I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
- #10 of 37 best companies in Vaporizer Store
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tvape is my new go to for hardware
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a friendly response from Najat K.who guided me through return process. It couldn't have been easier. Many thanks to all.
March 31, 2026
Everything went smoothly
Everything went smoothly. Package came fairly quickly. Good job guys!
March 31, 2026
I was having a hard time navigating the…
I was having a hard time navigating the deals and I reached out to customer service and lisa helped show me payment and got everything ready I will definitely be shopping here again
April 9, 2026
Unprompted review
New user friendly!!!
As someone inexperienced in the wax pen industry, this website was extremely helpful in making a knowledgeable decision on what to purchase. The website also added a discount to the product rather than buying directly from the original company website. My only wish was an in-depth explanation of setup and usage. I was nervous to initially use it and which products would work best for the product.
March 29, 2026
very quick shipping
March 6, 2026
Defective item
Had an issue with a purchase that was handled very quickly by Weanne C.
April 7, 2026
Unprompted review
On the web site showed my item OOS
On the web site showed my item OOS, chat created my order and its on it way
April 8, 2026
Unprompted review
Friendly fast human customer service
The TVape website wouldn't let me add one of the items I was ordering to my cart. MARVI helped me complete the order over the phone and made sure I had all the discounts I was eligible for. It's nice to have pleasant fast human support
April 8, 2026
Unprompted review
Marvi helped me out very much and…
Marvi helped me out very much and provided me exactly what I was looking. Looking forward to trying the new vape, thanks guys!
April 8, 2026
Unprompted review
Worked with Marvi on getting a quote to…
Worked with Marvi on getting a quote to order the Zeus Arc GT4. She is very pleasant to work with, knowledgeable and even hooked me up with a great deal, ensuring to stay within my budget. Thanks so much Marvi!
April 8, 2026
Unprompted review
I like the full hits of smoke I can…
I like the full hits of smoke I can take. Best rig you can get for the proce
March 28, 2026
Fast shipping
Fast shipping. Good price for a compact unit that delivers consistently good flavor. Titanium bowl, good convection and even heating.
March 28, 2026
Lisa handled everything.
Lisa handled everything in a very timely manner. Much faster than pretty much every customer service rep, i've ever worked with. She is a valuable asset.
April 7, 2026
Unprompted review
Great Customer Service
Lisa via Chat helped apply a coupon and was able to get my order out same day. She went above and beyond what I expected. Big Thanks!
April 7, 2026
Unprompted review
I'd give it a 5 star except for the screen
There has 4 presets 413 being the highest with one extra power boost to 439.
At 413 things get nicely cloudy
I'd give it a 5 but the filter screens takes a bit to figure out how to install and the directions gives no info.
Once you figure out the screen it is easy to clean
March 27, 2026
I like the sale price of the Dr
I like the sale price of the Dr. Dabber Switch 2 & the shipping was free &got it in less than a week. What I don't like is when I go back to buy Glass or insert for accessories my Eset Virus checker blocks me & reports (Spy Bank Virus) I informed them & they said my virus checker was too sensitive?? BS!!!
February 14, 2026
Unprompted review
Reply from TVAPE
Dear Customer,
Thank you for your feedback and flagging this to us.
We want to reassure you that our website is secure and functioning properly. We have not had any reports of similar issues, and no suspicious activity has ever been detected on our platform.
In many cases, antivirus programs may generate false positives depending on local device or network settings. It’s likely that the warning you encountered was triggered by your antivirus software rather than our site itself.
We appreciate you bringing this to our attention and encourage you to reach out if you experience any further difficulties—we’re always here to help.
Best regards,
TVape Team
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