded. So just to elaborate, it's not worth buying from them. Find a more legit company.
February 12, 2024
Unprompted review
Reply from Thepixelcase
Thank you for sharing your feedback. I’m truly sorry to hear about your experience with the privacy screen protector and the issues you encountered with the return process and communication. This is not the standard we aim to uphold, and I sincerely apologize for any frustration caused.
We want to assure you that we take customer satisfaction very seriously, and your experience is not reflective of the service we strive to provide. While we have successfully served over 30,000 happy customers, we recognize that we fell short in your case, and for that, we deeply regret any inconvenience.
To address your concerns:
Product Issue: If the screen protector did not meet your expectations, we would be happy to offer a replacement or explore an alternative resolution.
Shipping Delay: We understand that waiting nearly two weeks for your order was inconvenient, and we are actively working to improve our shipping and logistics processes.
Return Process: While most of our items ship from U.S. warehouses, returns for certain items are processed through our main warehouse in China. We are working on making this process more streamlined and cost-effective for our customers.
Please email us again at support@thepixelcase.com, and we’ll do everything we can to resolve this issue for you promptly. We value your trust and hope to have the opportunity to make things right.
Thank you for your patience and feedback—it helps us continue improving.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
Not only are their products incredible…
Not only are their products incredible (been using the cases for a while), but their customer service is EXTRAORDINARY! I had an issue with my pixel 7 pro case and sent then an email, less than 8 hours later I get a reply that they will send me a new one. Absolutely amazing products and even better customer service! Big Thanks!
October 30, 2023
Unprompted review
Reply from Thepixelcase
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re enjoying our products and that our customer service was able to meet your expectations.
Our team works hard to ensure every customer has a great experience, and it’s always rewarding to know when we’ve made a difference. We’re so glad we could resolve your issue with the Pixel 7 Pro case quickly and get you back to enjoying it!
If you ever need anything else or have more feedback, please don’t hesitate to reach out to us at support@thepixelcase.com. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
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Good support
I received great support from the pixel case team,They were more than happy to exchange the item for me with no questions asked.
Very friendly support!
October 13, 2023
Unprompted review
Reply from Thepixelcase
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our support team.
Our goal is to make sure our customers are completely satisfied, and we’re glad we could assist you with your exchange quickly and hassle-free. If you ever need any more help or have any questions, don’t hesitate to reach out to us at support@thepixelcase.com.
We truly appreciate your feedback and your support of The Pixel Case!
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team
While the price was quite expensive but…
While the price was quite expensive but the quality of products received was insane.
The most thing I like about this online store is the customer service also I love the fact that they got focused in one specific phone which is z fold and build everything around it.
Big Up
October 12, 2023
Unprompted review
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