The Trade Centre Wales Reviews 

17,662
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and thorough during the vehicle purchasing process, ensuring all questions are answered clearly. Consumers note that the showroom setup is smooth, efficient, and makes finding and buying a new vehicle an enjoyable and stress-free journey from start to finish. Some people were dissatisfied with the after-sales support, mentioning difficulties reaching anyone by phone or getting important calls returned after completing the purchase. Others also noted unexpected mechanical problems, sensor errors, or unfulfilled promises regarding vehicle extras shortly after driving away from the branch.

What people talk about most

Staff

Clients share positive opinions on staff, noting that employees are generally helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and professional staff who made the... See more

User experience

People report positive experiences with user_experience from start to finish. Customers found the process... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are welcoming,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing immense satisfaction over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a car at TCW the salesmanship and service was second to none the salesman didn’t pressurise us and helped us with all we asked for and the after sales was just the same. We picked up the car... See more

Rated 5 out of 5 stars

Salesman was great, The 2 after salesmen were very helpful, explained everything clearly, Tom at the final hurdle, very friendly and all went through easily 👏

Rated 5 out of 5 stars

Great experience. Salesmen knowledgeable but not pushy - Ashley and Mo. Also thanks to Ben and Tom who made the sales and pick up very smooth. Would definitely recommend if looking to buy a great seco... See more

Rated 5 out of 5 stars

I was blown away by how the process went. Honestly, I was not expecting such an amazing experience. I had lots of enjoyment choosing my car, like a kid in a candy store. Then I was greeted by Stuart... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

The Trade Centre Group Plc is one of the UK’s largest independent used car retailers, we are known for our high-volume of car sales and our strong family-owned roots. Trade Centre Group sell over 35,000 used cars every year and we focus on offering customers a wide variety of quality used cars, outstanding value, exceptional service along with the convenience to drive your car away the same day.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,662)

3,397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchased a Peugeot 208 on a web sale…

Purchased a Peugeot 208 on a web sale unbelievable price paid so lucky i got this for my sons first car great sales team from start to finish and the hand over of my car was handled by Dom he was really professional and explained everything in detail sorted out tax and other details a very happy customer the Trade centre sales are real you just need to get here early and hopefully you will get your car too.

August 15, 2026
Rated 1 out of 5 stars

Went up last week

Went up last week, sat through hour plus of finance quotes, only for them to change the terms adding more additional money. Several days later give me a more satisfactory price over the phone. Again drove 45 minutes up there for them to then again drive the price up once I was there. Wouldn't waste your time.

August 14, 2026
Unprompted review
Rated 1 out of 5 stars

Do not purchase a car from here

Do not purchase a car from here. I was made promises when purchasing the vehicle that were not delivered upon.
Sales aftercare is a call centre that they call a "concierge" that are unable to put you through to anybody to speak to.
I have been without a car for over a week now and the courtesy car they promised me was never provided. I have made multiple calls to the customer service department and not a single call has been returned.

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience going to trade centre…

Great experience going to trade centre wales Abercynon..... great choice of cars and come out my self with a new car on finance very happy and satisfied.

YOUSEF...... introduced him self as we walked in very polite and was great with me and my partner didn't feel pushed in to anything, answered my questions about the cars I was looking at and was honest and very professional. Real nice lad felt very comfortable around him .

MIA..... was absolutely awesome with us real nice girl and a very likeable women . Made us feel very comfortable in her office and was having a laugh and joke with us . Again felt very comfortable around her , explained everything making everything understandable.. just overall she was very professional and polite .

RHYS ........ yet again another sound lad he was great and polite , finalised my deal and passed the car on to me , did everything great explaining wise and going over paper work with me . Again felt very comfortable with him in the office , another one who was very professional at his job .

August 13, 2026

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