thepethousecompany.co.uk 

Good quality and instructions, very helpful and would recommend the Company

When there was a problem with the order, Richard provided fantastic customer service and offered alternative delivery options. He kept me fully updated through the dispatch process.

The product itself is excellent. The materials are strong and sturdy and it was easy to assemble - even for one person with a puppy trying to help! I've bought a number of hutches over the years, and this one by far looks the most durable.

The outside rabbit hutch was flat packed and assembly was quick and all holes lined up making assembly pain free. I also purchased a cover for winter months as shown in picture

I ordered a very large rabbit hutch unfortunately they contacted me as it was out of stock they promised it would be delivered our 11th August but then I got a email that it would be delayed until 14th they had tried to get it delivered at weekend but the carrier chikd not deliver at weekends when it arrived we built it in 1 hour and it is home to two lovely bundies. Even though it was delayed they did everything to keep me informed i was kept informed every step of the way and I received a discount as it was late very pleased with my purchase.

The hutch was unfortunately out of stock but the replacement was upgraded to next day delivery. Excellent service. The hutch itself is solid and was easy to assemble - just waiting for the new residents to arrive!

Very well constructed hutch and relatively easy to assemble.
Excellent prompt customer service.

I ordered the Manor Rabbitt Hutch from The Pet House Company , my order was delayed by over a week , however I was kept up to date by the company and I was offered a refund if the delay was not acceptable . They were extremely apologetic and this was very much appreciated . The hutch arrived and it was fantastic very sturdy and good quality
Delays were unavoidable and at least they were honest

Firstly, the product:
My Coach House hutch is really well designed. The pull out floor trays, large doors and opening roof make it very easy to clean and to get the animals in and out. I like that the bottom tier is raised off the ground too, as this keeps the damp out. I'm using the hutch for guinea pigs, so the ramp between the two tiers is slightly too steep: there is plenty of space for a much longer ramp, which would make it more suitable and we have extended ours quite easily. The wood used in the hutch seems sturdy and has already been treated. The assembly was very straightforward, with clear instruction diagrams and the tiny screws were in labelled bags, so I didn't have to guess which screw was which. The pre-drilled holes and pegs were all in the correct places. Overall, the tolerances were quite wide, so we have some gaps between the roof and the back wall, although the roof overhangs, so the gap doesn't let rain through.
Finally: the company
I think they are a decent bunch overall. There was a problem with my order: the item wasn't in stock despite being shown in stock on the website. I was given an apology and the choice to cancel my order. I was informed when the delivery was expected (3 weeks)and upgraded to 1 day delivery. They weren't able to dispatch on the day they promised and were quick to respond when I emailed. The delivery arrived just 2 days later, which is when they said it would. So despite having some problems, I feel they dealt well with it and responded in detail to let me know what was going on. So I would deal with them again.

Phoned and Pre-Ordered a hutch with a 3 week wait for delivery. It was slightly later than originally stated but i was kept updated throughout. Really pleased with the product, looks great in our garden. Took us an hour to build the hutch and instructions were simple to understand. Would of been 5 stars if delivery was on time but would definitely recommend the hutch.

When buying online you can never be too sure as to what your going to end up with so i always air on the side of caution and try to thoroughly research before making a purchase, especially for something that end up costing nearly £200 of my hard earned money!

I have 2 rabbits so was looking for something fairly large and something that would last at least a few years and stand up to the elements. I liked the look of the Manor hutch and it seemed well priced when compared to similar shaped houses on the internet.

The website and checkout process was easy to use and an immediate confirmation email was sent to me, the minimum that you would expect nowadays. The only downside is the retailer does not accept PayPal as an option even though it states this on the website in several places. I always look for this payment type as my first option. There were no extra fees for using my credit card so i was happy to proceed.

A few days later my order arrived in two very large boxes. A text message was sent with a time slot of between 10 and 12 but the order actually arrived closer to 1pm but i don't fault the retailer for this. With most couriers i think a lot of it really is pot luck but on this occasion it was fairly positive, i've had a lot LOT worse! Something i found a little strange was the fact that the hutch cover i ordered arrived at a different time than the actual hutch but with the same courier!?!? Not a big issue but a little odd.

For the actual product, i thought there was a lot of care and attention that went into the packaging with each piece wrapped in tissue paper and polystyrene foam. There was a fairly large gash in the box which concerned me but upon closer inspection, the product was not harmed. Possibly lucky again here to not have anything damaged so i can not comment on how well the retailer would fair in aftercare for damages/faults etc.

It was quite straightforward to assemble but it did take 2 of us a good hour to complete it and then another 10 mins for the hutch cover. Its a very tight fit and was anxious not to rip it! However i would prefer a tighter fit than have a large amount of excess material flapping around in high winds.

So to conclude, i would have no hesitation to recommend this product or the company. I have taken photos of the assembled hutch but note that you can not upload photos to this link. Perhaps something to consider as i think it would really help to see customers product images (similar to trip advisor)

I've had nothing but problems with the hutch I bought from day one when it arrived with some parts already broken. I asked them to take it back but was told I would have to organise and pay for returns using my choice of carrier. I persevered and it was not easy to assemble. It wasn't waterproof so I had to paint on weatherproofing varnish myself. I've had to do running repairs on it as bits keep breaking. Absolutely useless! Think twice before you buy from this company. I never will again.

As for all the other recent reviews I ordered a hutch, it was never delivered despite many promises from their support.
Now support is not contactable and I have claimed back my money through Pay Pal.
Since had confirmation that Fonseca, the holding company have gone into liquidation.
It appears that their website has continued trading through all of this and is still taking orders. (they don't accept paypal any more, wonder why....)
Avoid all of the Fonseca companies at all costs.

Very much the same as others on reviews. Totally taken in by the professional looking website . ordered a hutch and was told due to demand would be delay of couple weeks .This came and went and noons replying to emails or contactable by phone.
Don't order much online usually and wish I hadn't in this case.

Absolute discrace of a company. Ive received one item but outstanding 2. Which is no good without the other 2 items. I am now being ignored. They have turned off their telephone lines. Opened a paypal dispute and will be contacting trading standards in the morning.

Paid 250 pounds for a hutch and cover that never came! Can't get a reply! Phones don't work! This company needs to go on watch dog it's a bloody disgrace !

exactly the same story as all these other reviews. Seen a lovely rabbit run on this website, ordered it for next day delivery due to only having the next day off work, waited in the whole of my day off turned out to be completed wasted as I emailed the customer services and had a reply within minutes to apologise to me that the run was in such high demand that they was completely out of stock and the run would only be able to be delivered the following week on a next day delivery promise, when I complained about being able to pay for next day delivery when it clearly could not possibly happen I was promised a refund of the delivery fee (which never came). So came the following week, got to the Thursday and I had had no email ect to update me on any kind of delivery. So I emailed...... with a promise of a delivery of Saturday the 18th February 2017. Thank God I thought. It came and went....... Nothing. I emailed on the Monday, by this time I had read the other reviews, told them I knew what they was up to and I would go through PayPal if I had to to get my money back., no reply still they have disappeared to me. Hopefully paypal will sort this entire mess out for me but clearly this is all a lie as the stories are always the same. NEVER EVER BUY FROM THE RABBIT HUTCH COMPANY.CO.UK

After paying for next day delivery on a Friday and not receiving I had to chase after my email had been ignored to speak to a chap who clearly couldn't care less, I was told it would be the next day so I asked for a refund of my delivery charges as a gesture of goodwill, he would only refund the difference between standard and next day. I have cancelled my order, if this is how they treat customers I would dread to think how bad the after sales service is. FIND A HUTCH ELSEWHERE

I wanted to return an item. I arranged for a courier and the contacted the customer service team to ask if its been received. Colin was the contact and he was rude, sarcastic and unhelpful. On top of this he couldn't stop himself in getting the last word. I accidentally sent him the wrong tracking details for the parcel which triggered the poor experience. He was very defensive. BEWARE....

I bought the Summerhouse hutch at the end of December and on delivery it was nothing like the picture advertised on the website. It was made from rough peices of wood some of which had cracks and it did not even have the pull out tray advertised. You need a PHD to put it together as the instructions are useless. All in all a real let down.

I wish I had the option to do 0 stars... I have never experienced such bad customer service.
I placed my order 30th October, with a 2-3 day expected delivery date. I was then called a couple of days later and told this was actually a "Pre-Order" as it was out of stock - though nothing was on the website about this at time of purchase. I was told that I would have to wait till the 21st Nov for the hutch and I was assured of its arrival - as I was already displeased with the delay.
Furthermore, not only has the hutch not arrived but no email or call was made to inform me that I would have to wait another week. In fact, the only reason I know I need to wait another week is because I called 08438869090. This is probably the worst customer experience I have had in a long time. (And yes, I have checked my "Junk" mail for any trace of correspondence).
I was then called to say that I would receive my order on December 2nd LATEST. I then received an email saying that I would get the hutch delivered on Monday/Tuesday. Didn't arrive on Tuesday so I called them and asked what was going on. Richard the manager informed me that he would call the courier and get back to me right away. I did not receive a call and had to call him again today to get him to check with the courier again.
I then decided enough was enough and have asked for a full refund. Stay away from this company - it is definitely not worth the hassle. They team have no initiative - I was always the one chasing them up to see what was going on.