Quick, easy, no silly refreshing of prices.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This is my 4th ticket booked through TravelUp. I have always had an excellent experience with their service. The booking process is easy, prices are competitive, and everything has been handled smoot... See more
Company replied
I used travel up for the first time for a hotel stay on madison ave in midtown manhattan (lotte New York palace) over the Easter break. I couldn’t fault them at all. Made the booking in early Feb, got... See more
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Shamas Nadeem helped us by finding new flights since one of our flights got cancelled. They were patient with us and provided the best alternative that best fit our schedule. We are happy about the cu... See more
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Company details
About TravelUp
Information provided by various external sources
Should you wish to contact us regarding your booking, please complete the relevant form and a member of our customer support team will respond to you as soon as possible.
www.travelup.com
Written by the company
- About TravelUp
- Who are we? We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday. We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff! You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think. Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free. But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region. We’ve upped our travel game, up yours! Service Standards At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with. We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
Contact info
1, Zodiac House, Calleva Park, RG7 8HN, Aldermaston, United Kingdom
- 0118 955 6400
- admin@travelup.com
- travelup.com
3.9
Great
108K reviews
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HIGHLY RECOMMENDED
April 23, 2026
Avoid at all costs
If I could give no stars I would, customer service awful from start to finish. Had issues with flights being cancelled down route , couldn’t get through for support, sent emails , rang - nothing , no refund as yet and for all the company cares I be still stuck thousands of miles away ! Still out of pocket and still no contact - avoid at all costs
March 30, 2026
Unprompted review
Impossible to get in touch with…
Impossible to get in touch with customer service. I have sent multiple e-mails and all I recieve is automated e-mails saying that they can't reply as it's not a registered e-mail. Despite sending from the e-mail I used to book and they send confirmation etc to. Avoid this company
April 13, 2026
Unprompted review
Recent booking with Qatar Airways was…
Recent booking with Qatar Airways was cancelled by airline due to Middle East war.
Travel up deducts around £100 per ticket to refund the amount I paid.
Where as most of other travel agents refund full amount to customers.
This is not acceptable. We have to bear the cost of cancellation of no fault of ours. Travel Up is milking money on this bad situation.
April 21, 2026
Unprompted review
Flight booking was slightly cheaper…
Flight booking was slightly cheaper than booking direct with airline.
That being said, would always just pay extra and book direct with airline. Crazy fees to make any changes through travel up.
I booked a flight a couple months ago. Emirates have offered to refund any flights booked up until end of May due to the situation in Middle East. However travel up don’t follow this policy. Could only offer a partial refund as the flight is still technically going.
Not worth the saving in the end.
Hard to get through to them via phone. Email they do reply reasonably quickly. They stated a very slow refund process as well.
Overall not worth the risk. Lesson learned for future. Always book direct with airline.
April 23, 2026
Unprompted review
Had lots of payment issues
Had lots of payment issues, Amex would not go through, then PayPay was trying to charge £800 more, eventually got there but more stress than required. Please look this.
April 22, 2026
very easy to book
April 22, 2026
Great and Exciting
April 22, 2026
I appreciate that different flights are…
I appreciate that different flights are presented & to a good price. Thank you Travel Up!!
April 22, 2026
easy and straight forward
April 22, 2026
My friend got raw deal after booking…
My friend got raw deal after booking with these guys, they dont even reapond to enquiries. Avoid at all costs
April 22, 2026
Unprompted review
difficult to use credit card payment
April 22, 2026
Nice work day
April 22, 2026
scammers its all I can say and liars
scammers its all I can say and liars, book a ticket with them, the airline cancelled and they never contacted me o try to resolve the issue, the airline refunded the money to them and I still waiting for my money, they keep saying that the airline hasn't refund the money, when the airline told me that they did, so where is my money? also where is their call centre base? I don't think so its in the UK
January 28, 2026
Unprompted review
fab easy way to book flights
April 22, 2026
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