Travelfrom.nl Reviews 1,614

Reply from Travelfrom.nl

Nov 8, 2025

Dear Sara,

Thank you for sharing your feedback and for providing your booking number.

According to the information in our system, your tickets are non-refundable under the airline’s fare rules. Please note that before confirming any purchase, the fare conditions are clearly displayed on our website, allowing each customer to review them in advance and understand the refund and change policies that apply in case travel plans change.

Regarding your comment about the email correspondence — we sincerely apologize if you received any message containing grammatical errors. We take such matters seriously and would be grateful if you could forward the specific email to info@travelfrom.nl
so that we can review and correct it immediately.

We appreciate your cooperation and understanding, and we are always working to improve our service quality.

Reply from Travelfrom.nl

Updated Nov 10, 2025

Dear Mr. Duncan,

Following a investigation with the airline and our internal ticketing system, we confirm that the booking was correctly issued and the tickets were valid for travel on the flight.

According to the information received from the carrier, the passengers were marked as no-show, meaning they did not present themselves for check-in or boarding at the airport. The airline has not reported any irregularity or technical issue with this reservation.

We understand the situation you have described and sincerely regret the inconvenience caused. However, since the tickets were valid and the passengers did not appear for the flight, the fare rules set by the airline do not allow for a refund in such circumstances.

Should you be able to provide any official written statement from Sky Express confirming that the booking was not found in their system or that boarding was denied despite valid tickets, we will be glad to reopen the case and conduct a further review.

Thank you for your understanding.

Reply from Travelfrom.nl

Oct 26, 2025

Dear Mr. Jain,

We sincerely regret the inconvenience you experienced. At the time of issuing your tickets, unfortunately, we did not receive a confirmation from the airline regarding the availability of seats on your selected flight.

For this reason, we offered you the nearest and most suitable alternative flight option. Since this alternative did not meet your expectations, we proceeded to cancel your booking as per your request.

Regarding the payment: please note that no amount was charged from our side. The funds were only temporarily blocked by your bank to verify your card’s payment capability. Once we received your cancellation confirmation, we immediately released the authorization, and the amount should now be available on your account (the exact time depends on your bank’s processing speed).

If the funds are still not visible, please contact us by email — we will gladly provide you with a release confirmation document that you can forward to your bank for verification of the transaction status.

We truly apologize for the inconvenience and hope that your issue has already been resolved. If possible, we would greatly appreciate it if you could update your review to reflect your current experience once everything is settled.

Reply from Travelfrom.nl

Oct 12, 2025

Dear Selma,

Thank you for your feedback. We are very sorry to hear about your experience and fully understand your concern.

In order for us to check the details of your case and verify the status of your refund, could you please provide your booking number or the email address used during the purchase? Once we receive this information, we will immediately review your file and get back to you with an update.

We sincerely apologise for the inconvenience caused and appreciate your understanding while we look into this matter.

Reply from Travelfrom.nl

Updated Oct 6, 2025

Dear Qendresa Kozhani,

We are very sorry for the inconvenience you have experienced.

No need to worry — the request has already been forwarded to our finance department for a full refund to you during working hours. We will process the refund as quickly as possible and will notify you separately once the funds have been credited to your account.

We kindly ask you to await our confirmation email regarding the refund. Thank you for your patience and understanding.

UPD 06/10
Dear Qendresa Kozhani,

We are very sorry for the inconvenience you have experienced and fully understand your concern.

We would like to update you that the refund was processed yesterday, 5 October. Normally, funds are credited back to the purchaser’s account within 1–3 business banking days. If, after this period, you still do not see the amount on your account, please let us know — we will provide you with the official refund confirmation, which you can use to verify the status of the transaction with your bank.

We sincerely apologize for the stress caused and thank you for your patience throughout this process. If you can already confirm that you have received the funds, we would be truly grateful if you could update your Trustpilot review to reflect the resolution of your case. Your feedback is very important to us and helps other travelers see that we always strive to solve issues in our customers’ favor as quickly as possible.

Reply from Travelfrom.nl

Sep 29, 2025

Dear Dalila,

Thank you for the kind feedback! We’re glad everything went well and will be happy to see you again in the future.

Reply from Travelfrom.nl

Updated Sep 16, 2025

Dear Mr. Ferrer Ferrández,

First of all, please allow us to sincerely apologize once again for the very difficult experience you had. We fully understand how upsetting and stressful it must have been to arrive at the airport ready to travel, only to be told that your booking was not valid and to then face the need to purchase a costly last-minute ticket. This is not the experience we want for any of our customers, and we are truly sorry that it happened in your case.

We want to assure you that your voice has been heard. We carefully reviewed your situation and today we have processed a full refund of your tickets. As a general rule, the funds are credited back to the purchaser’s bank account within 1–3 business banking days. If, after this time, you do not see the funds reflected in your account, please contact us directly. We will immediately provide you with an official refund confirmation document, which you can present to your bank in order to clarify the status of the transaction.

Your case has also been escalated internally so that we can learn from it and take steps to prevent similar situations from happening to other passengers in the future. Your patience in waiting for this resolution is greatly appreciated, and we are very grateful that you gave us the opportunity to follow through and resolve the matter.

Miguel, we would also like to kindly ask you — if you now feel that your issue has been addressed — to consider updating or editing your review. Right now, your comment reflects only the negative side of the experience, but we hope that the final resolution and refund show that we are committed to taking responsibility and ensuring that our customers are not left without support. Your updated feedback would not only help other travelers gain a fairer picture of our service, but it would also encourage our team, who work hard every day to improve.

Thank you once again for your patience, for your honesty, and for giving us the chance to make things right. You are an important customer for us, and your experience truly matters.

Reply from Travelfrom.nl

Sep 9, 2025

Dear Rafal Szalbierz,

Thank you very much for sharing your feedback so openly. We fully understand your frustration, and we regret that your recent booking with us caused so much stress and disappointment.

Please allow us to clarify what happened. You booked your ticket on September 8 for a departure on September 10 – less than 72 hours before the flight. In such cases, situations can occur where we do not receive immediate confirmation from the airline regarding the availability of seats. Airlines often update their booking systems dynamically, and when flights are already almost full, available seats can be sold out by the time the issuing process takes place. Unfortunately, this is exactly what happened with your reservation: although the request went through, the airline did not confirm the seats, and we were therefore forced to cancel the booking.

We completely understand how this can feel like “selling something that is not there.” Please rest assured that this is not the case – we do not create artificial offers or sell tickets we don’t intend to deliver. Instead, we rely on real-time airline inventory, but especially for flights within the last few days before departure, the confirmation process may fail if the seats are sold out faster than the system can update.

Regarding your payment: the full amount was refunded on September 8 to your bank account. Depending on your bank, the funds usually appear within 1–3 business days. If you do not see the refund within this period, please contact us via email and we will provide you with an official confirmation document, which you can use to verify the transaction status with your bank.

We sincerely apologize that your booking experience fell far short of your expectations. We are actively working on improving our communication with customers, so that in the future you are informed more transparently and earlier if such a situation arises.

We truly hope that, now that your refund has been issued, you may reconsider your review. Updated feedback would help other travelers gain a fairer picture of our service and motivate our team to continue improving.

Reply from Travelfrom.nl

Sep 2, 2025

Dear Gabriela,

We are truly sorry for the difficulties you faced when trying to add the puppies to your booking. I can see that my colleagues submitted the request in the airline’s system, but unfortunately, it was processed very slowly and later declined. Sadly, we have no influence on the airline’s final decision when it comes to transporting animals.

As soon as we received confirmation from the airline that the service could only be added directly by the passenger on the airline’s website (using the booking details), we immediately informed you. In fact, two days before your departure, we sent you an email with the website link and your booking code, so you could quickly and easily complete the process yourself.

We sincerely regret that this situation caused stress and inconvenience for both you and the animals, and we will make sure your feedback is passed on internally so we can improve our communication in such sensitive cases.

Reply from Travelfrom.nl

Aug 31, 2025

Dear Eline,

thank you for sharing your feedback. We are very sorry to hear about the difficulties you experienced with your check-in.

To help us investigate this matter and provide a proper solution, could you please send us the receipt for the airport check-in payment to info@travelfrom.nl
? Once we receive it, we will immediately check the information in our system and get back to you with a detailed response as soon as possible.

We truly value your opinion and hope to resolve this issue quickly for you. We look forward to hearing from you.

Reply from Travelfrom.nl

Updated Aug 31, 2025

Dear Solene Roblot,

Thank you once again for sharing your feedback with us. After carefully reviewing your case, we can confirm that a refund of 109.45 EUR has been successfully processed to your original payment method.

We are truly sorry for the frustration this situation may have caused you. Please be assured that our team always follows the applicable airline rules when handling refund requests, and we remain committed to assisting our customers with transparency and care.

We appreciate your patience and understanding, and we remain at your disposal should you have any further questions.

Reply from Travelfrom.nl

Aug 15, 2025

Dear Customer,

We have sent you an email asking you to clarify how we can help you. If you prefer, you can also provide the details of your question here in your review thread. This will allow us to investigate your case promptly and offer the necessary assistance and advice.

We look forward to your reply so we can resolve this matter for you.

Reply from Travelfrom.nl

Aug 5, 2025

Dear Mr. Kempenaars,

Thank you for your message.

We’re truly sorry to hear about the difficult circumstances you and your wife experienced, and we understand how frustrating and stressful it must have been to deal with a medical emergency during your trip.

Please allow us to clarify: the medical documentation requirements we provided are not established by our company, but by the airline itself. As ticket sellers, we are obliged to follow the airline’s fare rules and refund conditions strictly, especially in the case of forced (involuntary) refunds due to medical reasons.

A detailed list of the required documents can be found at any time on our website, freely accessible here:
🔗 https://travelfrom.nl/en/avia/content/manual-refund.html

Unfortunately, the initial refund request you submitted did not meet the required criteria set by the airline, and we were unable to proceed with it. We closed the request with a clear explanation of which documents are needed so that the airline can consider and potentially authorize the refund.

Regrettably, without this documentation, and in accordance with the fare rules that apply to your booking, the tickets are not eligible for a refund. These fare rules were made available to you transparently before the payment was made, so every customer has the chance to review them ahead of time.

We genuinely regret that our support did not meet your expectations in such a difficult situation. While we cannot override airline policies, we always aim to assist our customers by clearly communicating what is required and how best to proceed in cases like this.

Wishing your wife a full recovery and all the best to you both.

Reply from Travelfrom.nl

Aug 5, 2025

Dear M. Deveci,

Thank you so much for your kind feedback!

We're very glad to hear that our team was able to assist you quickly and resolve the issue with online check-in. Your satisfaction means a lot to us, and it's great to know that both our phone and WhatsApp support worked well for you.

If you ever need help again, we’re just a message or call away.

Wishing you safe and pleasant travels!

Reply from Travelfrom.nl

Updated Aug 5, 2025

Dear Hannah,

Thank you for your message, and please accept our sincere apologies for the delay and frustration you’ve experienced.

We truly understand how disappointing it must have been to face multiple flight cancellations and to not receive timely updates regarding your refund.

We would like to inform you that the refund has now been processed. The amount was returned yesterday, August 4, to the same bank account from which the original ticket payment was made.

Typically, funds are credited to the buyer’s account within 1 to 3 business banking days. If you do not see the funds in your account after this period, please let us know—we will promptly provide you with a confirmation of the refund, which you can share with your bank to verify the transaction status.

We’re truly sorry for the inconvenience caused and hope that this resolution will help restore some confidence in our service. If you feel that your experience has now been properly addressed, we would greatly appreciate it if you considered updating your review and rating.

Should you need any further assistance, we remain fully at your disposal.

Reply from Travelfrom.nl

Updated Sep 4, 2025

Dear Mr. Ghaffer,

Thank you for your message. We sincerely regret the inconvenience you experienced and understand your frustration.

Please be assured that we are urgently addressing this issue and are currently checking all related information in detail in order to provide you with a solution as soon as possible.

We kindly ask you to wait a little longer — a member of our team will contact you shortly with an update.

Thank you for your patience and understanding.

UPD 19/08
Dear Abid Ghaffer,

We are very sorry for the difficult situation you experienced and sincerely regret the inconvenience this has caused you.

Please be informed that yesterday, August 18, we received authorization from the airline to process the refund of your tickets, and we also informed you about this via the buyer’s email. The funds will be returned to you as soon as possible. The refund will be made by a reverse transaction to the same bank account that was used to pay for the tickets.

We kindly ask you to wait a little longer while the refund is being finalized. You will be notified immediately once the funds are released.

Thank you for your patience and understanding.

UPD 21/08
Thank you for your update. We would like to kindly clarify that we have already sent you a letter informing you that the process of refunding the remaining amount is ongoing. Please allow some additional time for the completion of this procedure.

We fully understand your frustration and assure you that your case is being handled with priority. As soon as the refund is finalized, you will be notified immediately.

We sincerely appreciate your patience and understanding while we resolve this matter.

UPD 04/09
Dear Mr. Ghaffer,
We sincerely regret the inconvenience you have faced and thank you for your continued patience throughout this process.

We would like to inform you that on September 3 an additional refund of 244 EUR was processed to the same bank account that was used to pay for your tickets. Usually, the refunded amount is credited within 1–3 business banking days. If, after this period, the funds are not reflected in your account, please let us know — we will provide you with an official confirmation of the refund, which you can use to clarify the status of the transaction with your bank.

We fully understand your frustration and once again apologize for the difficulties you encountered. Our team has been working diligently with the airline and payment partners to ensure that all due amounts are returned to you as quickly as possible.

If you are satisfied with the resolution of your case, we would kindly ask you to consider updating your review to reflect your final experience with us. Your updated feedback would help other customers form a fair assessment of our service and would also greatly encourage our team in their daily work.

Reply from Travelfrom.nl

Updated Aug 1, 2025

Dear K. L.,

Thank you for your feedback. We would like to clarify a few important points regarding your case.

The original ticket you purchased from us cost €180.58. After the issue arose, you were advised to purchase a new ticket directly from the airline. You later provided documentation for that purchase, and we reimbursed you the full amount of €262, which is more than what you originally paid us. This reimbursement fully covered the cost of your new valid ticket.

We understand your concern regarding the original ticket and would like to assure you that an internal investigation is ongoing with our service provider to determine how the issue occurred. In particular, we are reviewing the discrepancy in the ticket number to prevent such situations in the future.

We deeply regret the inconvenience you experienced and are committed to improving our processes to ensure greater transparency and reliability.

Thank you for your patience and understanding.

UPD 01/08
We would like to inform you that your case is currently being handled by our Claims and Complaints Department, where all the relevant details are being thoroughly reviewed.

To ensure the protection of your personal data, and since there are currently no active or unclosed email requests from you, we kindly ask that you contact us directly via email at feedback@travelfrom.nl so that we may assist you further in a secure and confidential manner.

We are committed to clarifying the situation and will continue investigating the matter internally.

Reply from Travelfrom.nl

Jul 30, 2025

Dear Ward Van de Velde,

Thank you for your feedback. We are genuinely sorry to hear about your concerns and understand how stressful such a situation can feel. Please allow us to clarify:

Following your inquiry, we contacted the airline directly regarding your booking and have received confirmation that your tickets are valid, properly issued, and confirmed for the flight. There is no issue with your reservation, and your seat is guaranteed.

Please kindly note that this is a charter flight, which means:

The passenger list is sent to the airline and updated 24 hours prior to departure.
Only at that point will your booking become visible in the airline's system (in this case, Vueling).
Managing the booking directly on the airline's website is not available for charter flights — this is standard procedure.

We have also sent detailed information regarding your tickets to the buyer’s email address for your reference. Rest assured, we are in direct contact with the airline and are closely monitoring your booking to ensure everything goes smoothly.

Should there be any changes or important updates, you will be informed immediately.

Once again, we apologize for any confusion caused, and we remain at your disposal for any further assistance.

Reply from Travelfrom.nl

Jul 27, 2025

Dear Tamara,

Thank you so much for your kind words! We’re thrilled to hear that Yuliana Hulieva was able to assist you promptly and make your experience easier, especially under such time pressure. Your satisfaction means a lot to us, and we will be sure to share your gratitude with Yuliana.

If you ever need further assistance, don’t hesitate to reach out. Safe travels!

Reply from Travelfrom.nl

Updated Jul 17, 2025

Dear Demy Kersbergen,

Thank you for your feedback. We're truly sorry for the confusion and frustration caused by the cancellation of your booking.

Please allow us to clarify: at the time of ticket issuance, we unfortunately did not receive confirmation from the airline regarding the availability of free seats. Due to this, we were forced to cancel your reservation, even though the payment had been completed. We understand how upsetting this must be, especially since you did not request the cancellation yourself.

We have already forwarded your request for a full refund to our financial department. The funds will be returned to the buyer's bank account as soon as possible. If you do not see the amount credited within a few business days, please feel free to contact us again — we’ll be happy to provide you with a confirmation of the refund transaction.

Once again, we sincerely apologize for the inconvenience caused. Your opinion is important to us, and we are working to ensure such situations are avoided in the future.

UPD 17/07
We would like to inform you that your refund was processed yesterday, July 16. Typically, the funds are credited to the buyer's account within 1–3 business banking days. If the refund is not reflected in your account after this period, please let us know. We will then provide you with the official refund confirmation, which you can use to clarify the status of the transaction with your bank.

We assure you that we are doing everything we can to resolve this matter promptly and transparently. Should you need further assistance, we are here to help.