Timepeaks Reviews 

117
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I received a used watch with documented history of re-polishing in perfect, near new condition. The article was better than expected. My questions before purchase were answered quickly, service and d... See more

Rated 5 out of 5 stars

After buying several watches at fixed price from them I can highly recommend using Timepeaks. Paying via PayPal is very easy and shipping is very fast. Packaging has always been very secure and th... See more

Rated 5 out of 5 stars

I bought Omega Speedmaster Professional Moon Watch from Timepeak. Described condition is B, but real merchandise is very beautiful and I was surprised. Certainly used watch. but very very slight s... See more

Rated 4 out of 5 stars

whole process quite smooth Response to messages timely Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points... See more

Company details

  1. Watch Store
  2. also in
  3. Consignment Shop
  4. Jewelry Store

Written by the company

Timepeaks is a marketplace for pre-owned and new luxury watches, based in Shibuya, Tokyo. It is operated by Leatherball, Inc., founded in 2005. We have handled more than 20,000 watches to date, and customers in over 80 countries have bought through the site. Every listing is a single piece. Our stock comes from established watch dealers and specialist shops across Japan - the domestic market that most overseas buyers cannot reach directly - and covers Rolex, Omega, Grand Seiko, Cartier, Chanel and other major brands. Each watch is checked by our two in-house certified appraisers before it is listed. When a piece sells, it is not restocked. We ship worldwide by DHL or UPS, insured and door to door, and handle export from Japan ourselves. Payment is by PayPal, bank transfer or Wise, and card payment is available without a PayPal account. All correspondence is in English. A few things worth knowing before you buy. Import duty and local taxes are the buyer's responsibility and vary by country. A small number of countries cannot be served, because insured delivery of high-value watches is not available there. If anything about a listing is unclear, ask us before ordering - we answer questions about specific pieces every day.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.7

All reviews

(117)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Process works really well

Process works really well. No issues. Very quick. Watch description want accurate by the initial vendor as the watch is a lot cleaner. Only suggestion is that the website be made quicker, but I suspect that is back end computing power, definitely not a sales issue.

December 26, 2020
Unprompted review
Rated 5 out of 5 stars

Trusted seller

Good communication, fast shipping, trusted seller. The watch is better than expected. The condition is almost perfect and the quality is excellent.

November 4, 2020
Unprompted review
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Rated 5 out of 5 stars

second purchase from timepeaks.

second purchase from timepeaks.
replies are prompt and the timepieces are as described.
courier delivery was quick as well.
will deal with them again.
thank you, timepeaks.

October 31, 2020
Unprompted review
Rated 1 out of 5 stars

Broken disfunctional bvlgari timepiece and no customer support

My order of a bvlgari watch was recieved as per the description but has stopped working after less than 10 uses and just over 1 month.
The customer care do not assist after an initial email response and are willing to assist further.

Quality and guarantee are assured but this is not my experience and hope that the timepiece is genuine as stated.

I now have my doubts and appalled at the service recieved after reading all the so called credible reviews!!!

October 16, 2020
Unprompted review
Timepeaks logo

Reply from Timepeaks

We are sorry. A watch that stops working within a month is bad enough; being left without support after one reply makes it worse, and that part was entirely within our control.

Support is now handled in English and condition disputes are escalated rather than closed after a single response.

You also mention doubts about whether the watch was genuine. If that question is still open for you, we want to answer it properly - please send us your order number and we will look at the record for that specific watch.

Rated 5 out of 5 stars

Great product, prompt support, smooth transaction and fast shipping

I was very delighted to find a rare and discontinued A Lange & Söhne piece with reasonable price on Timepeaks. I quickly registered an account, clarified a question and placed my order. A few days later, my package arrived and I am very pleased with my purchase.

Many thanks to the Timepeaks team for the great product, prompt customer support, smooth transaction and fast shipping.

October 12, 2020
Unprompted review
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Rated 5 out of 5 stars

The buying experience has always been a…

The buying experience has always been a breeze. And I always feel safe buying from Timepeaks. In fact, this is the 3rd watch I've bought from Timepeaks. And they've always came to me in better condition than I'd expected from the description.

However, I've find that in the past year or so, the prices have gone up so much that many of the pre-owned pieces are more expensive than new ones. I really hope that you'll look into the recent pricing of your watches.

I really want to continue shipping with Timepeaks, but current prices means only once in a while that I got the jackpot.

August 20, 2020
Unprompted review
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Rated 5 out of 5 stars

Using the 'buy it now' option I…

Using the 'buy it now' option I purchased an Omega Seamaster 2234.50. The transaction was very easy and the watch arrived in California much earlier than I expected.

I took it to my watch repair guy in Del Mar and he confirmed that it was in very good shape and within +/- 5 sec/day.

I am very happy and will use this site for any future purchases.

Thank you

August 2, 2020
Unprompted review
Rated 1 out of 5 stars

I bought a zenith el primero but it…

I bought a zenith el primero but it came to me borken(not running). I went to a watch repair shop. luckily it happens to be a screw that fell off, which is a easy fix. but I'm very disappointed in timepeak's support service.I don't get any response back until I chased them for two days. I have bought 4 watches from them but the only response is telling me there is nothing wrong with the watch and I need to wind the watch? i'm really disappointed in their effort to help your customer. absolutely the worst customer service. no effort to resolve issues at all.

July 30, 2020
Unprompted review
Timepeaks logo

Reply from Timepeaks

Thank you for writing, and we are sorry - particularly because you had bought from us four times before this.

Chasing us for two days and then being told to wind the watch is not support. The problem turned out to be a loose screw, which is exactly the kind of thing we should have looked into rather than dismissed.

Support is now handled in English and issues like this are escalated instead of closed with a stock answer. We are sorry we lost a repeat customer this way.

Rated 5 out of 5 stars

Very good experience

Very good experience, from Japan to Italy in few days, no problems during the entire shipping period and the product is in very good condition. 5/5!

July 29, 2020
Unprompted review
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Rated 5 out of 5 stars

Excellent service

The whole experience was very nice, from the first step till the last. The product description was spot on, the shipping was fast and I received frequent updates about the purchase status. Thank you for your business!

July 21, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad

Very bad, not recomended for buy or sell rolex

July 20, 2020
Unprompted review
Timepeaks logo

Reply from Timepeaks

Thank you for the honest verdict. We would rather read it than not know.

If you are willing to tell us what went wrong - buying, selling, or both - we would like to hear it.

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