Timepeaks Reviews 

117
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I received a used watch with documented history of re-polishing in perfect, near new condition. The article was better than expected. My questions before purchase were answered quickly, service and d... See more

Rated 5 out of 5 stars

After buying several watches at fixed price from them I can highly recommend using Timepeaks. Paying via PayPal is very easy and shipping is very fast. Packaging has always been very secure and th... See more

Rated 5 out of 5 stars

I bought Omega Speedmaster Professional Moon Watch from Timepeak. Described condition is B, but real merchandise is very beautiful and I was surprised. Certainly used watch. but very very slight s... See more

Rated 4 out of 5 stars

whole process quite smooth Response to messages timely Staff communicates in English which is good, though not as fluent which is not unexpected. So replies tend to be brief, though main points... See more

Company details

  1. Watch Store
  2. also in
  3. Consignment Shop
  4. Jewelry Store

Written by the company

Timepeaks is a marketplace for pre-owned and new luxury watches, based in Shibuya, Tokyo. It is operated by Leatherball, Inc., founded in 2005. We have handled more than 20,000 watches to date, and customers in over 80 countries have bought through the site. Every listing is a single piece. Our stock comes from established watch dealers and specialist shops across Japan - the domestic market that most overseas buyers cannot reach directly - and covers Rolex, Omega, Grand Seiko, Cartier, Chanel and other major brands. Each watch is checked by our two in-house certified appraisers before it is listed. When a piece sells, it is not restocked. We ship worldwide by DHL or UPS, insured and door to door, and handle export from Japan ourselves. Payment is by PayPal, bank transfer or Wise, and card payment is available without a PayPal account. All correspondence is in English. A few things worth knowing before you buy. Import duty and local taxes are the buyer's responsibility and vary by country. A small number of countries cannot be served, because insured delivery of high-value watches is not available there. If anything about a listing is unclear, ask us before ordering - we answer questions about specific pieces every day.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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4.7

All reviews

(117)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with purchase

Came across Timepeaks while searching for a Omega 3559.32. Found a few on auction and could easily save as favourites as i contemplate making a bid or offer.

Had my doubts on making an online purchase especially on a site i wasn't yet familiar with. The price was really competitive for the model which made it more appealing to give it deeper consideration. A guarantee that the watch is authentic helps but trust is hard earned.

With the watch now in hand, it looks and feels really good and believe that the watch is authentic. Time will tell when i bring the watch to the service center but until then, ignorance is bliss.

Understanding the site was easy. There is always an information button next to the description to explain what it means. I found that Item Type is something important to understand though i admit that i just went with what was a "normal item" as it was just easier to have to think less.

The experience was really good. Questions asked were replied to quickly and when i won the auction, the email instructions on payment and next steps were clear.

Delivery was fast and without fuss. Not relevant to the service from TimePeaks, but EMS post tracking experience though could be better. To track the delivery, i first had to check through the Japan EMS site, then once its leaves the custom, the update stops there. To follow up, i had to track it then on the local Singapore EMS site and followed the progress.

While i don't make frequent purchases for watches, last purchase was 5 years ago, i would revisit TimePeaks if i was searching for that something which is more uncommon and unavailable locally.

For those more price sensitive, you should know that i saved almost $2.5K from my next considered option on the same model from another online watch site. And that's after delivery, auction fee, and local taxes.

Its a good site and hopefully this review helps to clarify some doubts.

September 12, 2019
Unprompted review
Rated 5 out of 5 stars

Easy to use and able to find some good deals!

Easy to use and able to ask questions before purchase. The only hidden cost will be the GST. Would be good if the purchase could be processed without any local tax. Watch came as shown and is my first GS in my collection. Delivery was good and watch box is packed well.

July 1, 2019
Unprompted review
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Rated 5 out of 5 stars

Recommend!

I have made multiple purchases with Timepeaks and it was very pleasant. Staffs responses are usually quick and to the point. No hidden fees with quick and secure shipping.

The only thing you have to fully understand is the Item Type, as it affects the turn around time.

I will certainly recommend it!

Thank you!

May 19, 2019
Unprompted review
Rated 1 out of 5 stars

I bought a Tag Heuer SEL and it is…

I bought a Tag Heuer SEL and it is clearly fake. Timepeaks claims that they validate authenticity by buying the watches then verifying whether they are fake or not. Clearly this wasn't done and now I have to jump through hoops to see if it is real. I have owned 5 various SEL models over the years and you can tell something is off. I would gladly pusue the long route if they had in fact done their due diligence as stated on their website. I would be wary of buying a really expensive watch from here.

March 14, 2019
Unprompted review
Timepeaks logo

Reply from Timepeaks

Thank you for raising this. An authenticity concern is the most serious thing a buyer can report to us, and leaving it unanswered was the wrong response.

Watches we handle are checked by certified appraisers in Japan before they are listed. If a piece is ever found to be other than described, we want to know, and we will investigate it rather than put the burden on the buyer.

You should not have to jump through hoops to get an answer from us.

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Rated 4 out of 5 stars

Up front fees and charges

Up front fees and charges. Easy to use. Has to select a better domestic courier for my country Singapore. Singpost or Singapore post was selected which is the worst courier of all. Never felt safe when my items are with singpost

March 2, 2019
Unprompted review
Rated 1 out of 5 stars

same as the other reviewer found a good…

same as the other reviewer found a good deal on watch and the timepeaks thieves decide to keep it. how do i know this? they couldnt supply me documents on sale of item. dont waste your time with these crooks, aka timepeaks.

February 12, 2019
Unprompted review
Rated 5 out of 5 stars

Great people, great service, great watches

I've sold and purchased several watches through Timepeaks, and have nothing but great things to say about their service and professionalism. I currently live in Tokyo and have had the privilege to stop by their offices in Shibuya on a few occasions. Great people, great service, great watches.

February 3, 2019
Unprompted review
Rated 5 out of 5 stars

Great products and very competitive…

Great products and very competitive pricing, I purchased an older Speedmaster from Timepeaks and the product was in very good condition and arrived quickly to my home in Auckland, New Zealand. Will definitely use this site again.

December 19, 2018
Unprompted review
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Rated 5 out of 5 stars

First purchase through Timepeaks

First purchase through Timepeaks. All went extremely well and the watch was delivered as advertised (Omega Speedmaster Racing). As a foreign buyer its hard to extract more details from the often linked weblinks and the watch information on the Timepeaks site can be very limited. For growth in the International market, improvements in that respect are recommended, especially if wanting to compete with Chrono24 which appears to have the Lionshare of the market.

December 13, 2018
Unprompted review
Rated 5 out of 5 stars

Recently purchased an Oris Divers 65…

Recently purchased an Oris Divers 65 Bronze Bezel(used) and a Seiko Credor GCBT 993(used) from Timepeaks..the watches were as advertised and they were both shipped professionally ..it was a pleasure dealing with Timepeaks and I look forward to doing business with them in the near future..

December 12, 2018
Unprompted review
Rated 5 out of 5 stars

Grand Seiko purchase A+++

Hi

I bought a JDM GS SBGA041 from a Rakuten auction and are super happy with the watch and the way TimePeaks handled the transaction. The condition of the watch was at least as good as described and in fact better than expected.

I did not have to pay shop tax, which I would have done if I had used buyee.com and also the correct insurance cover was automatically applied on shipping.

I was very impressed with the speed any issues that came up were dealt with and questions responded to via the chat. For example for this transaction there was a delay between me buying and paying through the app, and the actual purchasing of the watch (4 days as I remember) due to the Rakuten listing not actually starting until a later date. This was explained to me over the chat.

I would definitely use this service again. Many thanks.

December 11, 2018
Unprompted review
Rated 5 out of 5 stars

Just received my prized Grand Seiko…

Just received my prized Grand Seiko spring drive and can’t be happier.
Thank you to the team for your email response and assurance especially this is my first purchase from TP.

Will use your platform again !

December 11, 2018
Unprompted review
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Rated 5 out of 5 stars

I just received the Omega seamaster 200…

I just received the Omega seamaster 200 SHOM . Wonderful experience to have a great service and communication. The watch is absolutely better than the photos. I will keep looking any watch in timepeaks. Thank you!

December 10, 2018
Unprompted review
Rated 2 out of 5 stars

It’s is my best online app however,

It’s is my best online app however,
1- very slow in Internationa shipping they do a lot of mistakes with writing the correct address.
2- I bought and item once and after payment they claim that the watch is no longer available and they refund me my money but I think that was not quality or fair . It was a gift for someone and I got embarrassed!

November 19, 2018
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, Professional, Easy and fast communication! I recommend Timepeaks!

October 29, 2018
Unprompted review

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