I cant express how easy my experience was a courier picked up my phone at an arranged time i was able to log into a web site which kept me up to date what the status of my repair was. I was informed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then... See more
Company replied
Very impressed with speed of service, communication and the manner in which my phone enquiries were handled. Very much in contrast to cobtacting samsung who TMT work on behalf of. Despatched ring on... See more
Company replied
Excellent service! I sent them my Samsung ring on Thursday and I got a replacement back on Sunday. Works perfectly fine and I was kept informed about every step. Great service, highly recommended them... See more
Company replied
Company details
Information provided by various external sources
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Contact info
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, United Kingdom
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Brilliant sevice
Professioal experince, great keeping updated, best of all polite and helpful, Even a follow up call to check everything was okay.
Excellent
May 12, 2026
Reply from TMT First
Hi there, Graham.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
TMT support
My local, Samsung authorised repair centre at EE said warrenty wouldn't cover my LED issue so wanted to charge me £700+ to repair the whole phone instead. I went through Samsung Support and they then guided me to TMT who repaired my phone through my warranty instead. No hassle, process was picked up and returned within 5 working days. Phone is brand new - Galaxy Z Fold 6👍🏼
May 18, 2026
Reply from TMT First
Hi there, Davies.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great service
Great service, repaired my phone quickky. My phone was returned to me within 1 week. I would definately used them again.
Thank you so much
May 14, 2026
Unprompted review
Reply from TMT First
Hi there, Miss Dee.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Neil.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Sent my phone back under gaurantee as…
Sent my phone back under gaurantee as it had a sensor error when trying to charge. The repair has been turned around in less than a week. Returned to me very well pack too. Many thanks to everyone envolved.
May 15, 2026
Reply from TMT First
Hi there, Shane.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Good company
Good company, between receiving my damaged phone, fixing it and sending it back to me was only 3 to 4 days. Phone fixed perfectly
April 27, 2026
Unprompted review
Reply from TMT First
Hi there, Kylie.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
fast service and great work thank you
May 10, 2026
Unprompted review
Reply from TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Good comunication and delivery service
May 14, 2026
Reply from TMT First
Hi there, Corinne.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi there, Chris.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
A very quick response to my repair and…
A very quick response to my repair and my ear buds were returned a few days after being collected. Excellent service
May 13, 2026
Reply from TMT First
Hi there, Mr Yates.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
I got my phone fix paid £200 and a week…
I got my phone fix paid £200 and a week later dead pixels appeared again and when asked to fixed it they quoted £200 again. No dropping or damage to the phone just appeared again.
May 14, 2026
Unprompted review
Reply from TMT First
Hi there, Prudent.
Thank you for leaving feedback.
When reviewing your order it shows that the dead pixels on your screen were caused by impact puncture marks meaning the device would not be covered by the warranty.
I can see you requested the inspection to not go ahead and since, the device has now been returned unrepaired as requested.
Kind regards
Owen
Repair was quick
Repair was quick, informative and they did a whole system check list for my phone to boot.
Thanks Much!
May 14, 2026
Unprompted review
Reply from TMT First
Hi there, Rory.
Thank you for leaving feedback.
We are thrilled to hear that you had a great expierence here with us at TMT First.
Kind regards
Owen
Delighted with the service.
Efficient collection and return.
Excellent repair - great to see my watch working again.
May 13, 2026
Reply from TMT First
Hi there, Bennett.
Thank you for leaving feedback.
We are thrilled to hear that you had a great expierence here with us at TMT First.
Kind regards
Owen
Reply from TMT First
HI there, Ali.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great service
Great service ! I sent a pair of galaxy buds 3 pro for repair and my experience was great from the start to finish . After I sent them I received a call from their customer service to confirm that they had received them and after that I received another one in which they updated me with the outcome of the service in which they said that they replaced them free of charge. 5 out of 5 stars ! Thank you !
May 6, 2026
Unprompted review
Reply from TMT First
HI there, Sempastiano.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Perfect!
Very quick service & was kept fully updated throughout.
Product has come back very well packaged & works perfectly.
Thank you very much!
May 7, 2026
Unprompted review
Reply from TMT First
Hi Tom.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi Femi.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
So quick exellent service
May 10, 2026
Unprompted review
Reply from TMT First
Hi Emi.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
Reply from TMT First
Hi Anonymous.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
The Company kept me advised of progress…
The Company kept me advised of progress at all times by phone call, text and email.
I would happily recommend them to anyone
May 12, 2026
Unprompted review
Reply from TMT First
Hi Sandra.
Thank you for leaving feedback.
We are thrilled to heard that you had a great experience here with us at TMT First.
Kind regards
Owen
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