TopCashback Australia Reviews 

326
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the process easy and straightforward for earning cashback on everyday purchases, appreciating the significant savings and excellent value for money. Many people report receiving hundreds or even thousands of dollars back, highlighting the service's reliability and effectiveness. The overall user experience is frequently described as positive, with consumers recommending the platform for its ease of use and consistent payouts. However, some customers also noted that the pending times for cashback can be long or unclear. Additionally, a few other people also felt that some cashback was not tracked, declined, or never paid out, leading to frustration and disappointment.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy to use, simple,... See more

Payment

Customers had ambiguous experiences with payment, with many finding the process of buying gift cards and... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to navigate and use,... See more

Refund

Customers consistently note ambiguous experiences with refund, with many expressing frustration over declined... See more

Value for money

Reviewers mention positive feedback about value for money, consistently highlighting how easy it is to save... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Much much much better than ShopBack! The cashback percentage is generally higher and I haven’t received any rejections yet. However, the pending time is less clear than ShopBack but I don’t think it’... See more

Rated 5 out of 5 stars

Great site. I’ve legitimately saved thousands on big tech item purchases over the years and they’ve always come through approved. It just takes time —many weeks/months. I’ve also successfully had untr... See more

Rated 5 out of 5 stars

Definitely the best cashback site in Australia. Recently had a cashback that did not track due to a DOA laptop from Lenovo, I got assistance from an amazing rep which promptly sorted out the issue wit... See more

Rated 5 out of 5 stars

This has been an easy way to get a little back from my usual spending - it's great that there's no restrictions on the amount you can withdraw once the cash has been verified. So far the experience ha... See more


Company details

  1. Cashback Provider

Written by the company

Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online. Earning cashback is easy. Simply sign in (or join), search for your favourite merchant and click through to their website. That's it! From there you can shop as normal on their website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

326 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(326)

247 reviews in the last 12 months

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Rated 2 out of 5 stars

It took ages for the payment to become…

It took ages for the payment to become available.

March 4, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Mike Shams,
Thank you for your feedback. I’m sorry to hear that it took a long time for your payment to become available. We understand how frustrating delays can be when you’re expecting your cashback.

Cashback pay-outs typically take a minimum of around 12 weeks for confirmation and payment, and in some cases can take longer — particularly for subscriptions or travel bookings. We do our best to keep members updated throughout the process as the retailer validates the transaction. As soon as it is validated, you can cash out straight away without any delays.

We truly appreciate your patience and thank you for using TopCashback. If there’s anything further we can assist you with, please don’t hesitate to let us know.

Best Regards,
The TopCashback Team.

Rated 2 out of 5 stars

Get a big problem with payout…

Get a big problem with payout proceed,keeps showing my account got an error and cannot resolve it.

February 15, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi Ming Xia,

Thank you for reaching out here.

If you’re receiving an error message, please kindly raise a support ticket directly from the affected account so our team can investigate the issue further and assist with resolving it as quickly as possible.

Once submitted, the relevant team will review the details and get back to you with guidance.

We look forward to helping you get this sorted.

Best Regards,
TopCashback Team.

Rated 2 out of 5 stars

Good Deals < Bad Customer Service

Top Cashback provides some good deals with certain retailers. However, they’re ultimately let down by poor customer service.

February 16, 2026
Unprompted review
TopCashback Australia logo

Reply from TopCashback Australia

Hi John Rose,

Thank you for your feedback — we really appreciate you taking the time to share it.

We’re pleased to hear that you’ve found value in some of the deals we offer, but we’re genuinely sorry to learn that your experience with our customer service hasn’t met expectations.

We understand how important timely and helpful support is, especially when it comes to cashback queries, and we’re continuously working to improve our response times and overall service experience.

If there’s a specific issue that remains unresolved, we’d be more than happy to look into it further and assist you directly if you contact us on contact@topcashback.com.au

Best Regards,
TopCashback Team.

Rated 5 out of 5 stars

Easy to use.

Once installed, it easy to use. I enjoy shopping via the app and the rebates keeps adding up.
I've just withdrawn some of the rebates. It works!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

TopCashback have been awesome!

TopCashback have been awesome! Never had a drama with their service etc. they have always gone it to bat for me whenever a purchase didn’t track properly. They always (so far) get the correct cash back in the end. Thoroughly recommend TCB 👍🏼

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

TopCashback -wish I started using sooner

TopCashback is my 1st stop before I make any online transactions, I've been paid out many times to either bank or paypal, I've only been using it for several months - I wish I started using it sooner ⭐⭐⭐⭐⭐

February 1, 2026
Unprompted review

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