It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
Company replied
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Review summary
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Reviews shaping this summary
Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of... See more
Company replied
At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will co... See more
Company replied
This website helped me to find the best option to buy flight tickets. I even bought them for a bit cheaper than the price stated on the official website of the corresponding airline. However, I had to... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
0 rating business!
If I could I would rate this business as a 0 star. We bought our tickets less then 24 hours price increased twice? So we decided to call them in the morning as there was no reason. Guess what a lady answers who struggles to even speak or understand English is this normal? You neither can speak Lithuanian as is English only. So she explained it increased because of the way we choose to pay? But wait there was no options to choose? Anyways guys just be careful waste and waste of time honestly businesses like these should be shut.
September 19, 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
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Wrong price advertised
Skyscanner found they have one of three best offers for plane tickets 1951.50 eur for 4 persons. After filling all the information for 4 persons I was offered to select payment type. Payment by bank card had 5 options - 4 of them had 0 fee (Mastercard or Visa + Debit or Credit) and Maestro card had -124 eur discount. When I select pay by Visa card (0 eur fee) - price increased by those 124 eur (2075.50 eur total, please), so it was bigger, than buying directly from airline company. It is false advertising and I will not use this service again.
Feedback to reply below:
When you advertise price €1951.50 - then €124 is not a discount. It's a penalty €124, for paying with card, other "Maestro", as it adds to the price.
Also my negative feedback is that you waste my time asking for all travelers information and only after that show the final price.
September 16, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We would like to inform you that on our website, a discount is indeed provided to customers for some payment methods. Because of this, the ticket issuance page indicates the smallest amount for tickets for which you can make a purchase. Further, depending on the payment method you choose on the site, the price may change slightly.
Not only on our website there is such an option, it is a normal practice for agencies and companies themselves.
We do not deceive our customers and immediately show how much will be debited from your account using the payment method you have chosen.
We are sorry that this situation caused you a negative opinion about the work of our agency.
In any case, we thank you for your feedback.
Good service
My questions were answered very quickly and all the problems solved instantly. Very happy with the service
August 23, 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for taking the time to write a review for us.
We are very pleased that we were able to meet your expectations! We will be glad to see you in the list of our regular customers!
Tickets.lt team were super helpful and…
Tickets.lt team were super helpful and helped me to solve my issues! Thank you!
July 6, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We are so happy to receive such feedback. We make every effort to provide the best quality of service provided by us.
Thank you very much!
If you need help with booking tickets, please contact us. We are always happy to help!
CRAP SERVICE
CRAP SERVICE
EITHER DISHONEST OR STUPID
I found the overall business service to be very poor and communication to be confused or dishonest.
When I tried to book the system crashed 4 times and the fifth time it autofilled the incorrect name for one passenger.
Despite multiple emails they were completely useless and not prepared to assist even though it was a flaw with their system. They sent conflicting messages and lied to me that the ticket name could not be corrected, or if the airline would change there would be a charge.
I contacted Pegasus who were perfectly happy to correct the name at no charge.
They said that we couldn't check in on-line. WRONG, we checked in on-line.
They were either too lazy, dishonest or disinterested in the customer to help, they could easily have contacted Pegasus and resolved the problem.
IN REPLY
When we bought the tickets the acknowledgement screen stated that we could not check in on-line.
Also you need to sort out your payment process as this crashed 4 times causing the main problem.
In future I shall book direct with the airlines.
June 20, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We appreciate your feedback to help us improve our service.
First of all, we want to note that when processing requests to change the personal data of passengers, we always follow the rules of the airline.
In this case, when we contacted the airline, we received the following response:
"Replacement of the passenger is not provided by the rules of the airline.".
Sometimes the airline can go to meet the client and, with his direct request, change the data on the ticket, even without an additional fee.
Our employees, when providing information to you about the changes, provided you with correct information.
Also, we would like to ask you to clarify, since you did not contact us by mail with a question about the check-in. Were you told over the phone that you would not be able to register online?
In this case, we will listen to calls on your order and work with the employee who provided you with this information.
_______________________________________________________________
Thank you for the updated information provided. We will check the data in the system.
Also, we apologize for the inconvenience caused to you. We sincerely hope that in the future you will be able to reconsider your opinion about the work of our service and still use our services.
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