AWFUL. Zero support in a real emergency. I can only echo what has been said in all other one-star reviews. This company uses generic, robotic answers and shows zero flexibility or compassion when... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid for an extra in-flight service at this website and after I confirmed with the airline company they told me that my ticket does not include that service????? and I paid more that 100 euro at... See more
Company replied
I had booked a ticket from hong kong to bangalore and it is an emergency situation The ticket is at 28th october 2025. This cheap amd fraud company named travelfrom is not responding and is just ke... See more
Company replied
WARNING ⚠️ Absolutely disgusting behavior regarding refund. I had cardiac arrest went to hospital I received a no fit to fly letter. Now they want me to send that my partner was also not fit to fly. I... See more
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Company details
Written by the company
Travelfrom.nl is een toonaangevend online reisbureau dat gespecialiseerd is in het leveren van uitgebreide reisdiensten. Wij bieden een breed scala aan diensten, waaronder het boeken van vliegtickets en hotels, waardoor het plannen van uw reis gemakkelijk en veilig wordt. Dankzij de intuïtieve interface van onze website kunt u snel de beste opties voor uw reis vinden tegen voordelige prijzen. Ons doel is om onze klanten op elk moment van hun reis het hoogste serviceniveau en ondersteuning te bieden. Vertrouw uw reizen toe aan Travelfrom.nl – uw betrouwbare partner in de wereld van reizen.
Contact info
TTN GmbH, Tuchlauben 7a, 101, Vienna, Austria
- +31208084093
- info@travelfrom.nl
- travelfrom.nl
2.1
Poor
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
TOTAL SCAM!
TOTAL SCAM!! Ticket prices just increase out of the blue for now apparent reason. Can still book with the original price afterwards?!
July 7, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Bart Zwaagstra,
Thank you for your feedback. We’re sorry to hear about your experience.
To properly investigate this situation and provide you with a detailed explanation, could you please share your booking number or the email address used during purchase? This will help us identify your reservation and assist you accordingly.
We appreciate your patience and look forward to resolving this for you.
Your customer service assistant Sofiia…
Your customer service assistant Sofiia Melnyk helped me a lot about my trip. Tha k to her that the things were solved amazing!
July 6, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Deniz İşler,
Thank you so much for your wonderful 5-star review!
We're truly glad to hear that Sofiia Melnyk was able to assist you and that everything was resolved to your satisfaction. Your kind words mean a lot to us, and we'll be sure to share your appreciation with her.
If you ever need support in the future, we’re here for you.
SCAM
SCAM! DON'T FALL FOR IT.
Just got to the airport for a flight from MAG - AMS and this scam website canceled my ticket before. I had to check-in at the airport, which is already strange because I fly this route every month, but once at the airport the crew saw right away that it was a scam. It happened already 50 times at the Malaga airport alone.
DO NOT GIVE THEM YOUR CREDITCARD DETAILS.
They will purchase tickets for other people with your creditcard, and cancel 2 days before.
Then they sell your creditcard on the black market, this is how the scam works. DO.. NOT... PURCHASE... HERE!!!
Got scammed for 245 euro.
REPONSE TO YOUR REACTION:
I'm sure you take it seriously, as do I. I stood at the airport without a ticket because it couldn't be found. The airport staff acknowledged that you guys scammed multiple people that day alone, imagine the other airports. Read all the other reviews on this platform alone about you guys.
You will do nothing to resolve this case, I'm sure.
Also I will report this to the police next thing tomorrow. It's been a long day for me. Disgusting people, you should be ashamed.
July 5, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Mr. Roossien,
Thank you for bringing this matter to our attention. We sincerely regret the experience you’ve had and understand how frustrating and stressful the situation at the airport must have been for you. Your feedback is very important to us, and we take your concerns seriously.
Please be assured that we are urgently verifying all the details of your reservation. Our team is currently conducting a thorough check with both our internal systems and the airline involved to clarify what exactly happened with your ticket.
We understand the inconvenience this has caused, especially the financial and emotional impact of having to purchase a new ticket on short notice. At this time, we kindly ask for your patience while we complete our investigation. As soon as we receive all necessary information, we will get back to you with a detailed response and proposed resolution.
We appreciate your understanding and thank you again for your trust in bringing this matter to our attention.
Terrible service
Terrible service, got a flight AMSTERDAM-WARSAW and they canceled 2 days before, i gave them options to solve my problem and they refused , STAY AWAY FROM THIS AGENCY , and as you can see from other review they are SH1T
June 13, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Eddy Lopes,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been to face a cancellation so close to your travel date.
Please be assured that your opinion matters to us, and we take such situations seriously. Flight cancellations are always unfortunate, especially when they disrupt important plans. We would like to review your case in detail and see what options were available or could still be considered.
To proceed, could you please confirm your booking number or the email address used for the purchase? This will help us locate your reservation and provide you with a full explanation of what happened and what steps were taken.
We appreciate your time and hope to resolve this matter as fairly as possible.
Bad company dont trust them
I book my ticket from Amsterdam to Doha and Doha Amsterdam. One women her name is selina answer me on the phone. I told here I still dont have my ticket after one day. She say all the time it is in the proces. I told Here I want to cancel she you can not because it is in the proces. I told Here about the internationaal law that I have the right to cancel before 24 hours when I book the ticket. She say you can not. This company playing game and use other people money. What they do i wrong there is no ticket what they do woooke but and after that they Will found fly company to but from them very cheap. This horrible. They are liars. Dont but from this company
May 7, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Nadia,
We’re very sorry to hear about your negative experience and we appreciate you bringing this to our attention.
In order to properly investigate what happened and assist you further, we kindly ask you to provide your booking number or the email address used for the purchase. This will allow us to locate your reservation in our system and give you an accurate response regarding your ticket status and refund options, if applicable.
Please note that all cancellations and refunds must follow the airline’s fare rules and that some tickets may be non-refundable or restricted once issued. However, we will do our best to support you once we have the necessary details.
Thank you for your understanding — we look forward to resolving this matter for you.
Avoid this agency
I think travelfrom worth one more "star"
Money for not existing ticket (see my previous reviews) returned after one week and three emails sent to "travelfrom" instead of promised 24 hrs.
Also they tried to assure that money is on hold in my bank and so on bullshit..
April 7, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Oleksandr,
Thank you for your feedback.
We truly regret the inconvenience you experienced and understand your frustration. Delays in communication and refund processing are not the standard we aim for, and we're sorry that your expectations were not met.
We appreciate your persistence in following up and are glad that the funds were eventually returned. Your comments will help us improve our processes and better manage such situations in the future.
Should you need any further assistance, we’re here to help.
Fast booking
April 12, 2025
Reply from Travelfrom.nl
Dear Sila,
Thank you for your feedback!
We’re happy to hear that the booking process was fast and smooth for you. We hope to assist you again soon with your future travel plans!
Fixing a typo cost me 70 euro
Because of a typo in a name I had to pay almost the full price of the ticket just to fix it. Ripoff!!
February 12, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
We understand your frustration and regret that the name correction fee was higher than expected. Name changes and corrections are subject to the airline’s fare rules, and in many cases, they charge significant fees—sometimes close to the cost of a new ticket. Unfortunately, we must follow these regulations when processing such requests.
To check the details of your case, could you please provide your booking number or the email address used for the purchase? You can contact us at info@travelfrom.nl, and we’ll be happy to assist you further.
UPD 13/02
Thank you for providing your identification details. We understand your frustration regarding the cost of the name correction. Please note that the fees for making changes to tickets are regulated by the airline, and we must adhere to their fare rules. Unfortunately, in many cases, name corrections can be costly, sometimes close to the price of a new ticket.
If you have any further questions or need assistance, please feel free to reach out.
Great customer support
It was easy to purchase the tickets and customer support from Yuliana Huliieva was very fast and right on the topic I asked for support.
Thanks!
January 24, 2025
Unprompted review
Reply from Travelfrom.nl
Thank you so much for your feedback! We're thrilled to hear that purchasing tickets was easy and that Yuliana Huliieva provided you with fast and accurate support. We'll make sure to pass along your kind words to her. If you need assistance in the future, feel free to reach out anytime. Have a great trip!
We will bring you to court
We will bring you to court. We booked and paid you, but you didn’t buy our tickets by Ryanair 😡
January 7, 2025
Reply from Travelfrom.nl
Dear Marcus,
We sincerely apologize for the inconvenience you have experienced. According to our system, the tickets were issued and are valid for your flight. Could you please provide us with more details about what exactly happened at the airport?
If you were unable to use the tickets and had to purchase new ones, kindly send us a receipt for the payment and a detailed description of the situation to our email feedback@travelfrom.nl. Our Complaints and Claims Department will thoroughly review your request for reimbursement and respond promptly.
We appreciate your patience and understanding as we work to resolve this matter.
Travelfrom.nl. The best! Everything went perfectly smooth.
Everything went perfectly smooth.
January 5, 2025
Reply from Travelfrom.nl
Thank you for your wonderful feedback! We’re delighted to hear that everything went perfectly smooth and that you had such a positive experience with Travelfrom.nl.
Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans!
LIES!!!!!
They show you reasonable tickets, allow you to book and pay for it, only to send you an email a day later if not 48 hours, to let you know they couldn't proceed issuing it. This is the second time with them. Never in all my years of booking with 3rd parties have I had any issues, in fact my tickets would be in my email within minute. Travelfrom sounds like a scam
January 9, 2025
Unprompted review
Reply from Travelfrom.nl
Dear Goncha,
We sincerely apologize for the inconvenience you experienced. We understand your frustration and regret that we were unable to fulfill your booking as expected.
In cases where ticket issuance is delayed or not possible, we always strive to notify customers promptly. Unfortunately, some tickets may not be processed immediately due to specific airline restrictions or availability issues.
To better assist you, could you please provide your booking number or the email address used for your reservation? This will help us investigate the issue further and resolve any concerns.
We value your feedback and are committed to improving our service.
UPD 13/01
We sincerely apologize for the inconvenience caused during your booking experience. At the time of ticket issuance, we unfortunately did not receive confirmation from the airline regarding the availability of free seats on the flight. For this reason, we were forced to cancel your reservation and refund the money in full.
To help avoid such situations in the future, we recommend clearing the cache and cookies of your browser before conducting a new search for flights. This ensures that the most up-to-date ticket availability from the airlines is displayed. Sometimes, previously saved searches in the browser can cause discrepancies, leading to such issues.
We regret that your experience fell short of your expectations and would like to assure you that we are continually working to improve our processes. Should you have further concerns or require assistance, please don’t hesitate to reach out.
FRAUD!!! Classic PONZI scheme!
Avoid at all costs!!!
They take your money by having a very competitive price for a ticket and then they don't proceed with Issuing it.
They just keep the money waiting for other victims to.pitch in so they pay for the previous a refund with another excuse saying there are no tickets you are not in the system etc.
It's a classic PONZI scheme!
They give excuses that their system takes up to 48 hours which is nonsense.
100 other third party providers do exactly the same job and issue within minutes.
Have already filed fraud charges with my lawyer and contacted my bank.
Eventually they will go bust as it always happens and then thousands will be left with nothing.
December 12, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Customer,
Thank you for sharing your feedback. We are very sorry to hear about your dissatisfaction, and we take these concerns seriously. We assure you that we operate with full transparency, and all our processes follow strict industry standards.
To investigate your case further and provide a resolution, could you kindly provide your booking number or the email address associated with your reservation? This will allow us to look into the specifics of your booking and address the issue promptly.
We apologize for any inconvenience you’ve experienced and are committed to resolving this matter to your satisfaction.
Exceptional Customer Service Experience!
I recently booked a flight on this website after being redirected from a comparison site, and this was my first time using it. Normally, I book directly through airline websites, but since it was last minute, I couldn't find any available flights there.
I had a few questions, so I tried reaching customer service by phone, but the call kept getting disconnected. I then opted for the online chat, and I have to say I was incredibly impressed with the support I received.
Yuliana Huliieva was amazing! She went above and beyond to help me with all my questions, and I’m really grateful for her outstanding assistance. I truly appreciate her excellent service.
Now, I just hope everything goes smoothly with my flight, but so far, I'm very happy with the customer service!
November 27, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you so much for sharing your feedback! We’re thrilled to hear about your positive experience with our customer service team.
We’re especially delighted to know that Yuliana Huliieva provided you with exceptional support and went above and beyond to assist you. Your kind words will certainly be shared with her—it means a lot to us to see her efforts recognized.
We hope everything goes smoothly with your upcoming flight and that you have a wonderful journey. If you need any further assistance, please don’t hesitate to reach out to us.
Thank you for choosing us, and we hope to serve you again in the future!
Fast, smooth, kind and with humor
I was helped very fast and smooth tonight, when I asked about my luggage on the flight that I booked. I was helped by Yuliana Hulieva, she was kind, fast and even added a personal touch and humor. Loved it, cause it made me feel as a human and not just some words on a screen. Thank you for the great help Yuliana!!
November 19, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing such wonderful feedback! We're thrilled to hear that Yuliana Hulieva provided you with fast, smooth, and kind assistance, all while adding a personal touch and humor to the experience. Making our customers feel valued and cared for is so important to us, and we're glad Yuliana made you feel like more than just "words on a screen." We'll be sure to share your kind words with her. If you need anything else, don't hesitate to reach out. Safe travels!
Catch/Hidden Risk
Booked a direct flight from Chiang Mai to Phuket, after booking it was revealed that there’s a stop in Bangkok which means the boarding time from 12:30 has been moved to 9:35. Devastating for our planned trip through Thailand, cannot recommend this by any means.
November 11, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Dominic,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your booking reference or customer email address.
Exceeded my expectations
After booking my tickets, a change needed to be made. I was quickly and efficiently assisted by Chaplia from customer service via chat. The communication was smooth, and the issue was resolved promptly. In short, the assistance provided exceeded my expectations.
November 6, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for sharing your wonderful feedback! We're thrilled to hear that Chaplia was able to assist you quickly and efficiently, and that the service exceeded your expectations. Providing smooth and prompt support is what we strive for, and it's great to know we achieved that for you. If you need any further assistance, don’t hesitate to reach out. Safe travels!
GUXCLTMZ
GUXCLTMZ
Booked flights amsterdam to Nottingham almost 2 years agowaiting for refund !! Keep being told they are waiting for answer from flybe!! Flybe is bankrupt and there is no way of contacting them !! But still travelfrom says we are waiting for an answer!! What a joke ! The law states that travelfrom is responsible because I booked though them . However they will not let me speak to a manager or anyone who can help solve this . I just get told the same thing again and again and that it's still being looked into . Don't understand how they can be still trading after the amount of people reporting them for unprofessional conduct!! The law states travelfrom owes me money!! Not flybe! Been to see a lawyer today and they say you are responsible because I booked through your company!! You can't make the law up as you go travelfrom!! 💯 ripped me off
October 30, 2024
Unprompted review
Reply from Travelfrom.nl
Dear Daniel Brown,
First and foremost, we would like to clarify that we act as an intermediary between the customer and the airline. Therefore, we must adhere to the established air transport regulations associated with the ticket.
We have processed and forwarded everything on our end in a timely manner.
Please note that the final decision regarding the refund amount is made by the airline. In your case, our actions were limited by external circumstances.
According to Section 3.6:
The agency cannot influence the conditions under which its direct suppliers provide services and is not responsible for their violations of the Terms of Service.
For more details, please visit: https://kissandfly.de/content/agreement-bookings-creation-and-cancellation.html
Unfortunately, we do not have information regarding the airline's internal operations, so we cannot expedite the process. We will always keep you informed about the current status of the procedure.
Please feel free to reach out to us if you have any additional questions.
Everything went great!
Travelfrom.nl had the cheapest tickets to fly that I had seen for 1-2 months, I managed to get a ticket for half the price other airlines and agencies were offering.
I was a little sceptical to book with them at first due to the reviews on here. However, I feel like some of the reviews have judged them unfairly, they are definitely not a scam. Sure, maybe making changes to your flight is a more complicated process than with the airline itself, but that’s always the case with any 3rd party booking agencies.
They offered a service and they provided. Thanks!
October 26, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your wonderful feedback! We’re delighted to hear that you found the best deal with us and that everything went smoothly. We understand your initial skepticism and appreciate your trust in booking with us. Your insights about the process for making changes through a third-party agency are also helpful, and we’re glad we could meet your expectations. Thank you for choosing Travelfrom.nl, and we look forward to assisting you with future travel plans!
Better than expected
I was lucky enough to find tickets with my favorite airliner through Travelfrom. I was able to save 50% off the original price, for the same tickets being sold on the actual airliner website. Sure, I wasn't able to pick specific things about my flight during booking like choosing a seat, changing bag allowance or checking in online but it turned out fine and I even ended up getting a great seat by the window, at zero cost, also checking in at the airport was not a problem considering I paid a lot cheaper for these tickets. The impression I got from booking with Travelfrom is that you get exactly what you pay for, thus having said that I am quite satisfied. All things considered, everything went smoothly from receiving my tickets via e-mail to the actual flight. I shall definitely be booking trips with them again.
October 24, 2024
Unprompted review
Reply from Travelfrom.nl
Thank you for your positive feedback! We’re thrilled to hear that you enjoyed booking with us and were able to find tickets with your preferred airline at a great price. It’s wonderful that everything worked out smoothly, from getting your e-tickets to having a comfortable flight. We appreciate your understanding about the limited options available for extras during booking, and we’re glad that check-in was convenient for you. We look forward to helping you with future travel plans, and thank you again for choosing Travelfrom!
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