Trustify 

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See what reviewers are saying

Rated 1 out of 5 stars

I wish I knew this before I ordered from them they took my money and never received anything it’s been four months isn’t that a shame how do you take money from people that worked very hard for it an... See more

Rated 3 out of 5 stars

While you were not able to find any information that was helpful to me, I do feel that the investigator explored much of the available data. Just having someone do more than a routine search (that I... See more

Rated 3 out of 5 stars

It took to long time to assign an investigator Brian Spiegel did a good job and communicated well with us His replacement Chris .. Very unhappy with his service He followed the wrong person ...... See more

Rated 5 out of 5 stars

all my email correspondence with Trustify have been clear, quick response, and extremely courteous. Particularly as I live in Australia and am looking for someone in the USA. My assigned agent has bee... See more

Company details

  1. Association or Organization

Information provided by various external sources

Trustify provides instant access to a nationwide network of fully-licensed private investigators to take your case and get the evidence you need. Our private investigators have experience in a wide-range of cases, including: - Adultery/Infidelity - Child Custody - Divorce - Locate a missing person - Criminal background checks - Fraud and Financial investigations - Deep web and online research


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No help

No help

What was found out was the same information 0that I found out myself by a simple google search. Horribly disappointed and frustrated.

August 18, 2018
Unprompted review
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Reply from Trustify

Hi Bryan,

I'm sorry to hear you did not have a good experience. We're reaching out to your investigator to get more information and we'll get in contact with you as soon as possible with more information.

Thanks,

Elliot for the Trustify Team

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Rated 5 out of 5 stars

A caring. Alternativ

I must say my investigator was of all kind and patient with helping. I tend to go on and on and can be to in-depth, but he was attentive and I appreciate all his findings that I could never have found out. I have talked to many Lawers and they were so rude and seemed to ignore me as I must say there is no justice in the system and people wonder why our country is corrupt. So I'm very satisfied with the help and understanding of how important my situation was to me. Thank you for your Services. Patty Mcart

August 15, 2018
Unprompted review
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Reply from Trustify

Hey Patty! We're really glad you found our service helpful. Thanks so much for the great review.

Rated 1 out of 5 stars

Unfortunately all they did was print…

Unfortunately all they did was print off Google history and provided me with that to the the tune of $350. Very disappointing as I told them I needed someone with online forensics experience. They did not provide me with anything new or insightful very disappointed with the whole experience.

August 11, 2018
Unprompted review
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Reply from Trustify

Hi Sally,

First of all I'm really sorry to hear that you did not like the results. We are a little confused though: It looks like you left us an 8/10 in our app when you got your results about 5 months ago. If something has changed since then that we can help with please let us know.

We understand that the results are not always what you are hoping to find, but we are committed to finding the truth, even if that truth is uncomfortable or undesirable.

If there is something we can help you with then please reach out.

Best,

Elliot for the Trustify Team

Rated 4 out of 5 stars

Great communication skills with my P.I…

Great communication skills with my P.I but, my report sheets were not too helpful, not enough details.. Seems like more could of been shown.. Also, what does the information mean, explaining it will help.. Thank you

August 6, 2018
Unprompted review
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Rated 1 out of 5 stars

Still waiting

I called last week - got in touch with your service after two days - was told an investigator would contact me by Friday ... and tried to follow up yesterday. Still waiting, though I think you’ve already charged me.

August 1, 2018
Unprompted review
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Reply from Trustify

Hi there,

I just spoke with an account manager and they said that your reports are complete and have been sent to you this afternoon. If you aren't happy with the information contained or if you have any questions at all, please give us a call at 877 415 7515.

I understand you were expecting a consultation with the investigator before your case began - we're sorry that that didn't happen. We've discussed this with the investigator and we're happy to work with you to try and fix things. We hope that the reports we've sent you on behalf of your investigator are useful regardless.

Best,

Elliot for the Trustify Team.

Rated 2 out of 5 stars

Don't trust "Trustify"

Don't trust "Trustify". I got absolutely nothing for my money and no evidence of what or where it was used for! No response from anyone when I asked those questions. I agree with another client who stated they could have gotten the same results with a simple white pages search. There was no accountability for serving up nothing, nada, useless information anyone could have concluded to on their own. Thanks for nothing!

July 31, 2018
Unprompted review
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Reply from Trustify

Hi Phyllis,

I'm sorry to hear that you didn't get what you were looking for. We're speaking to the investigator right now to find out what happened with your case - please feel free to give us a call at 877 415 7515 with any questions or concerns. We'll be reaching out to you over the coming days to discuss this with you.

Best,

Elliot for the Trustify Team

Rated 1 out of 5 stars

Trustify is just a lie

My experience with trustify was an expensive disappointment. I paid them top dollar for a very basic investigation and they failed to provide the information after way too much of my time and money was taken. The effort spent investigating my case did not reflect the level of service that was promised and certainly did not justify the value of it's cost. I feel like I just paid $400 for a white pages search. Thanks for nothing

July 28, 2018
Unprompted review
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Reply from Trustify

Hi Stanton!

An exhaustive search was conducted by your investigator using public, private and proprietary databases as well as discussions with associated contacts. As reported, we were not able to find anything definitive or current regarding your request, although we were able to confirm some of the more recent data points that you already had. Unfortunately, sometimes the information that you want to find simply isn't there and we won't know that until we look. We stand by the results of our search and if you want to expand your search we are happy to help.

It's worth noting that the associates we reached out to said they would contact us if they heard anything. We will of course contact you immediately if that happens.

Best,

Elliot for the Trustify Team

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Rated 2 out of 5 stars

I would NOT recommend this agency.

I would NOT recommend this agency. The information provided was already known to me. Communication DID occur with investigator. Surveillance included information on my old address - a home which I sold. For the two (2) hours remaining, I would like my monies refunded to me.

July 17, 2018
Unprompted review
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Reply from Trustify

Hi Sandra,

I'm sorry to hear that you were not satisfied with the results of your investigation. From our understanding, it seems like some of the information you had before you started your case wasn't shared with your investigator. It is very important to communicate all of the existing information that you have to your investigator to make sure your efforts are not duplicated by them, and your money is not spent uncovering information that you already have.

Please let us know if we can help further.

Elliot for the Trustify Team

Rated 5 out of 5 stars

To catch a catfish!

I used them to find out if I was being catfished. Very thorough, got answers to all my questions. Got a full professional report at close of investigation. Money well spent to ease my mind and find out the truth!

July 10, 2018
Unprompted review
Rated 1 out of 5 stars

I was robbed.

This was awful. Really. I feel like I was robbed. You provided me not one additional piece of information that I didn't already have. Look at my original request and look at the additional information I was given. I specifically asked if you would find the POI and was told yes. That this was basically routine and that it should be no problem. When the report came back it contained basically the same information I already provided. Please, I don't wish to have to file a complaint but is it possible I can have my money returned? I feel that is only fair. Alternatively, could you just find the POI, something that you somewhat promised but never did. Thanks in advance for your consideration in this matter.

July 9, 2018
Unprompted review
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Reply from Trustify

Hi Dante,

I'm sorry to hear that you weren't satisfied with the results of your investigation. Our team is currently working with you to resolve this as best we can and will be reaching out to you soon. Please give us a call on 877 415 7515 if you need to get in contact with us.

Best,

Elliot for the Trustify Team.

Rated 5 out of 5 stars

Derek was Awesome

Derek was Awesome! Very friendly and helpful! Sadly the case for me
Did not work in my favour for a Restraining Order! Derek was very through & detailed, but my guy is a crazy crook!

July 8, 2018
Unprompted review
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Rated 1 out of 5 stars

Totally scam stay away from this…

Totally scam stay away from this scammers

July 3, 2018
Unprompted review
Trustify logo

Reply from Trustify

Hi Bayram,

I'm sorry to hear you didn't get the results you were looking for. Your case is quite old, so I'm going off the notes we have to figure out what happened. It looks like despite our best efforts to investigte, we weren't able to find any evidence of what you were looking for.

That happens sometimes, and we're sorry that the results weren't what you were hoping. We understand that it can be frustrating when the information you're hoping to find does not materialize as the result of an investigation. Unfortunately, even the best investigators can't make the event you're hoping to gather evidence on happen while we're watching. We're committed to the truth, and sometimes that means drawing a blank.

If you'd like specifics about your case, it's best to reach out to us directly as this is your private information and I don't want to share this in a public place.

Best,

Elliot for the Trustify Team

Rated 3 out of 5 stars

original opinion was Prompt, courteous, reliable; changed my mind

updated opinion.
in the beginning I trusted everything Art told me. Because I was desperate I thought he did everything he was supposed to do. After a conversation with my husband I was really perturbed and upset. I sent a note to Cam, the case manager. As of yet I have not received a response. My question was: is there any equipment involved for a bug sweep or is it just a cursory visual look around? I paid $ for a consult and an extra $200 for a look around? We're still being listened to by our neighbors. They still comment on what we say. They still make threats. I thought I read that during a surveillance photos are taken. I've had to beg to get a photo. I had to beg to get a written report. Shouldn't these have been automatically provided?
I'm still upset over the bug sweep. I felt cheated and short changed.
Art did provide emotional support but I can't take that to court.
Please let me know what I should have gotten for an expensive bug sweep.
Thank you

Original review ----
I thought My investigator, Art, returned my calls in a timely manner. When I threw a several curve balls out of the blue, he handled my problems.
He was able to answer quite a few of my questions.

My problem is still ongoing, however, but I'm trying to work through it with some of the solutions Art suggested.

June 25, 2018
Unprompted review
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Rated 1 out of 5 stars

I was asking for info on if being…

I was asking for info on if being catfished. This company did nothing but one thing for me that I could not do myself, which really made no difference. The investigator did not tell me anything I already didn't know. Probably did google etc searches that anyone can do. I didn't learn anything I didn't know before I paid all that money. What a waste of money!

June 17, 2018
Unprompted review
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Reply from Trustify

Hi Sue! We're really sorry that you had a bad experience. We're trying to see if we can help you with this - can you tell us what your email address is so that we can locate your file? You can send us an email at elliot@trustify.info or call us on 877 415 7515.

Rated 1 out of 5 stars

Not Good

Not Good. No help what so ever

June 15, 2018
Unprompted review
Trustify logo

Reply from Trustify

Hi Mike!

We're sorry that things turned out the way they did, but we stand by our policy regarding abusiveness towards staff or investigators. If that occurs, we will end the case and refund the remaining hours, which we did.

We wish you the best,

Elliot for the Trustify Team.

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