The whole process was efficient and informative from start to finish. We felt comfortable asking questions and the salesman answered them straight away which made it a stress free and enjoyable experi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My family have used Tracks since moving to the SW in 2009. We've purchased four Vitara 4 x 4s from them over this time and always had our cars serviced there. I cannot fault them or the cars. I picked... See more
Company replied
Previously damaged drivers side mirror and electric motor fell out after pothole jolt on Suzuki SX4. Taped it up with black tape. Took it into Suzuki Tracks Exeter for quote on Fri 14/11/25. Connectio... See more
Company replied
Warm ,friendly welcome and very smart staff. Was kept informed of the work by a colleague but the staff member over promised the time factor therefore under achieved ( was told ten minutes till my ca... See more
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Company details
Written by the company
We’re Tracks, the home of Suzuki in Exeter, specialising in new and used cars, vehicle aftercare and genuine parts. An award-winning family-run business established in 1991, we strive to create a unique, straightforward and relaxed car buying and servicing experience, treating our customers how we would like to be treated ourselves with friendly, honest service. Committed to giving our customers total peace of mind with their motoring, we’re the UK’s only Suzuki dealer to offer a lifetime warranty with every new and selected used cars. Highly rated for our customer service, we pride ourselves on our reputation winning Suzuki Dealer of the Year and voted one of the UK’s Best Dealerships to Work For.
Contact info
Alphin Brook Road, Marsh Barton, EX2 8QF, Exeter, United Kingdom
- 01392421333
- trackssuzuki.co.uk
4.9
Excellent
755 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
I have been delighted with every visit to Tracks Exeter since buying my Suzuki there in 2020. I trust them completely to look after my vehicle and me. It is reassuring to find the same staff still working there in sales, servicing and reception and it encourages me to think this is obviously a happy and rewarding company to work for.
August 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Margaret, thank you for your wonderful review and continued loyalty since 2020. We're delighted to hear you have complete trust in our team to look after both you and your Suzuki. Your comments about our long-standing team and the welcoming atmosphere mean a great deal to us.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Excellent service
Excellent service, excellent communication and a good job done
August 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Mark, for your review. We're pleased to hear you received excellent service and communication from the team and that you were happy with the work carried out. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
From the moment I arrived I felt in safe hands
From the moment I arrived, unannounced, just to sit in a Suzuki Vitara to see if I would fit, then reserving a soon to arrive S-Cross by email, followed by a test drive in the demonstrator and eventually completing the purchase, l have to say the whole experience has been conducted in a professional manner. Special mention to Will Braddock for going the extra mile. I have entrusted Tracks Suzuki Exeter with my future servicing needs.
August 14, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your fantastic review. We're delighted to hear that you felt in safe hands throughout the whole process, from your initial visit right through to collecting your S-Cross. Will will be especially pleased to know his professionalism and willingness to go the extra mile made such a positive impression. We also really appreciate you choosing Tracks Suzuki Exeter for your future servicing needs.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
THE STAFF AT TRACKS ARE JUST BRILLIANT…
THE STAFF AT TRACKS ARE JUST BRILLIANT AND NOTHING IS TOO MUCH TROUBLE FOR ANY OF THEM
August 28, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Alan, for your fantastic review. We're so pleased to hear that our team continues to make such a positive impression and that nothing is ever too much trouble. Your kind words are greatly appreciated by everyone at Tracks Suzuki Exeter.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
My first visit to Tracks Suzuki Exeter
My first visit to Tracks Suzuki Exeter. The staff were really friendly and helpful, and the service and MOT process was smooth and straightforward. I travel from North Devon, but the dealership is conveniently located, with some lovely walks nearby while the car is being worked on. As a female customer, I particularly value the reassurance of using a dealership, as I feel confident that the work recommended is genuinely required and will be carried out properly. I found the service professional, trustworthy and reliable.
August 26, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Louise, for your review. We're delighted your first visit to Tracks Suzuki Exeter was a positive one and that you found the service and MOT process smooth and straightforward. It's particularly important to us that our customers feel confident in the advice and work we provide, so your comments about our professionalism, trustworthiness and reliability mean a great deal to the team. We really appreciate you making the journey from North Devon and taking the time to share your experience.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Hassle free
Polite, friendly and totally hassle free. What’s not to like?
August 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your great review. We're so pleased to hear you found the whole experience polite, friendly and completely hassle free. We really appreciate you taking the time to share your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Thank you, Dave, for your kind review and continued support. We're delighted to hear you've once again received brilliant service from the team. Your feedback is always greatly appreciated.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Smooth purchase
Friendly, courteous and non pressurised showroom visit. Test drive was arranged at short notice and very convenient.
Hand over was smooth and we were given an informative run through of the car controls and instrument panels.
Very happy with our Tracks experience
August 7, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Barry. We're pleased to hear your purchase was smooth and pressure-free, from the test drive through to the handover. It's great to know the run-through of the car was helpful and that you were happy with your experience.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Will & his team got everything ready &…
Will & his team got everything ready & done for my new Suzuki Jimny .
Thank you very much !
Kind Regards
Avril
July 25, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Avril. We're glad Will and the team had everything prepared and ready for your new Suzuki Jimny. We hope you're enjoying your new car and wish you many happy miles!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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Reply from Tracks Suzuki Exeter
Thank you, Mrs Butt. We're glad you had a great experience and that Jack was helpful throughout. We'll be sure to pass your kind comments on to him.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
very prompt and professional from…
very prompt and professional from customer service to the technicians
Thank you
August 21, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Martin. It's great to know everything was handled efficiently and professionally by the team from start to finish. Thank you for taking the time to share your experience.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Very nice people and very welcoming and…
Very nice people and very welcoming and my was seen to very quickly thank you
August 20, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Roy. We're pleased to hear you received a warm welcome and that your vehicle was seen to so quickly. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great dealership and friendly staff but car has issues.
Great dealership and friendly staff. Jack at Suzuki Exeter is great. I love the car. few snagging issues where the touch screen centre console doesn't work very well and it take 3-4 seconds to load anything after you have selected and option. this gets very frustrating and this needs to get fixed asap. Apart from that i love the car.
August 17, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Daniel, thank you for your feedback. We're pleased to hear you had a positive experience with Jack and that you're enjoying your new car. We appreciate you highlighting the issue with the touchscreen and understand how frustrating this must be. I understand we have you booked in to investigate the snagging issues, and our team will work to identify the cause and get these resolved for you.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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I would highly recommend Tracks Suzuki…
I would highly recommend Tracks Suzuki Exeter if you are looking to purchase a car. I visited the show room a few times and at no point felt pressured into a purchase. When the time was right for me to go ahead with the purchase Jack made the process easy and hassle free. He was friendly and approachable. The garage has a family feel and they care about their customers.
August 10, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Amy, for your fantastic review and recommendation. We're delighted you felt comfortable and under no pressure throughout your visits, and that Jack made the purchase simple and hassle-free when the time was right. We're so pleased you experienced the friendly, family atmosphere we aim to provide. We hope you enjoy your new car!
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
A welcome experience
The people at Tracks in Exeter always welcome you with a smile and give all the time you need to help. I waited while the MOT was carried out, in a very clean showroom where drinks were freely available. You are recognised when you walk in, making you feel more like a welcome visitor than a customer. I definitely recommend them.
August 18, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you for your wonderful review. We're delighted to hear our team always makes you feel so welcome and that you were comfortable while waiting for your MOT. We really appreciate your recommendation and continued support.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Reply from Tracks Suzuki Exeter
Thank you, Janet. We're delighted to hear you received fantastic service and that everything met your expectations. We really appreciate your feedback.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Always an amazing experience at tracks
Always an amazing experience at tracks
August 13, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Rachel. We're delighted to hear you always have such a positive experience with us. We really appreciate your continued support and look forward to your next visit.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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I had a very good experience at Tracks…
I had a very good experience at Tracks in Exeter. Royce was very helpful and went above and beyond to help us with a car we had seen online. A non pushy and honest approach to car sales led us to buy the car we viewed. On collecting the car we were seen by another member of staff, Jack, who was equally helpful. He was efficient and gave me a tutorial on the vehicle, which again was very beneficial. He also made me feel I could ring him with any queries at all about the car as I’d gone from an old vehicle to something very modern. I feel that the experience at Tracks was extremely positive and the customer service was fantastic. Thank you!
August 3, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Kerry, for taking the time to leave such a fantastic review. We're delighted Royce made you feel comfortable and well looked after from your initial enquiry, and that his helpful and honest approach made the buying process an enjoyable one. It's also great to hear Jack provided a thorough handover and helped you feel confident with all the features of your new car. We'll be sure to pass your kind comments on to them both, and we wish you many happy miles ahead.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
I love Suzuki in Exeter
I love Suzuki in Exeter - their work is second to none. Just had my annual service - my car feels like new - but it’s not!!
August 12, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Sheilagh. We're delighted to hear you continue to be so pleased with the service you receive from our team and that your car feels like new again! We look forward to seeing you next time.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
Great care taken with my vehicle
Great care taken with my vehicle! Kept informed about repairs, as a lady I was treated with respect!
August 11, 2026
Unprompted review
Reply from Tracks Suzuki Exeter
Thank you, Marlene. We're pleased to hear your vehicle was well cared for and that you were kept informed throughout the repairs. We really appreciate your feedback and kind comments about our team.
Kind Regards,
Hannah Gregory (Marketing Co-ordinator)
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