The Trade Centre Wales Reviews 

My Son and daughter-in-law bought a car on 18.4.2026.
They were happy with the purchase and finance.
However, on 26th April notified the used car sales manager that they had experience problems with the vehicle, engine oil light came on after 200 miles and needed a top up of 1 litre. Screen wash was mt. Then a gearbox fault came up. Extremely poor communication with after sales which left them in the dark. On 11th May sent a Rejection Letter on as per 2015 consumer rights act. No formal response , They decided to pick the car up on the 28th May. Then on 6th June was booked into workshop and again very poor communication emails not answered and when you ring after sales call centre they take the message but no one calls you back. Then Finance company decided to engage an independent inspector who found nothing wrong with the car except it needed a service, Grab handle that had fallen off to be replaced and wheels needed balancing. TCW and independent inspector could not see the gearbox fault although we had sent a screen shot of the error. In the mean time due to the length of the investigation and we had requested our money back and not the car, my daughter-in-law had to buy another car to get to work. The finance company then threatened to pick up the car from trade centre Wales and sell it at auction and we would be liable for any outstanding finance. We travelled the 60 miles to Neath. Picked the car up on the 30th July ( Car had been serviced and all faults corrected on 27th July) first fault key fob battery flat and battery replaced then another grab handle fell off. We drove home and on the 4th August settled the finance agreement. 6th August the gearbox fault reappeared and the car went into limp mode but managed to get home. Mileage completed since leaving Neath on 30th July - 174 miles. Next morning AA called and they found the error on gearbox to be Clutch 1 on DSG gearbox plus a few other codes. We received a written report from the AA plus took photos of the OBD screen. On Monday 10th drove to Neath with all the written evidence and requesting our money back. They stated they could not do anything until the car is returned and then it would take a couple of days to get an answer. Car was picked up that afternoon by a recovery vehicle. It is now Tuesday 18th that's 8 days later and still await an answer on the gearbox condition and return of purchase price of vehicle. My son is away at sea, my daughter-in-law has two sons 5 and 11 with the youngest having a disability and she is completely distraught over the way TCW has dealt with her.
The company has asked me for more details. However this is quiet comprehensive my main concerns are,

1. 99 point check before purchase not carried out that is why after 200 miles found the oil light on and had to add 1.0 str of oil, Drivers side Grab handle fell off, wheels needed balancing and service light came on a few days after purchase.

2. Due to faulty gearbox and other problems requested my money back as per 2015 consumer credit act however it is now 20th August and still waiting. Seem to be a lot of delay tactics, It took 17 days to pick up car after initial request for money back. The car was at TCW on 6th June but the service and other items not completed until 27th July. Informed although had sent screen shot of gearbox problem that nothing was wrong with Gearbox. Picked car up from Neath on 30th July and gearbox failed after 174 miles on the 6th August. AA diagnosed problem to be Clutch 1 and submitted a report plus photos of the OBD screen. 10th August drove the 60 miles to Neath presented all evidence but was told could not do anything until car inspected. All codes left on OBD. When vehicle was checked a few days later they could not find the fault. Eventually they decided there was gearbox problem and on 20th August drove to TCW. Although on site,Manager called me and told me my case had now been escalated to senior management to decide whether I can have my money back. That is now 3 months and 9 days since I rejected the car.

3. If you have problem with your used car there is only one used car manager you can talk to. If you call either of the two TCW numbers you will get directed to a call centre. You then have to give all your details and they will pass on the message. The only problem is that you rarely get called back. If you send a email to the Used Car Manager again you can wait days for answer if you get one. Today I drove the 60 miles to TCW and could only speak to the receptionist there is no one else to speak to. This size of operation you would at least expect a customer service person.

I also went to the glossy showroom today and met a charming salesman but I just cringed and left.
I hope this additional information helps the senior management team and reviewers.

Great customer experience with Megan and Josh - talked me through everything while doing a HP finance for the first time would recommend

Tia at the Abercynon branch was very professional, honest and kind with the whole process. Clearly very good at her job and very informative for a successful purchase. Would highly recommend.

All the staff were so helpful. So happy with the deal that I had. Happy customer

Molly was great helping with finance and finishing the deal, helpful and friendly.

Amazing service knowledgeable pleasure to deal with Molly Tyrrell

Thanks Tom, George, and James

Lewis Franks.
Very helpful!

meg was fantastic, any question i had and worries, 10/10 couldn’t of asked for anyone better to help me through the process.

I went on Sunday (16.08) to see the web exclusive deals with £3000 off. There was only one available and it was perfect for what I needed.

Staff were friendly, knowledgable and showed me everything I needed. Took the car away same day!

Didnt have my first choice car. Due to an issue. Great transparency on what the issue was. Gave me the exact deal on another car. Absolutely brilliant.

And very happy with the car i walked away with.

Matthew was great, made the experience swift and easy, very professional and a nice guy

Great experience from the time I walked in the door, til the time I took my car away. Amazing how you can drive away same day. Dan, Mia and Libby were great, and I thank them and wish them all the best!

Paid a visit to abercynon branch for my wife to buy a car.
I went with her to offer advice on her choice.
On entering we met wayne who explained the "Deal Process" with labels on the car.
We also met Dean, who i believe is the floor manager (or equivalent) who we have had many pleasant dealings with over the years as this was our 6th visit/purchase.
So after our interaction with Wayne and agreed that we would take photo's of the cars and then come back to him with what we were interested in.
i had the feeling we were being followed by Wayne, almost felt like we were being stalked as every time i turned around he was there.
After being followed around outside, we came across a few cars that peaked our interest, we started one of the cars and there was an anomaly with that car that i didn't like and told Wayne that we were going to look around further to see something we liked, but he tried to push us towards a car that we at that point discounted, it was almost like he was more concerned about making a sale compared to US making the right purchase.
At this point i walked away stating to my wife that this guy was now "Pi**ing Me Off", i then spoke to the nice guy "Dean" and told him of my concerns over Wayne and this point we were left alone to carry on with our viewing, but he was still there but not as close as previously. At this point my wife came to a decision and drew the attention of Wayne/Dean to look further in to the car we chose.
So for some reason Wayne still insisted on speaking to me, even tho i told him on numerous occasions that my wife was the "Purchaser" and not me and i was there to advise, i think after about the 6th time of telling him, he got the message, personally to me i felt like he was being sexist in having to deal with a Female and being very disrespectful towards her.
After completing the paperwork we went to the finance department to sort out the finances of the car, we met a pleasant young lady, nikki, who went thru everything, went thru the sales patter for aftercare to which we politely declined, and her demeanor completely changed then she had the cheek to question us on our decision, if someone says "NO" then that is our right to and don't expect to questioned on our decisions, a lot of factors go in to that decision and i don't feel we have to answer to someone else.
Our final department visit was to collections, who we got to me Dom, nice guy, cheeky chappy and down to earth, went thru the final process and took my wife out to her new purchase and made the end to our experience very pleasant.

Mathew was very helpful in getting me the car today

Superb experience. I bought a web car

The whole team at trade centre made this easy and I would recommend watching the web deals

All staff members were very polite and helpful

Very helpful and friendly service
JAY

Very good service from Ross Lewis from collection and meg thanks for your service