Timepeaks Reviews 

117
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I received a used watch with documented history of re-polishing in perfect, near new condition. The article was better than expected. My questions before purchase were answered quickly, service and d... See more

Rated 5 out of 5 stars

After buying several watches at fixed price from them I can highly recommend using Timepeaks. Paying via PayPal is very easy and shipping is very fast. Packaging has always been very secure and th... See more

Rated 5 out of 5 stars

I bought Omega Speedmaster Professional Moon Watch from Timepeak. Described condition is B, but real merchandise is very beautiful and I was surprised. Certainly used watch. but very very slight s... See more

Rated 4 out of 5 stars

whole process quite smooth Response to messages timely Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points... See more

Company details

  1. Watch Store
  2. also in
  3. Consignment Shop
  4. Jewelry Store

Written by the company

Timepeaks is a marketplace for pre-owned and new luxury watches, based in Shibuya, Tokyo. It is operated by Leatherball, Inc., founded in 2005. We have handled more than 20,000 watches to date, and customers in over 80 countries have bought through the site. Every listing is a single piece. Our stock comes from established watch dealers and specialist shops across Japan - the domestic market that most overseas buyers cannot reach directly - and covers Rolex, Omega, Grand Seiko, Cartier, Chanel and other major brands. Each watch is checked by our two in-house certified appraisers before it is listed. When a piece sells, it is not restocked. We ship worldwide by DHL or UPS, insured and door to door, and handle export from Japan ourselves. Payment is by PayPal, bank transfer or Wise, and card payment is available without a PayPal account. All correspondence is in English. A few things worth knowing before you buy. Import duty and local taxes are the buyer's responsibility and vary by country. A small number of countries cannot be served, because insured delivery of high-value watches is not available there. If anything about a listing is unclear, ask us before ordering - we answer questions about specific pieces every day.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.7

All reviews

(117)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Sure its a great site to bid on

Sure its a great site to bid on, but if you're an English speaker and in my case needed a refund, no one speaks English. This is ridiculous for a high end watch auction site targeting english speaking clients even if we are in the minority. Its been 2 days and still no refund. I bought a watch and was told it was sold elsewhere.

May 20, 2020
Unprompted review
Timepeaks logo

Reply from Timepeaks

Thank you for writing, and we are sorry on both counts.

Being unable to reach anyone in English while waiting on a refund is not acceptable for a site selling to buyers worldwide. Support is now handled in English.

The second part - being told the watch had sold elsewhere - happens because every listing is a single piece held in a partner shop, and occasionally one sells there before our system catches up. That is our problem to manage, not yours to absorb, and it should never come with a refund you have to chase.

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Rated 5 out of 5 stars

Great service that puts buyers’ interest first

I deal with several online auction sites and reseller sites and so far Timepeaks is my top recommendation.

Biggest reason is that it takes the trouble to screen the watches you buy before they are sent to you. I have had several transactions stopped by Timepeaks because on inspection, the watches weren’t in the advertised condition or the sellers were judged not reliable. It is not in Timepeaks’ interest to stop a sale as they forgo their fee and have to go to the trouble to administer a full refund. But it is clearly playing a long game by putting buyer interest first; and with me it is working.

I would also add Timepeaks is a great way to shop the numerous watch dealers in Japan and that opens the door to rarely seen models and limited editions, often in pristine condition.

Highly recommended

May 19, 2020
Unprompted review
Rated 5 out of 5 stars

Very interesting alternative for watch buyers to explore Japanese market

I have bought 4 watches from Timepeaks. All 4 have been better then the discription said eg over my expectations.
One of them ( automatic ) have bad reserve, it stops after only 6 hours, but that watch is 26 years old so it’s not That strange.

Transactions have been smooth and communication okey.

I would really recommend Timepeaks

May 19, 2020
Unprompted review
Rated 4 out of 5 stars

Maiden purchase

whole process quite smooth
Response to messages timely
Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points covered.

Condition of watch received is in line with description

Happy to use Timepeaks again

May 18, 2020
Unprompted review
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Rated 5 out of 5 stars

Great site and service

Bought 2 watches from Timepeaks and the whole process was easy and convenient. Both watches arrived quickly and very well packaged and both were in excellent condition, even better than I expected. Will definitely buy from them again in the future.

April 12, 2020
Unprompted review
Rated 1 out of 5 stars

First time buy on timepeaks but very…

First time buy on timepeaks but very disappointed cause recive wacth with scratches at watch screen. Why can this happen because timepeaks say check by professional.. Very bad servis negligent

January 9, 2020
Unprompted review
Timepeaks logo

Reply from Timepeaks

Thank you for the feedback, and we are sorry the watch did not match how we described it.

You quoted our own claim back at us, and you were right to. If we say a watch is checked by professionals, the description you read has to reflect what arrives. In your case it did not.

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Rated 5 out of 5 stars

Easy and safe transaction

I am completely pleased with how easy the transaction went and with the security measures they go trough to confirm you identity and make the transaction safe. They have a great selection at competitive prices. I will purchase there again.

December 17, 2019
Unprompted review
Rated 4 out of 5 stars

Japanese Shopping Experience, Full of Quirks but delightful

I've never used Timepeaks, but having visited the shops of Japan before, the concept made sense. The watch I purchased was in amazing condition, looked brand new even though it's almost 20 years old. However, a few criticisms

1) the pictures on the site seem to be of a consistent format. While this is uniform, it makes it difficult to tell what condition watch you will be getting. More closeups at least to show the details would be great

2)international shipping is slow. My purchase took 2 weeks to come in

3) Updates after purchase. This was a pleasant surprise for me; the listing only had the watch, and said no box or papers. So imagine my surprise when I opened my package and I had both! If Timepeaks is going to go through the effort of verifying the watch, they should send you updates pictures and description

4)If you are this far, you already know this, but the website is difficult to search on. The website is clearly built on a filtered backend, but there is no way to actually use these filters. You just have to hope you get lucky when you search, as the details provided by the sellers can be slim to none. Luckily, once you find a watch, you can rest assured you will be receiving an amazing piece, but for the fees paid, the website could use improving. I plan on continuing to try to shop here, even if the searching is difficult

December 11, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect transaction

Having not purchased anything via Timepeaks, I was a little apprehensive. However, Ican say now that things are complete and I have received my item, that I am more than pleased with how things worked. The communication was 1st rate even despite the language difference. Once the purchase was initiated, it was easy to follow the steps of the process. Item arrived in fantastic shape and at this point, ai couldn't be more pleased. Will definitely look to do more business through TimePeak.

December 11, 2019
Unprompted review
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Rated 5 out of 5 stars

Great transaction

The transaction was very smooth with notifications in every step of the process. The quality of the watch is very good, no scratches at all, accuracy is much better than the official spec. I am super happy with my purchase and I can highly recommend the Timepeaks service !!

December 6, 2019
Unprompted review
Rated 5 out of 5 stars

This is my first time using Timepeaks…

This is my first time using Timepeaks for buying a watch from abroad & through auction. Before i using Timepeaks, i try to find a review about it, every review that i read said that Timepeaks is a trustworthy seller & also the price is very reasonable.
The condition of the watch match the description, stress-free because the Timepeaks team is always updated the status of the watch, and if you asking about the watch they will response in no time. Last but not least, their apps really makes everything easier.
Thank you so much Timepeaks for you excellent services.

December 4, 2019
Unprompted review
Rated 5 out of 5 stars

Happy with the experience (and also the watch bought)

Just received my GS watch, bought via Timepeaks. This is my first luxury watch I tell you, supposed to be nervous for a first timer spending huge sum buying luxury watch from oversea.... but no, it had been a pleasant experience. Timepeaks is recommended, I'll go back.

November 25, 2019
Unprompted review
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Rated 5 out of 5 stars

Pleasant experience

My first experience buying from Timepeaks and I am really pleased with the service. First off, the watch condition is as described. I did requested for more pictures when Timepeaks received the watch from the seller and they did as requested. The watch condition is as described too.
Shipping was pretty fast too. One thing I wish they could offer is different mode of shipment. Instead of using EMS, maybe add in options like DHL or Fedex.

November 13, 2019
Unprompted review

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