Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a delightful 'warm call' from Jade just now, who accidentally caught me at a time when I was starting to consider new windows (the previous contact was some years ago for a different property)... See more
Company replied
Steve Webb was friendly, polite and approachable when speaking to me at our door. He was respectful in conversation and although we can’t do anything right now due to moving home this year, when we ha... See more
Company replied
We had a visit by Ian Butler to discuss options for a new front door and bathroom window. He was very courteous and proffesional and described every option of the doors and window available in great d... See more
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Company details
Written by the company
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contact info
Woodside Road 15, SN3 4WA, Swindon, United Kingdom
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4.5
Excellent
887 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Windows are amazing🥰
September 29, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Prema,
Thank you for your lovely review! We’re so pleased to hear you’re delighted with your new windows 🥰. Enjoy the difference they make to your home, and thank you for choosing TWC.
Kind regards,
Joseph Heaton, Director
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Conservatory replacement roofing
Excellent work with replacement of old glass conservatory roof for new lightweight roofing. John and Simon were both very professional and courteous. Highly recommended.
October 16, 2025
Unprompted review
Reply from TWC Home Improvements
Hi D Tomboline,
Thank you for your kind feedback. We’re delighted you’re so pleased with your new lightweight conservatory roof. John and Simon will be thrilled to know you valued their professionalism and courtesy. We truly appreciate your recommendation and are glad you chose TWC.
Kind regards,
Joseph Heaton, Director
First Class Operation.
The installers arrived promptly and they worked solidly to be as inconvenient as possible. all in all they did a first class job as quickly and efficiently as possible.
September 22, 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Barry, for sharing your feedback. It’s great to hear that our installers arrived promptly and carried out the work efficiently, with as little disruption as possible. We’re delighted you’re pleased with the finished result and really appreciate you recognising the team’s efforts.
Kind regards,
Joseph Heaton, Director
Tilt and Turn window
Mark came on his own to fit my mothers window and was very polite.
I am very delighted with the quality and installation of her new Tilt and Turn window. It Makes the room much Brighter.
Thank you Twc
October 10, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Tony,
Thank you for your kind review. We’re so pleased to hear that you and your mother are delighted with the new tilt and turn window, and that it has made such a positive difference to her room.
It’s also great to hear that Mark looked after you so well – we’ll be sure to pass on your feedback to him.
We truly appreciate you choosing TWC and hope your mother enjoys the brighter space for many years to come.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
First class
From the first point of contact to ordering and installation it was a very smooth experience.
Installation day ran perfectly and both men were very clean and tidy. The 20 year warranty is also a market leader
September 18, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Paul,
Thank you for taking the time to leave such a wonderful review. I’m delighted to hear that everything went smoothly from first contact through to installation, and that our fitting team impressed you with their tidy workmanship.
We’re also proud to offer our industry-leading 20-year guarantee, so it’s great to know this gave you added peace of mind.
We truly appreciate your feedback and your recommendation.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
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Excellent service throughout and Valdi…
Excellent service throughout and Valdi fitted my replacement window with care, precision and cleaned up afterwards….. wouldn’t have known he’d been there apart from the beautiful new window! Keep up the good work and thank you to the whole team at TWC! 😃
October 13, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Susan,
Thank you for your kind words and for sharing your experience. I’m so pleased to hear that Valdi carried out the installation with such care and precision, and left everything spotless. It’s wonderful to know you’re enjoying your beautiful new window.
Your feedback means a lot to the whole team here at TWC – we’ll be sure to pass on your thanks to Valdi as well.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Great Customer Service
We had great experience with TWC from start to finish.They were always there to answer any queries and make sure we are 100% happy with the product and installation.Always polite and respond quickly. We love our new front door and haven’t had any issues so far.
September 1, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Olga,
Thank you so much for your wonderful feedback. I’m delighted to hear that you found our team helpful and responsive throughout, and that you’re so pleased with your new front door.
We always aim to make sure our customers are 100% happy, so it’s great to know we delivered that for you.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
A great company to deal with
Excellent service from the start. Quick response to any queries. All the trades have been very professional with a high standard of workmanship. Special mention to John & Simon who really did an amazing job.
So pleased with our extension.
Can not recommend this company highly enough.
October 10, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Joanna,
Thank you for your fantastic review. I’m so pleased to hear how happy you are with your new extension and that our team delivered excellent service from start to finish.
It’s wonderful to know that John and Simon made such a positive impression with their workmanship – I’ll be sure to share your kind words with them.
We truly appreciate your recommendation and your trust in TWC.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
John and Simon are excellent workers
John and Simon are excellent workers. Very clean, tidied up completely. Very polite. Everything they did was perfect.
October 9, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Katie,
Thank you for your kind review. I’m delighted to hear that John and Simon impressed you with their workmanship, politeness, and attention to detail.
We’re very proud to have them on our team, and I’ll be sure to pass your feedback on to them.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
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Sliding patio doors
From start to finish all Staff were helpfull professional and a pleasure to deal with. Jeremy visited us for the sales appointment and made some very useful suggestions with a “can do” attitude. The fitters Rick & Layton were very skilfull and approached the job in a methodical and tidy manner. We are very pleased with the outcome and would certainly recommend TWC.
September 29, 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Janet, for your wonderful review. We’re delighted that you’re so pleased with your new sliding patio doors. It’s great to hear that Jeremy’s helpful approach and Rick & Layton’s skilled installation made the whole process a positive experience.
Your recommendation means a lot to us.
Best regards,
Joseph Heaton, Director
Excellent staff work all OK would…
Excellent staff work all OK would definitely recommend
October 2, 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, William, for your kind words and recommendation. We’re delighted everything went smoothly and that you were happy with our team’s work.
Best regards,
Joseph Heaton, Director
New windows
Love my new windows and all guys involved fitting them were outstanding but the management and reception staff need to communicate to each other as things could off gone alot smoother
August 14, 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Mr Escott, for your feedback and for choosing TWC. We’re really pleased to hear how much you love your new windows and that the fitting team did such a great job.
We also appreciate your honest comments regarding our communication – we take this on board and will be working to ensure things run more smoothly in the future.
Best regards,
Joseph Heaton, Director
Tom and Florin (Builders)
Highly recommend these guys. Worked exceptionally hard building my conservatory and even in the rain they turned up. Can’t fault their work at all. Really friendly and good to talk to. Any questions I had, they were happy to answer.
10/10 guys. Well done
September 11, 2025
Unprompted review
Reply from TWC Home Improvements
Dear Helen,
Thank you so much for your fantastic review! We’re delighted to hear that Tom and Florin worked so hard on your conservatory, even braving the rain to keep things on track. It’s great to know you found them friendly, approachable, and happy to answer any questions along the way.
We’ll be sure to pass on your kind words to them — feedback like this makes all the difference.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
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Tom and Danny- builders
Tom and Danny have been at my house for a week, beginning the extension to my house . They have been bloody ace … always on time , tidy and very hardworking , even working at the weekends . They have done such a great job with the build so far , cannot recommend them highly enough! TWC … great representations for your company!
September 30, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Jane,
What a fantastic review – thank you! Tom and Danny will be chuffed to know their hard work, punctuality and effort over the weekends hasn’t gone unnoticed. It’s brilliant to hear they’ve made such a positive start on your extension and are representing TWC so well. We really appreciate your recommendation.
Best regards,
Joseph Heaton, Director
TWC Home Improvements
I am thrilled with the result.
I highly recommend TWC for the quality of their work. I did have an odd and off-putting phone call before the designer's visit where a staff member tried to warn me about their prices. However, I'm glad I moved forward. Once the installation began, the process was seamless. The work was completed flawlessly in less than a week, and I am thrilled with the result.
August 4, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Chow,
Thank you for your honest and balanced feedback. I’m really pleased that, despite the unusual phone call beforehand, you went ahead and are now thrilled with the end result. It’s great to hear the installation was smooth and completed to such a high standard. We’ll also look into that initial call to make sure our first impressions match the quality of our work.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Very efficient
Very efficient, professional and friendly would recommend.
August 6, 2025
Unprompted review
Reply from TWC Home Improvements
Hi John,
Thanks for your kind words and recommendation. I’m glad to hear you found our team efficient, professional and friendly – exactly what we strive for.
Best wishes,
Joseph Heaton, Director
TWC Home Improvements
T.W.C we're fantastic …
T.W.C we're fantastic so helpful on the phone . Getting the job done so quickly and making sure it was all done to a high standard I'm very pleased . Thankyou to all at T.W.C
September 24, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Patricia,
That’s wonderful to hear – thank you! I’m so pleased you found the team helpful on the phone and that the job was carried out quickly and to a high standard. I’ll be sure to pass on your thanks to everyone involved.
All the best,
Joseph Heaton, Director
TWC Home Improvements
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Easy communication and quick fitting
September 3, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Vicky,
Thank you for leaving us a review. Great to hear that everything went smoothly with clear communication and a quick fitting – that’s exactly what we aim to deliver.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Today TWC Home Improvements knocked on my door
Today TWC Home Improvements knocked on our door. I explained to the ‘salesmen’ (a Leo Murphy written on his leaflet) that this road and surrounding roads were designated a No Cold Calling Zone. He was not in the least interested. He was quickly joined by 2 associates (average age possibly 16). They proceeded to ridicule me for complaining about their intrusion and their infringement of the No Cold Calling Zone. I would be surprised if the combined I.Q. of the three of them surpassed that of a Cauliflower with special needs. I spent 7 years studying architecture and I wouldn’t buy a u.P.V.C. letter box from these people.
September 22, 2024
Unprompted review
Reply from TWC Home Improvements
Dear Tim,
Thank you for taking the time to share your experience, and please accept our sincere apologies.
We completely understand your frustration, and it is never our intention to cause any distress or to ignore local signage such as No Cold Calling Zones. We are currently reinforcing our training around this issue with our canvassing teams to make sure that we are always acting respectfully and in line with local community guidelines.
We are particularly sorry to hear that you felt ridiculed during the interaction — this is absolutely not the culture or attitude we endorse. We will be investigating this matter further and will ensure that feedback is given directly to those involved, so that we can learn and improve.
While we appreciate that this experience has left a negative impression, we kindly ask that comments regarding people’s intelligence be avoided — we strongly believe in treating everyone with respect, regardless of the situation.
We take all feedback seriously and hope we can show you the more professional and respectful side of our business in the future.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Excellent Guarantee
We are more than pleased with TWC’s 20 year guarantee, unfortunately the lock broke on our front door, I called them and they were out in a very short time and fixed it for us, unbelievable! We were so pleased, excellent service
Mrs C Hamilton
September 18, 2025
Unprompted review
Reply from TWC Home Improvements
Hi Mrs Hamilton,
Thank you so much for your kind words! We're really proud of our 20-year guarantee and even more pleased to hear that it made a real difference when you needed us.
It’s great to know our team were quick to respond and got everything sorted for you. We believe in standing by our products and looking after our customers long after installation.
Thanks again for taking the time to leave a review!
Best regards,
Joseph Heaton, Director
TWC Home Improvements
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