tripsta.ie 

My experience has been fine, so far. I used this site previously and had great satisfaction, so was surprised, and a little worried!, when I read an endless number of negative reviews and no positive ones.
I trust that my previous positive experience will be repeated this time around?!
Philomena Redmond

Horrible, horrible, horrible!!! Expect no correspondance with them what so ever, they DO NOT offer any customer service, they barely have a website. I have been trying to get in contact for over a week, to my despair. They send a "first reply" and then nothing? So terribly upset!!

I booked a flight and accidentally put in the wrong date. I called immediately afterwards to cancel/amend and I could not get through because they do not recognise my booking number! I sent several emails and received a reply from the customer service team giving me other options for my flight (and they were completely wrong; they gave me flight options from London to Vienna, when I need to fly from the UAE to Manchester!) They said if I replied within 15 minutes, confirming cancellation, there would be no charges and the full refund would be issued. I replied within 5 minutes and did not receive a reply until over an hour later. This email stated that I would get a refund but minus the charges. I have asked numerous times why the charges apply when I replied within the given timeframe, and if they could confirm the cancellation to no avail. Seriously considering going to the CAA with this. Poor, shoddy, unprofessional and downright ignorant company.

Received assistance and help via email slowly, the passenger assistance team were helpful regarding a refund.

Many Thanks
Murray

The workes are respect and self everyone so nice l really like it

Booked a ticket with them and was charged for it. Next day received e-mail stating that credit card company did not authorize them to take money from my credit card! Disregarding the fact that they actually billed me! They promised to refund the money back. Then, I have checked the prices for exactly the same flights and apparently, the airline has tripled the ticket price! Well, that is why tripsta ever issued the tickets but billed me well in advance. Stay away!

I'd done a fair bit of researching for my trip from Ireland to Brisbane. I eventually booked through Tripsta.ie, and made 2 ridiculously silly mistakes in my details. Tripsta responded quickly and efficiently, they were professional and very clear in their transactions. My mistakes we're fixed with no added expense or confusion. They also offered the cheapest deal. I'd highly recommend them.

24/7 support that is not it, bad user expirience, incorrect information provded, unable to do a online checkin with flight info

Booked a flight last Saturday then had to cancel on the Sunday.
Called to cancel and no where in my booking confirmation or my ticket does it say non-refundable. However was told no refund on the phone. Have sent email to ask for refund but Still no reply

Customer service is absolutely awful!!!
Ranging from operators that can't speak English to being called at 2am to give credit card details.

I will NEVER use them again!

It’s a very easy website to use. Booking was quick. Prices were as stated. I’m 100% happy and will use this service again.

very bad! rang +353 76 888 9614 twice but was put on hold for so long so until now still trying to find means of contacting your passenger service center that is supposed to operate 24 hours, 7 days a week!! i am contacting in relation to the changes the airline made to our flight schedule! you said it is important to receive our reply by the 9th of Feb (we only got the email at 1pm today) so you can process our(?) request? we did not initiate this change so you are the one’s making a request. you even threaten us that if you receive our reply after this time frame, any free of charge amendment or cancellation will be subject to the airline company’s approval or fare’s rules?? How is that for a costumer service??? How about your company, what will happen if you dont answer our calls and reply our emails??

No RESPONSE!!

i have emailed them twice, i need to ask about ticket change, as I might have to re schedule my departure flight. But they don't reply.
Booking reference : F93029558 . Please reply as soon as possible.

Dont use tripsta!!! They are liars! i booked a flight in december for august because the tickets were cheap, after 2 month they emailed me that klm cancelled the flights and there was no alternative flight, i called in klm and they talled me that only return flight was cancelled and there was an alternative flight after 3 day, i wrote to tripsta and requested to change my tickets, instead of answering me or changing the tickets after hours trying to call them, they wrote me an email where they told me that the refund has been processed, i called to theyer costumer service and they talled me that last night i called to them and excepted the refund i am very disappointed because last night i didn't even knew that the flight was cancelled. i am trying to find justice, i am advicing all of you not to use tripsta

Terrible company do not book with them, you are unable to get in contact with anyone. I have an emergency where I am unable to make my flight and I am unable to inform anyone of the change.

Everything went well so no complaints. Saved me quite a bit on the ticket

Really easy to book our flights and cheaper price than going through the airline site directly!! Will defo use again after this 👍🏻

The additional charge of 14 euros on certain payment cards shud be mentioned. Its only aftr selecting the radio button, one comes to knw.