Trustify 

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Rated 1 out of 5 stars

I wish I knew this before I ordered from them they took my money and never received anything it’s been four months isn’t that a shame how do you take money from people that worked very hard for it an... See more

Rated 3 out of 5 stars

While you were not able to find any information that was helpful to me, I do feel that the investigator explored much of the available data. Just having someone do more than a routine search (that I... See more

Rated 3 out of 5 stars

It took to long time to assign an investigator Brian Spiegel did a good job and communicated well with us His replacement Chris .. Very unhappy with his service He followed the wrong person ...... See more

Rated 5 out of 5 stars

all my email correspondence with Trustify have been clear, quick response, and extremely courteous. Particularly as I live in Australia and am looking for someone in the USA. My assigned agent has bee... See more

Company details

  1. Association or Organization

Information provided by various external sources

Trustify provides instant access to a nationwide network of fully-licensed private investigators to take your case and get the evidence you need. Our private investigators have experience in a wide-range of cases, including: - Adultery/Infidelity - Child Custody - Divorce - Locate a missing person - Criminal background checks - Fraud and Financial investigations - Deep web and online research


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole team was very kind

The whole team was very kind - from the initial phone call to the private investigator. I trusted the method and result. The most amazing part though was the interpersonal communication style as the PI showed genuine care when working with me.

August 28, 2017
Unprompted review
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Rated 1 out of 5 stars

I am positive this site is a scam

I am positive this site is a scam! Took my money and did nothing!

August 25, 2017
Unprompted review
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Reply from Trustify

Hi Shellie,
We thank you for your feedback, and want to make it very clear that we are in no way a scam service. We have successfully connected thousands of customers to the best private investigators, achieving excellent results and satisfied customers. We have been mentioned in national news and in July the Governor of Virginia even praised Trustify for our rapid expansion. We do understand you may be frustrated with the exact outcome of your specific investigation, so we are taking a look at exactly what happened and will give you a call shortly. Our case notes show that the investigator was available and in communications with you before and during the surveillance investigation over several days, and while he did not find any evidence of wrongdoing, the work was performed thoroughly as per your requirements. We will be following up with you to talk about specific of your case. Best, The Trustify Team

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Rated 5 out of 5 stars

Quick and Useful!

Investigation requested and completed in less than 24 hours. Valuable info provided and prevented a potentially damaging business relationship.

August 12, 2017
Unprompted review
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Rated 2 out of 5 stars

Hello I have been charged in the last …

Hello I have been charged in the last month with extra 218 dollars to my Credit card and I do not recognized this charge since I have not required extra services since May. I will need to block my credit card if i undertsand that my credit card has been wrongly used.

Martha Valencia

July 27, 2017
Unprompted review
Rated 1 out of 5 stars

The investigator was personable but the company WAY oversold their abilities.

The investigator was personable, tried to be helpful and acted like a friend. Unfortunately, the company WAY oversold what they could do for me. When I was considering signing up for the 'locate' service I was led to believe it would be no problem, that this is what they do, and the job would very likely be complete in less than 6 hours. When I actually signed up and paid, and later got an investigator he made every excuse as to why they could not locate my person. One of the key reasons: the person I wanted to locate was a woman----really?

July 25, 2017
Unprompted review
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Reply from Trustify

Hey Anthony,
Thanks for your feedback. Because we value our customers and want to do everything we can for them, we have looked into your case. It's great to see that one our best-rated and most successful investigators worked very thoroughly on your difficult case, even if they could not find that information your were looking for. Although it's impossible to guarantee that the investigator will find your desired outcome, we still want to make sure that you had a good experience through Trustify and will reach out to you to understand what could have been done better. Thanks, The Trustify Team.

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Rated 1 out of 5 stars

My experience was terrible

My experience was terrible. They ripped me off for 1200.00,their investigator told me my husband was a "lucky b______" because he could get a younger woman and called me crazy for what I had seen and knew. I got one line for the report and was never sent a video.

July 25, 2017
Unprompted review
Rated 1 out of 5 stars

RACKET - SAVE YOUR MONEY!!

Absolutely horrified with the juvenile results - for over $400, their "professional private investigator" merely accessed the same sites I MYSELF FOUND AND ACCESSED. Came up with absolutely nothing I had not already found myself. Then, in an attempt to justify their fee, they printed out lots and lots of paper, the majority having nothing at all to do with my request, to show me how much they did. All they really deserved was maybe $10 to reimburse for the paper. Save your hard earned money - hire a tech savvy high school kid - guaranteed they would do - at a minimum- as well as the $400 rip off artists. SHAME ON THEM.

July 18, 2017
Unprompted review
Trustify logo

Reply from Trustify

Hello Muriel,
Trustify is committed to providing access and convenience to the best investigators in the country with many years of experience and a track record of success across all case types. Since we value our customer's feedback and are constantly striving to improve our service, we checked on your case and fully stand by both the investigator and the quality of their investigation. We've concluded that the investigator provided a very thorough case report outlining every single information source with results and variant searches. The investigator actually worked more hours than what were approved, but only your approved hours were billed. As is with any case in this industry, one cannot guarantee results because they may not exist or may be attainable within time and budget constraints. We encourage you to consider that perhaps the information you are seeking simply does not exist. We wish you the best,
The Trustify Team

Rated 1 out of 5 stars

Racket....easy way to make 50 bucks for nothing.

After a week I never even received a phone call from an investigator. I asked for my money back and they kept 50.00 ....total racket. If they can't provide an investigator then I should gave received a full refund. Nice way to make 50 bucks for nothing.

July 18, 2017
Unprompted review
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Rated 1 out of 5 stars

I was promised annonimity

I was promised annonimity, but was betrayed.

July 15, 2017
Unprompted review
Trustify logo

Reply from Trustify

Hello Kathryn,
We are sorry to hear about how you feel and would like to understand how this happened. We strive to protect our customer's anonymity and want to understand what caused you to believe that trust was broken. We urge you to please give us a call to speak with an account manager so we can understand what went wrong, and how we can make things better.

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