It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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Review summary
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Overall it's fine, but I was disappointed by the fact that I had to pay extra 15 euro simply because I wasn't paying with Maestro. It's very upsetting to see this increase in price at the last step of... See more
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At first, it might look that you are getting it cheaper than anywhere, but then there's the checkout — paying with cards (VISA, MasterCard) be it credit or debit, Apple Pay or whatever, will co... See more
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This website helped me to find the best option to buy flight tickets. I even bought them for a bit cheaper than the price stated on the official website of the corresponding airline. However, I had to... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.1
Average
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid tickets.lt!!!
Unfortunately, I recently needed to change a flight date on tickets.lt due to a health emergency. While the initial ticket cost was €400 each, the service fee for date change quoted was an astounding €1,500, which seemed exceptionally high. This exorbitant fee, coupled with the lack of any response or explanation from tickets.lt, left me feeling incredibly frustrated and disappointed.
Avoid tickets.lt!!!
January 23, 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
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Marta is one of most professional…
Marta is one of most professional person which help me a lot. Thank you so much!
January 23, 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're delighted to hear that Marta provided you with professional assistance. If you have any more questions or if there's anything else we can help you with, feel free to let us know. Safe travels!
Avoid tickets.lt
I bought tickets to LA from Vilnius via Copenhagen. Flight was today in the morning. Yesterday i try to change a ticket to another day, but in hours was no answer. Many time I spoke on phone with costume service tickets.lt , suggestion was to keep an waiting, because they wait for answer from SAS airlines .later was suggestion to cancel a ticket.
I did call self to SAS airlines but they say that is nothing to do with them.
Later on came answer that is not possible to change and no money back . Also ticket back after a month is gone.
I did contact European consumer center. Happy for the help.
November 15, 2023
Unprompted review
Reply from Tickets.lt
Hello!
First of all, we would like to inform you that we coordinate all requests for ticket refunds or changes to tickets with the airline. We sent your request to change the date/route in your order to the airline for consideration and received a refusal. According to the airline's fare rules, changes to your order are prohibited.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
Thank you for your feedback.
Unreliable - Would not recommend in case of cancelation
I purchased two tickets for a journey from Lisbon to Vilnius, which included a layover in Paris. This consisted of two flights for two individuals, each incurring baggage charges. Regrettably, both of these flights were canceled in June 2022. Despite the passing of almost 1.5 years, I have not yet received a refund. Interestingly, I received confirmation from Ryanair, responsible for one of the flights, stating that the money was transferred to Tickets.LT's account in June 2023. However, Tickets.LT has not refunded the money to me.
September 13, 2023
Unprompted review
Reply from Tickets.lt
Dear Monika Valančiūtė,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your request. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
DON'T buy flights tickets from here
DON'T buy flights tickets from here! NEVER EVER! Scammers! We bought flight tickets with full refund options. It is over a month now when we requested for a full refund 5k!!! Still nothing!
September 28, 2023
Unprompted review
Reply from Tickets.lt
Dear Gabrielė Rumbaitė,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, September 28. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we would be very grateful if you could edit your review and report the resolution of your issue here. Also, you can change your rating about our support service here.
Thank you for your feedback and for using our services.
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I wish I had read the reviews before…
I wish I had read the reviews before booking a ticket with Tickets.Lt😔😔. The first name and the last name were switched around. When I called to request it to be sorted out, they asked me to submit a request. I did that, and I'm still waiting to hear back from them. I called the airline, and they informed me that my reservation has not been confirmed with them. I need to pay an additional £375. Therefore, they advised me to get a refund within the 24-hour period, as I'm entitled to a full refund without any charge. When I requested a refund, Tickets.Lt informed me that I have to pay £335, claiming that the airline is charging them that much. However, when I contacted the airline, they told me that isn't true. Legally, an airline cannot charge a customer for cancellation or name change if it's done within the 24-hour period. I asked them to provide written proof that the airline is charging them that amount for cancellations within the 24-hour period, but they said they don't do such a thing. I honestly don't understand how they got away with it.
August 7, 2023
Unprompted review
Reply from Tickets.lt
Dear Faduma,
First of all, we apologize for the long wait for a response to your review.
When processing all ticket refund requests, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate the penalties for the refund procedure.
The details of the calculation of the amount to be returned were sent to you by email on the day the return request was processed. This is an official letter from us, we work openly.
As for making changes to the personal data of passengers, the application was successfully processed after the buyer made an additional payment.
There are also no hidden fees.
Miscalculations of the amounts for the changes were also sent to the buyer's email by letter.
Also, we have provided answers to your letters. There are no applications from you in our system without a response from our company.
If you have any further questions, please contact us!
The worst company ever
The worst company ever! Dont buy tickets through tickets.lt I ordered 3 tickets from Lithuania to Alicante, Spain. They charged my account for 776 Eur right away and then they send an email that tickeys are more expensive niw and I have to pay 600 Eur more. Of course I didnt want to pay and asked them to cancel this offer because I dont want to pay that much. I have still been waiting for a refund for 2 months, contacted customer care but all they say - wait.... I am loosing my hope to get the money back.
Update: 25 07 2023. Finally we got the money back but after a bad rating here they reacted quickly.
June 2, 2023
Unprompted review
Reply from Tickets.lt
Dear Ausra Spingyte,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, July 24th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Worst customer experience ever
Worst customer experience ever. It was a mistake (error on dates) that I discovered 5 minutes after buying : no chance to cancel or rebook with corect dates, no chance to change dates (they counted fines more than double price in comparison with initial flight price.). Avoid tickets.lt !!!
June 5, 2023
Unprompted review
Reply from Tickets.lt
Hello!
First of all, we want to inform you that we coordinate all requests - for the return of tickets or for making changes to tickets - with the airline. We have sent your application for changing the date/route in the order to the airline for consideration and sent you an up-to-date invoice for payment of the changes. Since the buyer did not make an additional payment for the changes on time, the application was automatically closed.
Regarding ticket refunds:
When processing all ticket refund requests, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate the penalties for the refund procedure.
If you wish to familiarize yourself with the fare rules that apply to your order, you can do this right now, in your personal account, by clicking on the "Fare Rules" section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to return funds only for some unused airport taxes and taxes. The ticket fare and payment system markup are non-refundable. The service fee of our agency for processing the request is also non-refundable, the payment system markup that is charged for the initial payment. By applying these fines, the amount to be returned exceeded the service fee of our agency. Unfortunately, according to the airline's fare rules, your tickets are non-refundable.
Never again
This company is making check-ins on behalf of a client and then the client cannot manage the booking. I can't access my booking on the airline website, couldn't make any changes, they have assigned the worst possible seats. We are traveling as a family and our seats are not together. Writing it here so that the company could learn something new - if a family is traveling together there is a 100% chance they will want to sit together on the plane (you know, it helps with the kids and it's just fun to travel together). I know it is hard to imagine, but it is a fact. Not to mention the hell I am going through right with the airline trying to update my booking, spent an hour on the line already, and still no luck... tickets.lt makes your life harder.
April 11, 2023
Unprompted review
Reply from Tickets.lt
Dear Natan Avidan,
We have already sent you all the information on your order to the buyer's email. We ask you to check the buyer's email inbox.
We apologize if the response was long for you.
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Total disaster!
The experience was terrible. Never order tickets via this platform!! The flights were canceled just after our booking and we did not receive refund yet! The flights cancelation happened three months ago. All what we get, is a kind explanation that the airlines agency did not refund them yet. But its a lie! We have contact directly airlines regarding the refund and got the answer that money were transferred to tickets.lt long time ago! But we did not get anything so far! Be careful and choose another platform for your journeys if you care about your stress level and money!
March 14, 2023
Unprompted review
Reply from Tickets.lt
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out yesterday, March 15th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
Terrible experience
Terrible experience!
After my flight was canceled, cose of the airline mistake, airlines agreed to make a refund. 3 months later, after numerous emails and calls, my money still not refunded and im just getting repeated answers that "has already been calculated and now my colleagues from the financial department doing their best to make sure your funds will be back in your bank account as soon as possible"
January 6, 2023
Unprompted review
Reply from Tickets.lt
Hello!
We sincerely apologize for the delay in refunds. On the part of our agency, the return was made today, March 6th. Usually, funds are credited to the buyer's account within 1-3 working banking days. If the funds have not been credited to your account by the end of this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
In addition, we will be very grateful to you if you can edit your review and rating about the work of our company after receiving the funds.
Thank you for your feedback and for using our services.
I cancelled a ticket I bought with…
I cancelled a ticket I bought with Tickets.lt. I received a countdown of 3 hours to do the ticket cancelation and request a refund. I missed that chance and I had to do it egain. From €1800 that was the initial payment, 12 hours after was £1114. Thanks to Ellie support from Skyscanner team, Itickets.lt finally returned my money after 4 months.
October 27, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out on February 23, 2023. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Tragic company
In July, we cancelled our flight to Paris since scheduled time was changed by two days. I contacted tickets.lt about it, and they said no worries, money will be returned. I have contacted them few times, said that haven't received money from airlines and only then it will reach me. No response from their side since today, when I repeatedly contacted them again. More than half a year has passed, still no money have been refunded. Worse experience ever, do not recommend.
July 15, 2022
Unprompted review
Reply from Tickets.lt
Hello!
Your ticket refund request has been forwarded by our specialists to the airline. Unfortunately, the airline has not yet received a response. As soon as the airline authorizes the application, we will inform you by email.
We understand how important it is now for everyone to get compensation for their tickets. However, until the airline authorizes the return of your tickets, we are unable to technically process your application. In this connection, we have to wait.
We do not relieve ourselves of our responsibilities, however, we are forced to follow the procedures and regulations established by the airlines.
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Scam site avoid at all costs
Scam site avoid at all costs. My wife was trying to purchase flight tickets to Dubai for our anniversary via Skyscanner and the next thing she has 100 euros taken from her bank account and email from tickets.lt saying she has successfully registered with their site. No sign of any booking and when she emailed they said they had no record of her email address, even though they sent her an email first!
January 24, 2023
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Worst experience ever
My family nearly lost our holiday. My son in law bought tickets from tickets.lt to go to Antalya.When flights have been canceled we didn’t get message from them, actually airlines informed us just less than a week before flights.We communicated with airlines and they told that refund was taken place on 12/04/2022, although tickets.lt kept saying they are awaiting money from airlines.Last email from tickets lt was in October saying that refund will be issued in 7 days.Unfortunately we are now in mid January and no refund…yet. We are not sure now if we even will be able to get it…
April 13, 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Flight cancelled, no refunds
I would like to share our experience with tickets.lt
There’s no doubt that we never ever would use them again.We have bought tickets to Turkey last year in April. Unfortunately airlines cancelled our flights. There were no problems with airlines, they sent refund to tickets.lt straight away.We contacted tickets.lt on numerous occasions but still didn’t get our money back.
No one can tell how long we will have to wait….
April 14, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out today, January 24th. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
Okay
I have used these services before but the flight was cancelled. Even though I had to wait for my return for about 2 years, I did receive it eventually so at least the company will responsibly give you your money back if something goes wrong. after I wrote a review on trustpilot about my experience the company was very swift to return the money which was pleasantly surprising.
December 19, 2022
Unprompted review
Reply from Tickets.lt
Hello!
We apologize for the delay in returning.
On the part of our agency, the return was carried out today, January 11th. Funds are credited to the buyer's account within 1 to 3 working banking days. If after the expiration of this period the funds have not been credited to your account, we will provide you with a confirmation of the return. With it, you can contact the bank and clarify the status of the transaction.
We will be very grateful to you if you could edit your review and rating about the work of our company after receiving the funds.
Thank you for your review and for using our services.
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Just a SCAMMMMM!!!! STAY away from tickets.lt !!!!
What of the worst experience ever happened. Just go around and pay a bit more, just do not buy ticket from this site. Because you will have more problems if something goes wrong, no money no flight.
Also I see from their comments to other reviewies, they just double down, because they know that for normal people go to the court with them are not an option.
This website is a SCAM!!!!
November 30, 2022
Unprompted review
Reply from Tickets.lt
Hello!
Thank you for your feedback.
Unfortunately, we were unable to identify you as a buyer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or the customer's email address.
Do not buy from them!!!
The worst ever customer experience I have had.
First I payed 200 eur only for service fee to change dates, when KLM directly to them was offering it for free. Ok, its my bad.
Problems started later. KLM has cancelled connection flights, and was offering me other options, but since I bought tickets through tickets.lt, they said I have to confirm changes through them. I have emailed tickets.lt - no reply, i repeated email, still no reply, i was emailing them 4 weeks and they never replied to me. Then I called them, and they said that no flights are cancelled and everything goes by plan!
I contacted KLM, flights were cancelled. 3 weeks left to my flights, but tickets.lt still has no info! 2 weeks prior departure I get email that I have to confirm changes since flights are cancelled. I confirmed. And I received completely different itinerary than i was confirming! AMS - Salt lake became AMS- Chile with 1 year connection wait time! This is ridiculous, i never was treated as bad.
PS After they informed me here, that everything is fixed, i still got tickets with wrong connection country. Bravo tickets.lt 😄 I give you -1 star
December 12, 2022
Unprompted review
Reply from Tickets.lt
Hello!
According to the information in the system, we have already sent you the correct information on your tickets to the buyer's email. Please clarify whether you have now received a correct consultation from us by email?
If you have any further questions, please let us know.
We will be very grateful to you if you could edit your review and rating about the work of our company.
Thank you for your review and for using our services.
impunity is their greatest strength
As you may noticed that they are hiding behind multiple countries so it would be basically impossible to contact them or identify them if you want to provide consumer rights complaint.
So basically if you want but tickets from them be assured that if you have some question or inquires or you would like to return the tickets, you basically lost your money.
Hope these kinds of organisations will be closed soon.
December 5, 2022
Unprompted review
Reply from Tickets.lt
Dear Customer,
We have already responded to the feedback you left earlier. Each client can familiarize himself with the fare rules of the airline even before paying for the tickets, so that in case of changes in their plans, you know what actions can be taken with the tickets.
Unfortunately, your tickets are non-refundable and we do not have the ability to change the fare rules that the airline has set.
It is not our decision not to refund your tickets.
We are sorry that you had such a negative experience with our company. We always try to answer each client as quickly as possible and help resolve the issue. But, unfortunately, in this case, the return procedure does not depend only on us.
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