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tippers.com Reviews 379

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TrustScore 4.5 out of 5

4.6

Hardware Store
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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more

Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company

Great company, excellent staff who are always helpful and the product range is amazing. I always use Tippers for any project I am doing

February 22, 2026
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Rated 5 out of 5 stars

Sheet ply

Ease of ordering, delivered when i wanted it, top driver happy & courtious, what more could you want from a company

February 1, 2026
Rated 1 out of 5 stars

no delviery date was given

no delviery date was given, after we followed up, although we requested for 48 hours notice we were given only 4 hours notice, and since no reply came for the bleow email so we had to keep our cars at the road all day inconviencing our neighbours ( as we are located in a tight corner)
2 - only proforma invoice/quote was sent we need actual invoice for our records
3 - some of the wood (atleast 3 cuts of 1.6 metres have defects and are broken)
4 - although we requested the 45 mms be cut in two they were not
It was all done in a hurry we think - the man who dropped it off was in such a rush - but he has a picture of one of the broken pieces.


Edits

No email was provided for delivery

i asked if additional payment request for cutting could be sorted with office but it was not followed up with me

i do not wish to speak to the same person but a senior manager who can address these in a more diplomatic fashion and provide refund for the broken timber lengths

January 27, 2026
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Reply from tippers.com

Hi, thank you for your feedback. We’re sorry to hear you were disappointed with your experience.

Following a full review of your order and our delivery process, we can confirm the following:

Delivery notification was provided with 48 hours’ notice via email.

Our drivers are able to allow a reasonable amount of time on site; however, they are not able to wait while every individual length of timber is inspected before departure.

With regard to the additional cutting request, this could not be completed as the order had not yet been paid for. As standard policy, we are only able to process cutting services once full payment has been received.

If you would like to discuss this further, please contact Matt, our Timber Centre Manager, on 01543 440033, who will be happy to assist.

Kind regards,
Tippers Customer Service Team

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