The Trade Centre Wales Reviews 

17,659
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and thorough during the vehicle purchasing process, ensuring all questions are answered clearly. Consumers note that the showroom setup is smooth, efficient, and makes finding and buying a new vehicle an enjoyable and stress-free journey from start to finish. Some people were dissatisfied with the after-sales support, mentioning difficulties reaching anyone by phone or getting important calls returned after completing the purchase. Others also noted unexpected mechanical problems, sensor errors, or unfulfilled promises regarding vehicle extras shortly after driving away from the branch.

What people talk about most

Staff

Clients share positive opinions on staff, noting that employees are generally helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff who made the... See more

User experience

People report positive experiences with user_experience from start to finish. Customers found the process... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are welcoming,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing immense satisfaction over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a car at TCW the salesmanship and service was second to none the salesman didn’t pressurise us and helped us with all we asked for and the after sales was just the same. We picked up the car... See more

Rated 5 out of 5 stars

Salesman was great, The 2 after salesmen were very helpful, explained everything clearly, Tom at the final hurdle, very friendly and all went through easily 👏

Rated 5 out of 5 stars

Great experience. Salesmen knowledgeable but not pushy - Ashley and Mo. Also thanks to Ben and Tom who made the sales and pick up very smooth. Would definitely recommend if looking to buy a great seco... See more

Rated 5 out of 5 stars

I was blown away by how the process went. Honestly, I was not expecting such an amazing experience. I had lots of enjoyment choosing my car, like a kid in a candy store. Then I was greeted by Stuart... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(17,659)

3,397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service

Went today to pick a new car and trade mine in at Neath branch.
From start to finish perfect transaction..easy. Staff were lovely..so thankyou Steve,Liam, Rhys and Alicia....
love my new car and with 3K off in the sale couldnt be happier..🤗

August 21, 2026
Rated 5 out of 5 stars

Matthew was very kind and helpful

Matthew was very kind and helpful, he helped with all the paperwork and made the process of buying a car very easy for me. I would highly recommend buying a car from here.

August 21, 2026
Rated 5 out of 5 stars

Catrin

Catrin was pleasant, friendly and very efficient which made for purchasing the vehicle straight forward and hassle free.

August 21, 2026
Rated 5 out of 5 stars

Great experience

Great experience. Salesmen knowledgeable but not pushy - Ashley and Mo. Also thanks to Ben and Tom who made the sales and pick up very smooth. Would definitely recommend if looking to buy a great second hand car.

August 20, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look